Identifier
|
Severity
|
Component
|
Headline
|
CSCux34589
|
2
|
router
|
Evaluation of icm for Java_December_2015
|
CSCux48658
|
2
|
pg.opc
|
OPC crash in ResetAppPathSessionIDs when CTISVR goes down
|
CSCux54252
|
2
|
pg.opc
|
Removing Voice Skill Group Makes Agent ICM Available Unexpectedly
|
CSCux62990
|
2
|
scripteditor
|
Skillgroup associated with Department ID is not listing in Script editor
|
CSCux63199
|
2
|
scripteditor
|
Internet Script editor(ISE) is not validating ISE user domain.
|
CSCux73064
|
2
|
scripteditor
|
ISE users are able to see agents/services of all departments.
|
CSCux98366
|
2
|
pg.cucm
|
Interrupted wrap-up state makes agent ready for millisecond
|
CSCuy56098
|
2
|
pg.vru
|
Abandon call not counted for IP IVR - type 2 or type 9
|
CSCuz01870
|
2
|
pg.cucm
|
Finesse Stuck in Off-hook state during Transfer to CTI Routepoint
|
CSCuz19803
|
2
|
router
|
User Variable Floatvalue is truncated to 6 digits after decimal point
|
CSCuz42998
|
2
|
cg.ctiserver
|
PG does not remove dropped party from conference
|
CSCuz68560
|
2
|
pg.acmi
|
Changes made on the child are not reflected at the parent configuration.
|
CSCuz76465
|
2
|
pg.opc
|
Agent closed Finesse browser move to ready state after a phone call.
|
CSCuz85841
|
2
|
db.HDS
|
Index reorg with Enterprise Edition will fail on some tables
|
CSCva01038
|
2
|
pg.tdm
|
OPC-tdm crash observed intermittently during blind transfer calls
|
CSCva02922
|
2
|
install
|
Tomcat service set to disabled after upgrade with 11.5 patch reinstall
|
CSCva28691
|
2
|
ctios.server
|
CTIOS is crashing while creating a connection
|
CSCva35830
|
2
|
router
|
Error "Delete of SkillGroupMember failed" when reskilling agent
|
CSCva42431
|
2
|
pg.opc
|
OPC cap clean up failing
|
CSCvb04397
|
2
|
pg.opc
|
VRU PG opc mini dump - Peripheral::SendCallEventReport+53
|
CSCvb18184
|
2
|
router
|
DBW doesn't reconnect after external SQL restart
|
CSCvb32081
|
2
|
web.setup
|
Unable to add new Network Gateway components in Websetup
|
CSCvb36355
|
2
|
pg.opc
|
ICM 11 OPC Capture purge job Bug
|
CSCvb68481
|
2
|
pg.opc
|
high InternalCallsTime value in SGI and ASGI tables
|
CSCvb71641
|
2
|
security
|
Sadlib getICMFacilityList(...) api call takes too long, need to use Global Catalog
|
CSCvc39115
|
2
|
router
|
Deleting scheduled admin script causes Router assertion
|
CSCvc41264
|
2
|
router
|
DBworker does not load special characters properly
|
CSCvc96258
|
2
|
scripteditor
|
Script Editor Mouse Pop-ups / Tool Tips not working
|
CSCvd36601
|
2
|
web.setup
|
Cannot add Instance via websetup which has same facility and instance name
|
CSCvd36996
|
2
|
ctios.server
|
OpenSSL for CTIOS should be Upgrade to 1.0.2k
|
CSCvd46940
|
2
|
aw.tools
|
ISE does not consider Departments when making SkillGroups available in the QueueToSkill
|
CSCvd51210
|
2
|
web.setup
|
Evaluation of icm for struts2-jakarta
|
CSCvd93592
|
2
|
install
|
Patch installer not backing up some files
|
CSCve15193
|
2
|
web.setup
|
Unable to add or edit NIC through websetup after upgrade to 11.6 build
|
CSCve24502
|
2
|
outbound
|
Campaign Manager crash if entered callback date out of range
|
CSCve41205
|
2
|
aw.tools
|
Domain user with ICM_Config and ICM_Setup membership unable to login to cceadmin
|
CSCve42497
|
2
|
web.setup
|
Websetup allows to create AW-HDS-DDS even though HDS DB not present
|
CSCvf38254
|
2
|
aw.tools
|
Unable to create new agents from Agent Explorer
|
CSCvf78757
|
2
|
pg.cucm
|
CUCM PG (EAPIM) crash during Network Blind Transfer call flow
|
CSCvf86098
|
2
|
web.setup
|
Evaluation of ICM for Struts2 Sep-17 Vulnerabilities
|
CSCvf90385
|
2
|
pg.vru
|
ICM VRU PIM Encounter Unexpected Crash with ProcessDialogFail
|
CSCvg11151
|
2
|
pg.opc
|
PG unable to establish connection with Router after network issue
|
CSCvg24826
|
2
|
pg.cucm
|
Agent Login attempt errors out after 60 secs
|
CSCvg33401
|
2
|
aw.tools
|
ICM domain manager and Websetup not accessible
|
CSCvg36906
|
2
|
pg.cucm
|
Unable to login all the 4000 SSO agents during 4k run and intermittently seen in 2k run
