The Unified Customer Voice Portal (Unified CVP) is a web-based platform that provides carrier-class Interactive Voice Response (IVR) and IP switching services over VoIP networks. The platforms work together so that you can create and deploy IVR applications. The IVR applications include voice and video interaction and traditional numeric input to provide intelligent, personalized self-service over the phone.
Unified CVP is based on VoiceXML (VXML). VXML provides a flexible application development and deployment environment for creating IVR applications. IVR applications control audio input and output, presentation logic, call flow, telephony connections, and error handling. The Unified CVP suite of components enables the VXML to receive and report IVR events and interface with customer database components.
This chapter provides a high-level view of the Unified CVP product as it relates to the VXML and call flow model. The following figure illustrates the Unified CVP and components in a network. The other chapters in this guide provide more details about Unified CVP, including system design considerations such as call flow models and implementation factors.