- Introduction for Release Notes for Contact Center Enterprise for Release 12.6(2)
- Contact Center Enterprise Release Notes for Release 12.6(2)
- Cisco Unified Customer Voice Portal for Unified CCE for Release 12.6(2)
- Cisco Unified Intelligence for Unified CCE for Release 12.6(2)
- Cisco Finesse for Unified CCE for Release 12.6(2)
- Cisco Enterprise Chat and Email for Unified CCE for Release 12.6(2)
- Cisco Unified Contact Center Domain Manager CCE for Unified CCE for Release 12.6(2)
- Cisco Unified Contact Center Management Portal for Unified CCE for Release 12.6(2)
- Caveats for Release Notes for Contact Center Enterprise for Release 12.6(2)
- Release Notes for Contact Center Enterprise Solutions
- Cisco Security Advisories
- Contact Center Enterprise Software Release Delivery Model
- Multi-server SAN Certificates
- Important Notes
Release Notes for Contact Center Enterprise Solutions
These release notes describe new and updated features and other changes for Release 12.6(2) of the following contact center solutions and their components:
Cisco Unified Contact Center Enterprise
Cisco Packaged Contact Center Enterprise
Information in this document applies to the contact center solutions listed above, except where otherwise noted.
For information about Cisco Unified Contact Center Express, see the Release Notes for Cisco Unified Contact Center Express Solution.
Important Notes
- SSO Deployments upgrading to 12.6(2) should ensure that Reverse Proxy Installer (for VPN-Less deployments) 12.6(2) ES02 or later, followed by IdS 12.6(2) ES02 or later, is installed before upgrading any of the components like Cisco Finesse/CUIC to 12.6.(2)
- For 2K Co-Res Deployment model, CUIC, LD and CCE (Router, logger and AW) should be upgraded to in the same maintenance window.
Cisco Security Advisories
The Cisco Product Security Incident Response Team (PSIRT) is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that relates to Cisco products and networks.
For information on existing security issues, see Cisco Security Advisories, Responses, and Alerts at https://tools.cisco.com/security/center/publicationListing.x.
Contact Center Enterprise Software Release Delivery Model
Cisco introduces a new software release delivery model for Contact Center Enterprise products. Starting from Release 12.6(1), Contact Center Enterprise issues two types of releases:
Long Term Release (LTR)
Dynamic Release (DR)
We recommend the LTR delivery model if you prefer infrequent upgrade cycles over faster adoption of new features. This model includes support for bug fixes through engineering specials.
We recommend the DR delivery model if you want faster feature adoption. With this model, both new feature and bug fixes are delivered through engineering specials and maintenance releases. This model also offers simplified patch upgrades through automated notification, orchestrated patch application, and minimal downtime.
For more information about the new delivery models, see the product bulletin Cisco's Contact Center Enterprise Software Release and Sustaining Lifecycle. Release 12.6 is a dynamic release and will follow the sustaining process as outlined in this product bulletin.
Multi-server SAN Certificates
Multi-server Subject Alternate Name (SAN) certificates are supported by the following solution components: Cisco Finesse, Cisco Unified Intelligence Center (CUIC), Live Data, IdS, and Cisco Virtualized Voice Browser (VVB).
For more information, see Configuration of CA-Signed Multi-Server Subject Alternate Name in CVOS Systems.