The following new
features have been introduced in Cisco MediaSense Release 11.5(1).
11.5(1) supports recording of media streams over IPv6. For Unified
Communications Manager built-in-bridge calls, the recordings are done over IPv6
addresses in addition to IPV4 addresses. This is a significant change as Cisco
MediaSense can now record calls from endpoints that support only IPv6
addresses. Earlier, MediaSense supported recordings over IPv4-only-stack and
dual-stack endpoints. The feature is an add-on support where an administrator
can assign an IPv6 address to the MediaSense server, in addition to IPv4
address. The recordings thus made, can be played back or downloaded over IPv4
still traverses through IPv4 addresses, thus local IPv4 address is required at
During a call
recording, if an IPv6 address is configured at MediaSense and both IPv4 and
IPv6 addresses are supported by endpoint, preference is given to the IPv6
addresses for media streams.
11.5(1) supports secured recording through secured SIP and SRTP (Secure
Real-time Transport Protocol). At the MediaSense end, secured SIP ensures that
the signaling used to set up recording sessions is encrypted. Secured SIP
signaling is achieved over TLS transport layer for SIP messages. Next,
MediaSense negotiates SRTP streams over signaling channels, and receives and
decrypts the encrypted RTP messages. The received media streams are stored in
the MediaSense server in a decrypted form and are accessible through all
When you install
or upgrade to Cisco MediaSense Release 11.5(1), secured SIP and SRTP are
enabled automatically. However, the existing non-secured call recording
functionality continues to work in the same manner as in the previous version
supports SRTP for BiB audio call recordings only.
11.5(1) supports role-based access for Finesse supervisors and agents. With
role-based access, Finesse supervisors can monitor the recordings of only their
respective teams and Finesse agents can view only their own recordings. To use
role-based access, the Finesse AgentInfo gadget should always be active on the
desktop of agents and supervisors. The role-based access is applicable for
Finesse-integrated Contact Center only.
supports role-based access for active recordings, associated recordings, and
archived recordings. Supervisors can search for only the MediaSense-associated
recordings of agents who belong to the teams for which they are primary or
Streaming: Creation and Audio RTSP Playback of Playlists
11.5(1) provides a functionality to create a playlist to be played back in an
audio format when a call is in queue or on hold. A playlist is a list of
uploaded media files that are played sequentially in a loop. The first media
file is picked randomly. The uploaded media files are played back using the
RTSP URL. The same URL can be configured on Unified CVP to be used as
Interactive Voice Response (IVR) playback when a call is parked until a call
center agent is available.
11.5(1), the uploaded media files that are part of the audio playlists, need to
have a video component.
11.5(1) supports the Delete functionality feature that allows you to delete a
recording in Mediasense Search and Play. You can delete an erroneous recording
or a recording that is no longer required. However, you can delete one
recording at a time from standalone MediaSense Search and Play. To activate the
Delete icon in MediaSense Search and Play, check the
Functionality check box on
Search and Play Configuration window (MediaSense
Search and Play Configuration).
In case the
Functionality check box is unchecked, the
icon is disabled in MediaSense Search and Play.
Single Sign On
for Agents and Supervisors
11.5(1) supports deployments of Search and Play and AgentInfo gadgets in single
sign-on based Finesse deployments. Single sign-on is an authentication process
that allows a user to enter one username and password and access all the
components of the Contact Center Solution without signing on again.
11.5(1) supports self-signed certificates with SHA-256 encryption.