Step 1
| Navigate to
Start >
All
Programs >
Domain
Manager >
Configuration Tools >
Integrated
Configuration Environment.
|
Step 2
| In the ICE
Cluster Configuration tool, choose
Setup tab
and click
Configure Cisco
Unified Contact Center Enterprise Servers to start the wizard and click
Next.
|
Step 3
| In Select Task
choose
Add a New
Instance and click
Next.
|
Step 4
| In Specify
Resource Name, specify a name for the instance you want to configure. Click
Next.
|
Step 5
| In Select
Required Components, select the required components in the deployment and click
Next:
- Admin Workstation - This
is a required component in all configurations.
- ConAPI Server
(Provisioning) - Select this option if you require resource management.
|
Step 6
| In Configure
Redundancy, select whether you want to configure a single-sided or a dual-sided
setup.
|
Step 7
| In Configure AW
Server, enter the primary server name and IP address.
Note
|
If Unified
Contact Center Enterprise is dual-sided, then enter the secondary server name
and the IP address also.
|
|
Step 8
| In Configure
Connection Details, choose
Windows
Authentication. Click
Next.
|
Step 9
| In Select
Unified Contact Center Enterprise Instance, select the AW instance for the
deployment and click
Next.
|
Step 10
| In Configure
Cisco Unified Contact Center Enterprise Server window, perform the following:
-
Enter the
domain username and password for primary Unified CCE Admin workstation server
in Configure Primary Unified Config Web Service page and click
Next.
-
If Unified
Contact Center Enterprise is dual-sided, then enter the domain username and
password for secondary Unified CCE Admin Workstation server in Configure
Secondary Unified Config Web Service page and Click
Next.
Note
|
Use the domain
account credentials to login, username format must be
username@domain.com.
|
|
Step 11
| If you selected
the option ConAPI Server (Provisioning) option in Step 4, enter the following
details:
- Local Registry Port -
Enter the port number of the Unified Contact Center Enterprise for the Unified
CCDM Provisioning service to connect to. This is usually 2099. Ensure that you
enter the same Unfied CCDM Database Server port number configured in the
Application RMI registery port of the
Set Up CMS Server on Unified CCE.
- Remote Registry Port -
Enter the port number of the Unified CCDM Database Server for the Unified
Contact Center Enterprise to connect to. This is usually 2099. Ensure that you
enter the same Unified CCE AW port number configured in the Administration
& Data Server RMI Registry Port of the
Set Up CMS Server on Unified CCE.
- Local Port
- Select this as the designated port for live provisioning
traffic between the Unified Contact Center Enterprise and Unified CCDM servers.
Assign a unique port for each Unified Contact Center Enterprise. Configure the
firewall between the Unified Contact Center Enterprise and Unified CCDM server
to allow two-way traffic on this port.
Note
|
If Unified
Contact Center Enterprise is dual-sided, enter the same port details configured
for Side B in Set up CMS Server on Unified Contact Center Enterprise.
|
|
Step 12
| In Configure
ConAPI Application Instance dialog box, enter the following details and click
Next:
-
Application Name - Name
of the application to be used for provisioning Unified Contact Center
Enterprise from Unified CCDM. Enter the value as
CCDM (pre-configured as part of load base
configurations).
-
Application Key - Use the
password for the application you specified above.
|
Step 13
| In the Multi
Media Support dialog box, select
Yes if you
are using a Cisco Unified WIM and EIM application instance to provide support
for non-voice interactions. The default is
No.
|
Step 14
| In the Purge On
Delete dialog box, select
Yes if you
want to purge items from the Unified Contact Center Enterprise automatically
when they are deleted from Unified CCDM. The default is
Yes.
|
Step 15
| In the
Supervisor Active Directory Integration dialog box, select
Yes if you
want to enable support for associating existing Active Directory user accounts
for Unified Contact Center Enterprise Supervisors. The default is
No. If you
select Yes, enter the following in the Configure Active Directory Connections:
-
Primary
Domain Controller - Enter the addresses of the primary and secondary domain
controllers and configure the required security settings to connect. Click
Next.
-
In the
Select Supervisor Active Directory Location, select the required active
directory and click
Next.
|
Step 16
| Review the
details in the Summary page and click
Next to
apply the changes to the model.
|
Step 17
| When the Unified
Contact Center Enterprise is successfully configured click
Exit to
close the wizard and then click
Save to
retain your changes to the database.
|