MediaSense Release Notes, Release 10.5(1)

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Updated:September 29, 2017

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Release Notes

Contents
Release Notes
New and Changed Requirements and Support
New and Changed Functionality for Release 10.5(1)
Upgrade Considerations
Caveats
Bug Search Tool
Release Notes

New and Changed Requirements and Support
New and Changed Functionality for Release 10.5(1)
Upgrade Considerations
Caveats
Bug Search Tool

New and Changed Requirements and Support

These requirements and support constraints are new or have changed for release 10.5(1).

API Parameters
As of 10.5(1), the following API Parameters will use HTTPS (secured port) and not HTTP (unsecured port).

downloadUrl

httpUrl

mp4Url

wavUrl

You should ensure that the existing programs are configured to use HTTPS.

New and Changed Functionality for Release 10.5(1)

New Functionality
These functionalities are added to MediaSense 10.5(1).

MediaSense generates multiple sessions for a call being recorded in case of hold/resume, or transfer. Call Association functionality groups all the strongly associated sessions of the call together. You can view, play, and download all the strongly associated sessions, which have at least one common xRefci value, in the MediaSense Search and Play application.

For more information about call association, see the MediaSense Design Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/products-implementation-design-guides-list.html.

Archival enables archiving of multiple audio recordings, video recordings, and video greetings to an offline location. You can specify the archive configuration settings on the MediaSense Archive Configuration window, before the recordings get deleted from MediaSense.

For more information about archival, see the MediaSense User Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/products-user-guide-list.html .

With Unified Communications Manager Network-based Recording (NBR), you can use a gateway to record calls. NBR allows Unified Communications Manager to route recording calls, regardless of device, location, or geography. MediaSense 10.5(1) supports Unified Communications Manager NBR for IP to IP media forking using a Unified Border Element.

For more information about Unified Communications Manager NBR, see the MediaSense Design Guide at http://www.cisco.com/en/US/products/ps11389/products_implementation_design_guides_list.html.

Changed Functionality
These functionalities changed in release 10.5(1).

With MediaSense 10.5(1), there are two more options to choose from the Action drop-down list on the Add Incoming Call Rule or Edit Incoming Call Rule windows. The options are:

Record Audio only

Record Audio and Video

For more information, see the MediaSense User Guide at http://www.cisco.com/en/US/products/ps11389/products_user_guide_list.html.

By default, MediaSense 10.5 will record only audio of the recordings even if the recordings have video until you choose the Record Audio and Video option from the Action drop-down list on the Add Incoming Call Rule or Edit Incoming Call Rule windows.

Upgrade Considerations

Supported MediaSense Upgrades
For upgrading MediaSense directly from release 9.1(1) to 10.5(1), you need to first install the COP file, mcp-rsa3-key-preupgrade_9.1.cop.sgn, available at http://software.cisco.com/download/release.html?mdfid=283613140&softwareid=284140547&release=10.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest. Systems running on an earlier release of MediaSense must first upgrade to release 9.1(1) before upgrading to release 10.5(1).

For Mediasense upgrade from release 10.0(1) to 10.5(1), you do not need to install the COP file.

For information on performing the upgrade to release 10.5(1), see the Upgrade section of the MediaSense User Guide available at http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/products-user-guide-list.html .

Downloading Software for an upgrade to MediaSense 10.5(1)
The upgrade application posted on Cisco.com can be used only to upgrade to MediaSense 10.5(1); it cannot be used to install a new MediaSense 10.5(1) server.

You can download the following file to upgrade to MediaSense 10.5(1).

UCSInstall_MCP_10.5.1.10000-23.sgn.iso

The file is available at http://software.cisco.com/download/release.html?mdfid=283613140&softwareid=284140547&release=10.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

The upgrade software and the Virtual machine templates can be downloaded from http://software.cisco.com/download/type.html?mdfid=283613140&i=rm.

Caveats

Open defects are those that Cisco plans to fix in a future product release, resolved defects are those that have been fixed since the last release, and closed defects have been closed without resolution in the current release.

Open Defects

The defects listed in the following table are open in Release 10.5(1). Consult the release note enclosure for each defect for more information about possible workaround and explanations.

