Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.0(x)
- Updated:
- July 20, 2014
Chapter: System Requirements
System Requirements
- Solution Components
- Hardware Requirements for C Series
- VMware Hosting
- Base Configuration and Utility Tools
- Cisco Systems Contact Center Components
- Third-Party Software
- Software Licenses
- Supported Browsers
Solution Components
- Cisco Packaged CCE contact center applications are:
-
The Cisco Unified CCE Call Server, which functions as the call router and makes all routing decisions. It also acts as the Peripheral Gateway and as the CTI OS object server.
These VMs must be on Side A and Side B as indicated below:
|
SIDE A Required VMs |
SIDE B Required VMs |
|---|---|
|
Unified CCE Call Server |
Unified CCE Call Server |
|
Unified CCE Data Server |
Unified CCE Data Server |
|
Unified CVP Call/VXML Server 1A |
Unified CVP Call/VXML Server 1B |
|
Unified CVP Call/VXML Server 2A |
Unified CVP Call/VXML Server 2B |
|
Unified CVP OAMP Server |
— |
|
Unified Intelligence Center Publisher |
Unified Intelligence Center Subscriber |
|
Finesse Primary |
Finesse Secondary |
Unified Communications Manager Publisher and Subscribers must be part of the deployment. They can be VMs on Side A and Side B or they can be configured as external machines. The Unified CVP Reporting Server VM is optional.
|
SIDE A Other VMs |
SIDE B Other VMs |
|---|---|
|
Unified Communications Manager Publisher |
Unified Communications Manager Subscriber 2 |
|
Unified Communications Manager Subscriber 1 |
Unified CVP Reporting Server (optional) |
 Note | You cannot have any additional VMs, even if you are using an external Unified Communications Manager cluster. |
Hardware Requirements for C Series
The Packaged CCE deployment at the customer site must run in a duplexed environment with a pair of Unified Computing System (UCS) servers. These servers are referred to as Side A Host and Side B Host.
Packaged CCE now supports both the Unified Computing System (UCS) C240 M3S TRC#1 and C260 M2 TRC#1 servers for existing deployments. Only the UCS C240 M3S TRC#1 is available for new Packaged CCE orders.
C260 M2: http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#C260_M2_TRC.231
VMware Hosting
ESXi 5.1 with VM Version 8 is required.
Base Configuration and Utility Tools
| Software | Notes | Download |
|
CCEPACM1BaseConfig10x.zip |
This software automatically configures certain elements needed for every PCCE deployment |
Go to the Download Software page at http://software.cisco.com/download/type.html?mdfid=284360381&i=rm. Click the link for Configuration Scripts. Then select the zip file for the Base Configuration script. |
|
Domain_Update_Tool.zip |
This tool is required after installing the base configuration to modify the domain name stored in the database. |
Go to the Download Software page at http://software.cisco.com/download/type.html?mdfid=284360381&i=rm. Click the link for Configuration Scripts. Then select the utility to modify the domain name. |
Cisco Systems Contact Center Components
Component |
Major Release Version |
Operating System |
|---|---|---|
Unified Contact Center Enterprise |
10.0 and later maintenance releases |
Microsoft Windows |
Unified Customer Voice Portal |
10.0 and later maintenance releases |
Microsoft Windows |
Unified Communications Manager |
Unified CM 10.0(1) and later maintenance releases Unified CM 9.1(1) and later maintenance releases |
Linux-based Unified Communications Operating System |
Unified Intelligence Center |
10.0 and later maintenance releases |
Linux-based Unified Communications Operating System |
Cisco Finesse |
10.0 and later maintenance releases |
Linux-based Unified Communications Operating System |
Cisco Unified E-Mail Interaction Manager/Web Interaction Manager - 9.0 and later maintenance releases
Cisco SocialMiner - 10.0 and later maintenance releases
Cisco MediaSense - 10.0 and later maintenance releases
Third-Party Software
This section lists third-party software required to deliver virtualized Contact Center modules.
Note | Third-party software requirements are for both golden templates and direct installs. |
Software Licenses
Partners must obtain unique licenses and apply them at the customer site.
| Software License or PAK |
Quantity |
Included with Packaged CCE license SKU? | Required? |
Details |
|---|---|---|---|---|
|
Unified CVP |
4 PAKs |
Yes | Required |
1 PAK for each of the four required Unified CVP Call/VXML servers (2 on the Side A server and 2 on the Side B server). |
|
Unified Intelligence Center |
1 PAK |
Yes | Required |
1 PAK to be applied to the Unified Intelligence Center Publisher on Side A. |
| Call Studio |
2 PAKs |
Yes | Required |
1 PAK for each Call Studio workstation. |
| Unified CVP Reporting Server | 1 or 2 PAKs | No - procure separately | Optional |
Maximum of 2 additional Unified CVP PAKs for each optional Unified CVP Reporting server. |
|
Microsoft Windows Server 2008 Standard Edition R2 SP1 |
9 licenses |
No - procure separately | Required |
1 license for each of the required Unified CCE Call and Data servers (2 on the Side A server and 2 on the Side B server) = 4 licenses. 1 license for each of the 4 required Unified CVP Call/VXML servers (2 on the Side A server and 2 on the Side B server) = 4 licenses. 1 license for the Unified CVP OAMP server on Side A = 1 license. |
|
Microsoft Windows Server 2008 R2 Standard Edition SP1 |
1 or 2 licenses | No - procure separately | Optional |
Maximum of 2 additional Microsoft Server 2008 R2 SP1 licenses for each optional Unified CVP Reporting server. |
|
Microsoft SQL Server 2008 R2 Standard Edition SP2 |
2 licenses |
No - procure separately | Required |
1 license for the Side A Data Server and 1 license for the Side B Data Server. |
|
VMware vSphere Standard or Enterprise ESXi 5.x |
4 licenses |
No - procure separately | Required |
2 licenses for the server on Side A and 2 licenses for the server on Side B. |
| VMare vCenter (for golden template deployments) | 1 license | No - procure separately | Optional | Needed only by partners who will use the Packaged CCE Golden Template cloning process. |
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