MediaSense Release Notes, Release 10.5(1)
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Contents
Release Notes
- New and Changed Requirements and Support
- New and Changed Functionality for Release 10.5(1)
- Upgrade Considerations
- Caveats
- Bug Search Tool
New and Changed Requirements and Support
These requirements and support constraints are new or have changed for release 10.5(1).
New and Changed Functionality for Release 10.5(1)
New Functionality
These functionalities are added to MediaSense 10.5(1).
MediaSense generates multiple sessions for a call being recorded in case of hold/resume, or transfer. Call Association functionality groups all the strongly associated sessions of the call together. You can view, play, and download all the strongly associated sessions, which have at least one common xRefci value, in the MediaSense Search and Play application.
For more information about call association, see the MediaSense Design Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/products-implementation-design-guides-list.html.
Archival enables archiving of multiple audio recordings, video recordings, and video greetings to an offline location. You can specify the archive configuration settings on the MediaSense Archive Configuration window, before the recordings get deleted from MediaSense.
For more information about archival, see the MediaSense User Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/products-user-guide-list.html .
With Unified Communications Manager Network-based Recording (NBR), you can use a gateway to record calls. NBR allows Unified Communications Manager to route recording calls, regardless of device, location, or geography. MediaSense 10.5(1) supports Unified Communications Manager NBR for IP to IP media forking using a Unified Border Element.
For more information about Unified Communications Manager NBR, see the MediaSense Design Guide at http://www.cisco.com/en/US/products/ps11389/products_implementation_design_guides_list.html.
Changed Functionality
These functionalities changed in release 10.5(1).
With MediaSense 10.5(1), there are two more options to choose from the Action drop-down list on the Add Incoming Call Rule or Edit Incoming Call Rule windows. The options are:
For more information, see the MediaSense User Guide at http://www.cisco.com/en/US/products/ps11389/products_user_guide_list.html.
By default, MediaSense 10.5 will record only audio of the recordings even if the recordings have video until you choose the Record Audio and Video option from the Action drop-down list on the Add Incoming Call Rule or Edit Incoming Call Rule windows.
Upgrade Considerations
Supported MediaSense Upgrades
For upgrading MediaSense directly from release 9.1(1) to 10.5(1), you need to first install the COP file, mcp-rsa3-key-preupgrade_9.1.cop.sgn, available at http://software.cisco.com/download/release.html?mdfid=283613140&softwareid=284140547&release=10.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest. Systems running on an earlier release of MediaSense must first upgrade to release 9.1(1) before upgrading to release 10.5(1).
For Mediasense upgrade from release 10.0(1) to 10.5(1), you do not need to install the COP file.
For information on performing the upgrade to release 10.5(1), see the Upgrade section of the MediaSense User Guide available at http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/products-user-guide-list.html .
Downloading Software for an upgrade to MediaSense 10.5(1)
The upgrade application posted on Cisco.com can be used only to upgrade to MediaSense 10.5(1); it cannot be used to install a new MediaSense 10.5(1) server.
You can download the following file to upgrade to MediaSense 10.5(1).
UCSInstall_MCP_10.5.1.10000-23.sgn.iso
The file is available at http://software.cisco.com/download/release.html?mdfid=283613140&softwareid=284140547&release=10.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest
The upgrade software and the Virtual machine templates can be downloaded from http://software.cisco.com/download/type.html?mdfid=283613140&i=rm.
Caveats
Open defects are those that Cisco plans to fix in a future product release, resolved defects are those that have been fixed since the last release, and closed defects have been closed without resolution in the current release.
Open Defects
The defects listed in the following table are open in Release 10.5(1). Consult the release note enclosure for each defect for more information about possible workaround and explanations.
Defect ID Severity Description Moderate
Procedure for Server IP Address Changes does not work in case nodes are added to a cluster defined by IP address.
Moderate
When a user enters numerous values in the Search Recording by Participants or Tags search box to search for multiple participants or tags in the MediaSense Search and Play window, it displays an error message,
The server failed to fulfill an apparently valid search request.
Moderate
Recordings appear out of sync when MediaSense recordings are downloaded from NICE with the Exportraw API.
Minor
Errors recorded for AddOrUpdateConfigHttpHandler on GetInfo pages.
Moderate
The file system gets corrupted when the uploaded media partition is extended with a hard disk of more than 500GB.
Resolved Defects
The defects listed in the following table were resolved in this release.
Defect ID Severity Description Severe
When you search for multiple participants or tags in the Search Recording by Participants or Tags search box, MediaSense gets an internal exception and displays no data or timed out error.