|
CSCvh09991
|
2
|
outbound
|
UCCE DIALER_DETAIL records show wrong time after DST change
|
CSCuj56929
|
3
|
serviceability.snmp
|
MIB OID reporting zero whenever SNMP service is started prior to ICM
|
CSCum90322
|
3
|
outbound
|
BaImport does not import new files
|
CSCur96785
|
3
|
reporting
|
CUIC Agent Login Logout Historical Report Fails Due to Boolean Agent Attribute
|
CSCus51537
|
3
|
cg.ctiserver
|
CTISvr process asserts intermittently when mds disconnects
|
CSCuu75122
|
3
|
router
|
DST change causes loss of CallType and Skill Group Historical Data for last hour of the day
|
CSCuv75904
|
3
|
scripteditor
|
Script Editor crashes with Microsoft hot fixes
|
CSCux38070
|
3
|
db.logger
|
ET: Logger RCV Crash: BCP exhaust with persistent variable
|
CSCux56363
|
3
|
cg.ctiserver
|
CCE: Force Agent Logout from READY state doesn't work for NEW Supervisor
|
CSCux57776
|
3
|
scripteditor
|
Script Editor crashes when Date Range is selected
|
CSCux69505
|
3
|
serviceability.snmp
|
Diagnostic Framework stops providing Cisco performance counters
|
CSCux80614
|
3
|
db.logger
|
Isolated / Enabled RouterB writes Out of Range Keys Breaks Replication (HDS Key Jump)
|
CSCux99791
|
3
|
ctios.server
|
CTIOS Memory leak - Setting ECC Variables from CTIOS clients
|
CSCuy05782
|
3
|
scripteditor
|
Custom Function Editor in Script Editor is not Accepting any Parameters
|
CSCuy11898
|
3
|
outbound
|
ECC,BA variables are not present when CallingdeviceID is >=20 characters
|
CSCuy30311
|
3
|
pg.opc
|
State Transfer performance and reliability impacted by large state sets
|
CSCuy60115
|
3
|
security
|
Error finding User or Group: -2147016661 in SADLib (AD internal library)
|
CSCuy77349
|
3
|
pg.cucm.jtapi
|
Agent goes disassociated from device after shared line out of service
|
CSCuy81659
|
3
|
outbound
|
PersonalCallback record stuck in A state for specific agent
|
CSCuy85339
|
3
|
pg.acmi
|
Translation route from Router to parent PG drops one digit in Var1 field
|
CSCuy91645
|
3
|
pg.cucm
|
Agent receives DID call but not placed in NOT READY state
|
CSCuz10082
|
3
|
scripteditor
|
Script Editor occasionally asserts in monitor mode
|
CSCuz15565
|
3
|
aw.tools
|
Same AD user account has different permission experience with CCE tools
|
CSCuz30038
|
3
|
pg.cucm
|
CUCM Routing Client: Agent goes to NOT READY when call drops
|
CSCuz62105
|
3
|
router
|
RONA Calls pegged as both CallsRoutedToAgent and RouterError
|
CSCuz73211
|
3
|
pg.cucm.jtapi
|
Call control Gadget is not coming up. Agent hung in Talking State
|
CSCuz85864
|
3
|
serviceability.snmp
|
MIB OID reports incorrect value for "cccaRouterAgentsLoggedOn" count.
|
CSCva05672
|
3
|
aw.tools
|
Agent Peripheral ID not getting auto generated in Config Manager
|
CSCva07327
|
3
|
pg.cucm.jtapi
|
Finesse agents frozen for 60 seconds waiting on response
|
CSCva14352
|
3
|
tools
|
Dumplog is showing incorrect time after DST
|
CSCva20474
|
3
|
pg.cucm
|
Agent stuck in reserve, when Mobile Agent PSTN number is wrong
|
CSCva49399
|
3
|
reporting
|
Logon Duration in Agent Historical All Fields is calculated wrongly
|
CSCva90046
|
3
|
pg.cucm
|
Logout Non-Activity timer on ADS doesn't take effect after RONA call
|
CSCvb10128
|
3
|
cg.ctiserver
|
Old participants from Conferences are still showing up
|
CSCvb27801
|
3
|
pg.opc
|
agent stuck in talking state in opc after call failure from CUCM.
|
CSCvb47475
|
3
|
reporting
|
CUIC Several Historical Report Missing Relative Date Range filter
|
CSCvb58937
|
3
|
cg.ctiserver
|
Blind Transfer between agents doesn't display call variables
|
CSCvb59117
|
3
|
db.logger
|
Agent_interval and Agent_Skill_Group_Interval stops replicating
|
CSCvb71407
|
3
|
pg.opc
|
There is no active call for the request. error message after Garbage Collector runs
|
CSCvc18605
|
3
|
pg.cucm.jtapi
|
PG Failover does not put the agents in the correct state
|
CSCvc28963
|
3
|
outbound
|
SIP Outbound Dialer missing OnCallClearEvent(), Causing missing call record in DialerDetailed table.
