Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.0(1)

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Permalinks

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Permalinks

The permalink feature

Permalinks in Cisco Unified Intelligence Center are permanent hyperlinks that are generated by default for a dashboard when you create one. These hyperlinks enable casual users of contact center information access without the need to log in or navigate within Intelligence Center. Permalinks may also be used to embed contact center reports in other dashboards.

Create a permalink for a dashboard

Unified Intelligence Center supports the following types of permalinks for reports:

Excel Link: This permalink is generated only for a grid view.
Html Link: This permalink is generated for a grid view, gauge view, and chart view.
XML Link: This permalink is generated only for a grid view. It is used where the data is required in XML format.

Note

For Live Data reports, you will only have the Html permalink. Html permalink for Live Data reports always require authentication.

Note

Dashboard permalinks are available only in Html format.

The permalink to a dashboard is created when you create the dashboard. To retrieve the permalink for a dashboard, follow these steps:

Procedure

Step 1

Click the Dashboards in the left pane.

Step 2

Navigate to a dashboard.

Step 3

Right-click the dashboard, and select Html Link.

Step 4

Copy the Html Link. This is the permalink to the dashboard.

Step 5

Select the Enable Unauthenticated Access check box if you want the permalink to be accessible without authentication. (To force permalink users to log in, do not select the check box.)

Note

Permalinks will work in the unauthenticated mode when the Enable Unauthenticated Access check box is selected.

Step 6

Click OK.

Create a permalink to a report

Permalinks in Cisco Unified Intelligence Center are permanent hyperlinks that are generated when you create a view for the report.

Note

For Live Data reports, you will only have the Html permalink. Html permalink for Live Data reports always require authentication.

Procedure

Step 1

Click the Reports drawer in the left pane.

Step 2

Navigate to a particular report.

Step 3

Right-click the report, and select Edit Views.

Step 4

Select a view, and click Links.

Step 5

Select the Enable Unauthenticated Access check box if you want the permalink to be accessible without authentication. (To force permalink users to log in, do not select the check box.)

Note

Permalinks will work in the unauthenticated mode when the Enable Unauthenticated Access check box is selected.

Note

For Live Data reports, the Enable Unauthenticated Access check box is disabled. All Live Data report permalinks require authentication.

Step 6

Copy the hyperlink that you want and paste it in the desired browser.

Book Title

Chapter Title

Results

Chapter: Permalinks

Permalinks

The permalink feature

Create a permalink for a dashboard

Create a permalink to a report

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