The URL for
logging in to the Unified Intelligence Center reporting application is
https://<HOST>:8444/cuic, where HOST is the DNS name of a Unified
Intelligence Center node.
Default Locale in
Unified Intelligence Center
Intelligence Center log on page displays in
(U.S) as the default locale. You can enable all supported locales
in Unified Intelligence Center by installing the language pack on all nodes in
a cluster. The language pack is available as a Cisco Optional Package (COP),
which can be downloaded from Cisco.com.
upgrade Unified Intelligence Center, the log on page displays in the default
locale. Install the language pack to support other languages. For example,
after you upgrade Unified Intelligence Center from 10.x to 11.x, install the
10 and 11 Browser Support
Intelligence Center supports Internet Explorer 10 and 11 in the Compatibility
To turn on the
Compatibility mode settings in Internet Explorer 10 and 11, follow these steps:
Open Internet Explorer.
Tools > Compatibility View
Enter the IP or hostname of
the Unified Intelligence Center server in the
this website field, and click
Display intranet sites in Compatibility View and
Use Microsoft compatibility lists check boxes are
access Live Data reports in Internet Explorer, you must use fully-qualified
domain name (FQDN) only.
Data reports in Internet Explorer 10 and 11, allow popup windows by adding the
Live Data address in
Tools > Pop-up Blocker
Settings > Address of website to allow.
You cannot open Live Data reports and Live Data gadgets in
the same instance of Internet Explorer.
All the Unified
Intelligence Center nodes must be added to the Compatibility View list.
Realtime and Historical Transitional templates - Introductory
templates designed for new users. These templates are simplified versions of
the All Fields templates, and are similar to templates available in other
contact center solutions.
Realtime and Historical All Fields templates - Templates that
provide data from all fields in a database. These templates are most useful as
a basis for creating custom report templates.
Live Data templates - Templates that provide up to the moment data
for contact center activity.
Realtime and Historical Outbound templates - Templates for reporting
on Outbound Option activity. Import these templates if your deployment includes
Realtime and Historical Cisco SocialMiner templates - Templates for
reporting on SocialMiner activity. Import these templates if your deployment
Cisco Unified Intelligence Center Admin Security templates -
Templates to report on Cisco Unified Intelligence Server audit trails,
permissions, and template ownership.
You can modify
existing report templates or create custom reports templates if you determine
that the stock report templates do not meet your reporting needs. For example,
customize an existing report template to monitor a department's activity and
performance by creating a collection with objects from only that department.