Severe
If one of the two entries listed as AXL providers gets shutdown, AXL failover does not work and authentication request to MediaSense fails.
Severe
On the MediaSense Prune Policy Configuration window, uncheck the Automatically prune recordings after they are more than # days old, and when disk space is needed for new recordings (1) check box. However, pruning of sessions continues to occur.
Severe
Upgrade to MediaSense 10.5 fails when there are more than 2.5 million recording sessions in the MediaSense 10.0 database.
Moderate
Conversion of a recording session to mp4 fails intermittently.
Minor
First time the Media Player is used on a client's desktop, the Media Player appears on the window, however, the slider and other content fails to appear, and the recording is not played.
Enhancement
Media Player should support 64-bit Java on Windows.
Cosmetic
When the show db_synchronization status CLI command is executed for either the config or meta database on the primary MediaSense server, the server pauses and returns only blank lines. However, it should display an error message,
This command should be run only on the secondary MediaSense server.
Severe
When downloading media files from the ''Search and Play'' interface of Cisco MediaSense, the files are transferred over a non-secure communication channel.
Severe
MediaSense Search and Play have several hundred recordings. While sorting these recordings from shortest to longest, the first hundred calls are showing fine from shortest to longest, however, after the 100th record, al the records are in random order.
Severe
MediaSense Search and Play application freezes when there is one way audio issue in the original call.
Severe
In MediaSense, utilizing the "httpurl" parameter, it is possible to build a GET request that would download and run malicious content from another server.
Severe
An http parameter was found to hold a URL value and cause the web application to redirect the request to the specified URL. By modifying the URL value to a malicious site, an attacker can successfully launch a phishing scam and steal user credentials.
Moderate
Informix runs out of temp dbspace for queries with large data.
Moderate
MediaSense: Layout issues in the Search drop-down. Search drop-down has multiple layout issues with various languages.
Moderate
Conversion of AAC-LD sessions to mp4 or wav completes with an error message,
Unable to decode AACLD frame (err 0x1001);Unable to decode AACLD frame (err 0x4001)
Moderate
Parts of a transferred call do not get played back using MediaSense player.
Moderate
Media player requires repetitive security warning acceptance.
Minor
Description of search methodology for simple search in the MediaSense Search and Play application needs to be explained in details.
Closed Defects
The defects listed in the following table were closed without resolution in this release. Consult the release note enclosure for each defect for more information.
Defect ID Severity Description Severe
MediaSense includes a third-party software, OpenSSH (version 5.8 and prior), which contains a vulnerability that might allow an authenticated, remote attacker to cause a denial of service (DoS) condition on a targeted system. MediaSense is also affected by this vulnerability identified by the Common Vulnerability and Exposure Id, CVE-2011-5000.
moderate
Remote Information Disclosure Vulnerability.
MediaSense includes a third-party software, OpenSSH (version 5.7 and prior), which contains a vulnerability that might allow an authenticated, remote attacker to access sensitive information on a targeted system. MediaSense is also affected by this vulnerability identified by the CVE Id, CVE-2012-0814.
Moderate
If MPLA-LATM consult call comes through Unified Border Element, the conversation is successfully recorded, but a parasite session, often in the error state is created.
Cosmetic
MediaSense Administration login page has cosmetic issues in certain scenarios.
Moderate
After starting a MediaSense node, it takes some time before calls can be recorded. This occurs in case at least one of the nodes in the cluster is down. During this time, MediaSense Administration and Serviceability applications on that node are also unavailable.
Minor
Two extra log files are added in the Install directory after an upgrade from 10.0 (1) to 10.5 (1).
Minor
After a fresh Install of MediaSense 10.5.0.97000-107, oraDBInstall files, oraDbInstall.log and oraDbInstall.error, are empty after ILOG and the contents are redirected now in install.log.
Cosmetic
On the MediaSense Search and Play window, sorting options are not in sync with the Sort By field, however, there is no impact on the functionality.
Moderate
After a fresh install of 10.5 or an upgrade from 9.1 to 10.0, the sample video remains in the processing state and it cannot be deployed. Also, Incoming Call DN does not work with the Cisco sample video.
Severe
On the MediaSense Primary Server's Cisco Unified Serviceability application, select Tools > Service Activation or Control Center - Feature Services or Control Center - Network Services. From the Server drop-down list, choose another node in the cluster. On selecting another node, it displays an error message,
Connection to the Server cannot be established (Unknown Error).
Bug Search Tool
If you have an account with Cisco.com, you can use Cisco's Bug Search tool to find detailed information about defects.
To use the Bug Search tool, visit https://www.cisco.com/cisco/psn/bssprt/bss.
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