Packaged Contact Center Enterprise Deployment
Packaged CCE Deployment Type
Initialize the Packaged CCE deployment using Unified CCE
When you sign into
Unified CCE Administration for the first time, you are prompted to enter
information and credentials for the components in your deployment. Packaged CCE
uses this information to configure the components and build the System
Unified CCE Administration using the Active
Directory username and password (https://<IP
Address>/cceadmin, where <IP Address> is the
address of the Side A
Configure your deployment popup window opens
Deployment page, select the instance from the
Instance drop-down list. You must be a member of the
Setup security group for the instance you select. Click
Host page, enter the IP address, Username, and Password for the
VMware hosts for Side A and Side B. Click
hosts are the two UCS servers on which ESXi is installed. The username and
password fields are the host login names and passwords configured in ESXi.
validates the VMs in your deployment.
Credentials page, enter the specified information
for each component in your deployment. After entering information for a
validates the credentials you entered before prompting you for the next
The Unified CM Publisher for an on-box Unified Communications
The Unified CM Publisher Name and IP address for an external
Unified Communications Manager deployment.
AXL username and password.
Unified CVP Ops Console Server Web Services manager CLI username
Unified CVP Operations Console username and password.
Unified CCE Data Server
Unified CCE Diagnostic Framework Service domain, username, and
These credentials must be for a domain user who is a member of
the Config security group for the instance, and valid on all CCE components in
your deployment (the Side A and B Unified CCE Data Servers and the Side A and B
Unified CCE Call Servers).
Unified Intelligence Center
Unified Intelligence Center Administration application username
Finesse Administration username and password.
page, select the following:
the codec used for Mobile Agent calls from the
Mobile Agent Codec drop-down menu. The codec you
select must match the codec specified on the voice gateways.
have an external Unified Communications Manager, select the Unified CM
Subscribers to which the Side A and Side B Unified CCE Call Servers connect
Side A Connection and
Side B Connection drop-down menus.
Automatically create service accounts checkbox,
Leave the checkbox checked if you want automated initialization
to create the service accounts in Active Directory.
These accounts will be created and added to the Service group.
Uncheck the checkbox if you want to use an existing Active
Directory account. Enter the username and password for an existing Active
Directory user in the same domain as the Packaged CCE servers.
account will be added to the Service group.
deployment is initialized. The
Details dialog box displays the status of the
automated initialization tasks.