Intelligence Center provides you with a toolbar on Live Data reporting gadget
on the Cisco Finesse Desktop. The following figure shows an example of a gadget
Figure 1. Gadget
As a reporting
gadget user, you can select and view multiple reports from the Reports View
Selector on the toolbar.
The Reports View
Selector is a drop-down list that displays the list of reports. The list is
name - View name format. When you select a report from the list it
is displayed in bold. The Report View Selector list allows you to view the five
To add a new
report to the Reports View Selector, contact the Cisco Finesse Administrator.
toolbar displays an arrow tab in the center to hide and unhide the toolbar.
Click the arrow
tab to hide the toolbar on the reporting gadget to get a clear view of the
When you click on
the arrow tab again the toolbar becomes visible on the gadget. When you hover
over the arrow tab, the hide and unhide message is displayed.
You can pause and
resume event updates in Live Data gadgets using the pause/play button displayed
on the toolbar. As a reporting user, the pause/play button works as follows:
When the button
is paused and updates are available on the gadget, a notification appears over
the pause/play button.
check box is checked, only rows with matching threshold
values are displayed in the report. By default, this check box is unchecked for
toolbar displays a Help icon. When you click the help icon, a window appears,
displaying the report template help for the relevant reporting gadgets.