Defect ID Severity Description

CSCup07246

Moderate

Procedure for Server IP Address Changes does not work in case nodes are added to a cluster defined by IP address.

CSCup13926

Moderate

When a user enters numerous values in the Search Recording by Participants or Tags search box to search for multiple participants or tags in the MediaSense Search and Play window, it displays an error message,

The server failed to fulfill an apparently valid search request.

CSCup15685

Moderate

Recordings appear out of sync when MediaSense recordings are downloaded from NICE with the Exportraw API.

CSCup31477

Minor

Errors recorded for AddOrUpdateConfigHttpHandler on GetInfo pages.

CSCup51965

Moderate

The file system gets corrupted when the uploaded media partition is extended with a hard disk of more than 500GB.

Resolved Defects

The defects listed in the following table were resolved in this release.

Defect ID Severity Description

CSCuo92168

Severe

When you search for multiple participants or tags in the Search Recording by Participants or Tags search box, MediaSense gets an internal exception and displays no data or timed out error.

CSCuo49823

Severe

If one of the two entries listed as AXL providers gets shutdown, AXL failover does not work and authentication request to MediaSense fails.

CSCum94136

Severe

On the MediaSense Prune Policy Configuration window, uncheck the Automatically prune recordings after they are more than # days old, and when disk space is needed for new recordings (1) check box. However, pruning of sessions continues to occur.

CSCup30602

Severe

Upgrade to MediaSense 10.5 fails when there are more than 2.5 million recording sessions in the MediaSense 10.0 database.

CSCuo47950

Moderate

Conversion of a recording session to mp4 fails intermittently.

CSCum98839

Minor

First time the Media Player is used on a client's desktop, the Media Player appears on the window, however, the slider and other content fails to appear, and the recording is not played.

CSCum80713

Enhancement

Media Player should support 64-bit Java on Windows.

CSCul00918

Cosmetic

When the show db_synchronization status CLI command is executed for either the config or meta database on the primary MediaSense server, the server pauses and returns only blank lines. However, it should display an error message,

This command should be run only on the secondary MediaSense server.

CSCum16712

Severe

When downloading media files from the ''Search and Play'' interface of Cisco MediaSense, the files are transferred over a non-secure communication channel.

CSCuo14913

Severe

MediaSense Search and Play have several hundred recordings. While sorting these recordings from shortest to longest, the first hundred calls are showing fine from shortest to longest, however, after the 100th record, al the records are in random order.

CSCum92560

Severe

MediaSense Search and Play application freezes when there is one way audio issue in the original call.

CSCum16686

Severe

In MediaSense, utilizing the "httpurl" parameter, it is possible to build a GET request that would download and run malicious content from another server.

CSCum16749

Severe

An http parameter was found to hold a URL value and cause the web application to redirect the request to the specified URL. By modifying the URL value to a malicious site, an attacker can successfully launch a phishing scam and steal user credentials.

CSCuj61468

Moderate

Informix runs out of temp dbspace for queries with large data.

CSCul04238

Moderate

MediaSense: Layout issues in the Search drop-down. Search drop-down has multiple layout issues with various languages.

CSCul23660

Moderate

Conversion of AAC-LD sessions to mp4 or wav completes with an error message,

Unable to decode AACLD frame (err 0x1001);Unable to decode AACLD frame (err 0x4001)

CSCul25891

Moderate

Parts of a transferred call do not get played back using MediaSense player.

CSCul57030

Moderate

Media player requires repetitive security warning acceptance.

CSCum06276

Minor

Description of search methodology for simple search in the MediaSense Search and Play application needs to be explained in details.

Closed Defects

The defects listed in the following table were closed without resolution in this release. Consult the release note enclosure for each defect for more information.

Defect ID Severity Description

CSCum71595

Severe

MediaSense includes a third-party software, OpenSSH (version 5.8 and prior), which contains a vulnerability that might allow an authenticated, remote attacker to cause a denial of service (DoS) condition on a targeted system. MediaSense is also affected by this vulnerability identified by the Common Vulnerability and Exposure Id, CVE-2011-5000.