|
CSCvc32000
|
3
|
scripteditor
|
Script editors (both ISE and Full Edition) crash whilst editing scripts
|
CSCvc39368
|
3
|
install
|
Unexpected Patch Installation completed with error(s) message occurs failing automated upgrades
|
CSCvc41262
|
3
|
pg.cucm
|
Agent State is moving to Ready after Agent receives an extension call/dials a call post RNA
|
CSCvc53089
|
3
|
cg.ctiserver
|
Finesse API - GET respose intermittently includes dual calls
|
CSCvc67372
|
3
|
scripteditor
|
ISE error when creating new custom function with existing definition
|
CSCvc98215
|
3
|
tools
|
ICMDBA sets the recovery model for AWDB to "Bulk-logged"
|
CSCvd10539
|
3
|
reporting
|
CUIC TR Agent Historical reports double counting Calls Handled
|
CSCvd43582
|
3
|
pg.opc
|
Snapshot call request failure for ALTERING calls
|
CSCvd52914
|
3
|
install
|
Installer logs shows incorrect information about Apache tomcat service
|
CSCvd62227
|
3
|
router
|
Router does not trace resumption of call execution after wait node
|
CSCvd76299
|
3
|
web.setup
|
Not able to login into Websetup because of Multiple OU found in Domain
|
CSCvd85721
|
3
|
outbound
|
SIP Outbound Dialer removes CallID from hash, causing record stuck A in DL table
|
CSCve35964
|
3
|
pg.cucm
|
Nailed connection drop reason code not set to 50042
|
CSCve62955
|
3
|
outbound
|
CPA record option in SIP dialer is not working
|
CSCve75922
|
3
|
pg.cucm
|
Agents not sent to wrapup after device failure with LOAD 1
|
CSCve78658
|
3
|
scripteditor
|
ICM Script Editor white script nodes connectors not visible in Windows coloring scheme
|
CSCve87181
|
3
|
install
|
Patch installer fails to update Tomcat files & doesn't notify end user, leaving CCE web apps broken
|
CSCvf03807
|
3
|
pg.opc
|
Utility to dump hst file not working
|
CSCvf05089
|
3
|
install
|
ICM patch installer deploying Tomcat web apps and files twice during install
|
CSCvf42849
|
3
|
pg.opc
|
DISPHIST tool cannot proper decode TCD hst files.
|
CSCvf46458
|
3
|
reporting
|
Call counts (handled, Held, etc) are multiplied in Agent Team Historical All Fields report
|
CSCvf59905
|
3
|
pg.cucm.jtapi
|
Finesse agents frozen for 60 seconds waiting on response for Clear Connection request
|
CSCvf65180
|
3
|
pg.cucm
|
EAPIM not handling PQ Agent Login timeout scenario.
|
CSCvf99578
|
3
|
pg.cucm
|
Call grid stays on finesse agent desktop in reverse transfer scenario
|
CSCvg07223
|
3
|
reporting
|
Duplicate lines in Agent Not Ready Detail report
|
CSCvg16312
|
3
|
install
|
Older Java update installed on a system where a newer update is already installed
|
CSCvg29276
|
3
|
cg.ctiserver
|
Finesse displaying AgentB instument number after AgentB is dropped from the conf call
|
CSCvg33142
|
3
|
aw.tools
|
UCCE - ES install changes ICM directory permissions
|
CSCvg37428
|
3
|
pg.cucm
|
Agent stuck talking for agent joining two inbound calls
|
CSCvg68770
|
3
|
router
|
23:30 interval data missing from CallTypeHalfHour and CallTypeSkillGroupHalfHour
|
CSCvh04969
|
3
|
pg.cucm
|
EAPIM does not remove dynamic conf party from list after party drops out of call
|
CSCvh22195
|
3
|
tools
|
DISPHIST tool dumps half hour table fields instead of interval table fields for few historical table
|
CSCvh48726
|
3
|
documentation
|
Router cannot be started after applying 11.0(3) MR patch due to MR uninstall failure
|
CSCvh61081
|
3
|
install
|
MR 11.0(3) Patch installer doesn't check for minimum disk space required.
|
CSCvh66201
|
3
|
documentation
|
Unable to connect CTIOS C++ client(with security enabled) after downgrade from 11.0(3) to 11.0(2)
|
CSCuz44716
|
4
|
install
|
ICM 11.5.1 patch installer does not report folder failures as errors
|
CSCuz44743
|
4
|
install
|
ICM 11.5(1) patch installer leave tomcat disabled until install complete
|
CSCvb23622
|
4
|
scripteditor
|
Mouse scroll is not scrolling the script list to right side
|
CSCuw75550
|
6
|
install
|
Sadlib does not support Global Catalog
|
CSCux10479
|
6
|
scripteditor
|
Find Nodes Search Function refreshes in Script Editor
|