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Updated:June 8, 2015
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About Cisco Hosted Collaboration Solutions for Contact Center Release 10.6(1)
Support for Avaya
: Cisco Hosted Collaboration Solution for Contact Center Release
10.6(1) release supports Avaya Peripheral Gateway (PG) as a new PG. Cisco
Unified Intelligent Contact Management (Unified ICM) PG supports Avaya
Automatic Call Distributor (ACD). Avaya PG is a component that communicates
with the Avaya ACD device that has agents on it. Avaya PG supports ACD using
CVLAN (Call Visor LAN) Service, running on Avaya Application Enablement
Services (AES). Avaya PG supports 4000 , 12000, and Global deployment models.
Avaya PG does not support 500, 1000, and Small Contact Center deployment
Unified Communications Domain Manager (UCDM) Release 10.6(1): Cisco Hosted
Collaboration Solution for Contact Center has verified the UCDM 10.6(1) for
Contact Center workflow. Contact Center functional call flows are verified
along with dial-plan for basic service, and supplementary service call flows
are verified using UCDM 10.6(1). Contact Center Core component integrated
options and Cisco options are validated.
B200 M4blade (UCS-UC-B200M4): This release has qualified the B200 M4
blade bundle (Part Number: UCS-UC-B200M4) with a new dual 2660 V3 2.60GHz with
total two 10-core CPUs on blade.
Configuration limits for all deployment models are updated for this
If you have an
account with Cisco.com, you can use the Bug Search Tool to find defects of any
severity for any release. Access the Bug Search Tool at
https://www.cisco.com/cisco/psn/bssprt/bss. Enter the bug identifier in
the search box and press