CSCum71568

moderate

Remote Information Disclosure Vulnerability.

MediaSense includes a third-party software, OpenSSH (version 5.7 and prior), which contains a vulnerability that might allow an authenticated, remote attacker to access sensitive information on a targeted system. MediaSense is also affected by this vulnerability identified by the CVE Id, CVE-2012-0814.

CSCuj52003

Moderate

If MPLA-LATM consult call comes through Unified Border Element, the conversation is successfully recorded, but a parasite session, often in the error state is created.

CSCuo10948

Cosmetic

MediaSense Administration login page has cosmetic issues in certain scenarios.

Invalid credentials are entered in the MediaSense Administration login page.

Keyboard down key is used to scroll on the MediaSense Administration login page.

CSCuj08275

Moderate

After starting a MediaSense node, it takes some time before calls can be recorded. This occurs in case at least one of the nodes in the cluster is down. During this time, MediaSense Administration and Serviceability applications on that node are also unavailable.

CSCuo36857

Minor

Two extra log files are added in the Install directory after an upgrade from 10.0 (1) to 10.5 (1).

CSCuo32497

Minor

After a fresh Install of MediaSense 10.5.0.97000-107, oraDBInstall files, oraDbInstall.log and oraDbInstall.error, are empty after ILOG and the contents are redirected now in install.log.

CSCuo57239

Cosmetic

On the MediaSense Search and Play window, sorting options are not in sync with the Sort By field, however, there is no impact on the functionality.

CSCum73082

Moderate

After a fresh install of 10.5 or an upgrade from 9.1 to 10.0, the sample video remains in the processing state and it cannot be deployed. Also, Incoming Call DN does not work with the Cisco sample video.

CSCup17163

Severe

On the MediaSense Primary Server's Cisco Unified Serviceability application, select Tools > Service Activation or Control Center - Feature Services or Control Center - Network Services. From the Server drop-down list, choose another node in the cluster. On selecting another node, it displays an error message,

Connection to the Server cannot be established (Unknown Error).

Bug Search Tool

If you have an account with Cisco.com, you can use Cisco's Bug Search tool to find detailed information about defects.

To use the Bug Search tool, visit https://www.cisco.com/cisco/psn/bssprt/bss.

Defect ID	Severity	Description
CSCup07246	Moderate	Procedure for Server IP Address Changes does not work in case nodes are added to a cluster defined by IP address.
CSCup13926	Moderate	When a user enters numerous values in the Search Recording by Participants or Tags search box to search for multiple participants or tags in the MediaSense Search and Play window, it displays an error message, `The server failed to fulfill an apparently valid search request.`
CSCup15685	Moderate	Recordings appear out of sync when MediaSense recordings are downloaded from NICE with the Exportraw API.
CSCup31477	Minor	Errors recorded for `AddOrUpdateConfigHttpHandler` on `GetInfo` pages.
CSCup51965	Moderate	The file system gets corrupted when the uploaded media partition is extended with a hard disk of more than 500GB.

