Cisco Packaged Contact Center Enterprise (Packaged CCE) is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.
This documentation guide provides details on all documents released for Packaged CCE, release 10.0.
For the latest version of Packaged CCE documents, see http://www.cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html.
For all resources available for Packaged CCE, see the Packaged CCE master catalog documentation wiki at http://docwiki-dev.cisco.com/wiki/Packaged_CCE .
For more information on the latest Cisco documentation, see http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.