Defect ID	Severity	Description
CSCuo92168	Severe	When you search for multiple participants or tags in the Search Recording by Participants or Tags search box, MediaSense gets an internal exception and displays no data or timed out error.
CSCuo49823	Severe	If one of the two entries listed as AXL providers gets shutdown, AXL failover does not work and authentication request to MediaSense fails.
CSCum94136	Severe	On the MediaSense Prune Policy Configuration window, uncheck the Automatically prune recordings after they are more than # days old, and when disk space is needed for new recordings (1) check box. However, pruning of sessions continues to occur.
CSCup30602	Severe	Upgrade to MediaSense 10.5 fails when there are more than 2.5 million recording sessions in the MediaSense 10.0 database.
CSCuo47950	Moderate	Conversion of a recording session to mp4 fails intermittently.
CSCum98839	Minor	First time the Media Player is used on a client's desktop, the Media Player appears on the window, however, the slider and other content fails to appear, and the recording is not played.
CSCum80713	Enhancement	Media Player should support 64-bit Java on Windows.
CSCul00918	Cosmetic	When the show db_synchronization status CLI command is executed for either the config or meta database on the primary MediaSense server, the server pauses and returns only blank lines. However, it should display an error message, `This command should be run only on the secondary MediaSense server.`
CSCum16712	Severe	When downloading media files from the ''Search and Play'' interface of Cisco MediaSense, the files are transferred over a non-secure communication channel.
CSCuo14913	Severe	MediaSense Search and Play have several hundred recordings. While sorting these recordings from shortest to longest, the first hundred calls are showing fine from shortest to longest, however, after the 100th record, al the records are in random order.
CSCum92560	Severe	MediaSense Search and Play application freezes when there is one way audio issue in the original call.
CSCum16686	Severe	In MediaSense, utilizing the "httpurl" parameter, it is possible to build a GET request that would download and run malicious content from another server.
CSCum16749	Severe	An http parameter was found to hold a URL value and cause the web application to redirect the request to the specified URL. By modifying the URL value to a malicious site, an attacker can successfully launch a phishing scam and steal user credentials.
CSCuj61468	Moderate	Informix runs out of temp dbspace for queries with large data.
CSCul04238	Moderate	MediaSense: Layout issues in the Search drop-down. Search drop-down has multiple layout issues with various languages.
CSCul23660	Moderate	Conversion of AAC-LD sessions to mp4 or wav completes with an error message, `Unable to decode AACLD frame (err 0x1001);Unable to decode AACLD frame (err 0x4001)`
CSCul25891	Moderate	Parts of a transferred call do not get played back using MediaSense player.
CSCul57030	Moderate	Media player requires repetitive security warning acceptance.
CSCum06276	Minor	Description of search methodology for simple search in the MediaSense Search and Play application needs to be explained in details.

Defect ID	Severity	Description
CSCum71595	Severe	MediaSense includes a third-party software, OpenSSH (version 5.8 and prior), which contains a vulnerability that might allow an authenticated, remote attacker to cause a denial of service (DoS) condition on a targeted system. MediaSense is also affected by this vulnerability identified by the Common Vulnerability and Exposure Id, CVE-2011-5000.
CSCum71568	moderate	Remote Information Disclosure Vulnerability. MediaSense includes a third-party software, OpenSSH (version 5.7 and prior), which contains a vulnerability that might allow an authenticated, remote attacker to access sensitive information on a targeted system. MediaSense is also affected by this vulnerability identified by the CVE Id, CVE-2012-0814.
CSCuj52003	Moderate	If MPLA-LATM consult call comes through Unified Border Element, the conversation is successfully recorded, but a parasite session, often in the error state is created.
CSCuo10948	Cosmetic	MediaSense Administration login page has cosmetic issues in certain scenarios. Invalid credentials are entered in the MediaSense Administration login page. Keyboard down key is used to scroll on the MediaSense Administration login page.
CSCuj08275	Moderate	After starting a MediaSense node, it takes some time before calls can be recorded. This occurs in case at least one of the nodes in the cluster is down. During this time, MediaSense Administration and Serviceability applications on that node are also unavailable.
CSCuo36857	Minor	Two extra log files are added in the Install directory after an upgrade from 10.0 (1) to 10.5 (1).
CSCuo32497	Minor	After a fresh Install of MediaSense 10.5.0.97000-107, oraDBInstall files, oraDbInstall.log and oraDbInstall.error, are empty after ILOG and the contents are redirected now in install.log.
CSCuo57239	Cosmetic	On the MediaSense Search and Play window, sorting options are not in sync with the Sort By field, however, there is no impact on the functionality.
CSCum73082	Moderate	After a fresh install of 10.5 or an upgrade from 9.1 to 10.0, the sample video remains in the processing state and it cannot be deployed. Also, Incoming Call DN does not work with the Cisco sample video.
CSCup17163	Severe	On the MediaSense Primary Server's Cisco Unified Serviceability application, select Tools > Service Activation or Control Center - Feature Services or Control Center - Network Services. From the Server drop-down list, choose another node in the cluster. On selecting another node, it displays an error message, `Connection to the Server cannot be established (Unknown Error).`

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