Available Languages

Updated:September 19, 2017

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Unified CCX Software Compatibility Matrix for 10.6(1)SU3

1 Unified CCX and IP IVR
2 Solution Products and Components
3 Workforce Optimization Compatibility
4 Hardware and Virtualization
5 Third-Party Software
6 Supported Browsers
7 Client Operating System
8 Desktop Virtualization
9 Application Virtualization
10 Endpoint Devices
- 10.1 SCCP Phones
- 10.2 SIP Phones
11 Telepresence Software
12 System
- 12.1 Java Versions
13 Supported Languages
14 Remote Expert Mobile

Unified CCX and IP IVR (top)

Unified CCX and Unified IP IVR	Supported Unified UCCX and Unified IP IVR Upgrade Paths^{(FN 1)}	CAD/CSD	Co-resident Unified Intelligence Center	Co-resident Finesse	APIs
Unified CCX 10.6(1)SU3: 010.006(001.11003.029) UCOS Platform Version: 10.0.1.13016-1	8.5(1)SU4 9.0(2)SU2 9.0(2)SU3 10.0(1)SU1 10.5(1)SU1 10.6(1) 10.6(1)SU1 10.6(1)SU2	10.6.1.2011	10.6(1)	10.6(1)	CTI API 13 14 15 For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at developer.cisco.com/web/uccxapi/home.

Unified CCX and Unified IP IVR

Supported Unified UCCX and Unified IP IVR Upgrade Paths^{(FN 1)}

CAD/CSD

Co-resident Unified Intelligence Center

Co-resident Finesse

APIs

Unified CCX 10.6(1)SU3: 010.006(001.11003.029)
UCOS Platform Version: 10.0.1.13016-1

8.5(1)SU4
9.0(2)SU2
9.0(2)SU3
10.0(1)SU1
10.5(1)SU1
10.6(1)
10.6(1)SU1
10.6(1)SU2

10.6.1.2011

10.6(1)

10.6(1)

CTI API

For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at developer.cisco.com/web/uccxapi/home.

^{(FN 1)} Upgrades are supported from the Engineering Specials of all the mentioned Unified CCX versions.

Solution Products and Components (top)

Cisco Unified Communications Manager and Business Edition 6000and 7000	Gateways for Outbound Agent and IVR^{(FN 2)}	Cisco MediaSense	Cisco Unified Presence Server (CUPS)	Cisco SocialMiner	Cisco Prime Collaboration
9.x	10.x	11.x	Prime Deployment	Prime Assurance^{(FN 6)}
9.1(2)	10.0(1) 10.5(1) 10.5(2)	11.0(1a) 11.5(1)	Router Series 28XX 29XX 38XX 39XX 43XX 44XX Cisco IOS 15.1(4)M 15.2(4)M3 15.3(3)M3^{(FN 4)} 15.1(T) 15.5(2)	10.0(1) 10.5(1)	9.1(1) 10.0(1) 10.5(1) 10.5(2)	10.6(1)^{(FN 5,6)} 10.6(2)^{(FN 5,6)}	10.5(1) 10.6(1)	10.5(1) 10.6(1)

Cisco Unified Communications Manager and Business Edition 6000and 7000

Gateways for Outbound Agent and IVR^{(FN 2)}

Cisco MediaSense

Cisco Unified Presence Server (CUPS)

Cisco SocialMiner

Cisco Prime Collaboration

9.x

10.x

11.x

Prime Deployment

Prime Assurance^{(FN 6)}

9.1(2)

10.0(1)
10.5(1)
10.5(2)

11.0(1a)
11.5(1)

Router Series

28XX
29XX
38XX
39XX
43XX
44XX

Cisco IOS

15.1(4)M
15.2(4)M3
15.3(3)M3^{(FN 4)}
15.1(T)
15.5(2)

10.0(1)
10.5(1)

9.1(1)
10.0(1)
10.5(1)
10.5(2)

10.6(1)^{(FN 5,6)}
10.6(2)^{(FN 5,6)}

10.5(1)
10.6(1)

10.5(1)
10.6(1)

^{FN 1} All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.
^{FN 2} All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX.
^{FN 3} Outbound Agent (Predictive and Progressive) and Outbound IVR are supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see http://www.cisco.com/en/US/tech/tk652/tk701/tech_tech_notes_list.html.
^{FN 4} 15.3(3)M3 supports IPV6. Cisco Unified Communications Manager does not support SIP IPv6 signaling over UDP where the MTU is greater than 1500. To ensure that calls do not fail, change the transport protocol to TCP.
^{FN 5} SocialMIner 10.6(1) and 10.6(2) support Cisco Agent Desktop-based single session web chat and agent email, and Finesse-based multisession web chat and email.
^{FN 6} Cisco Agent Desktop and Cisco Finesse are not supported at the same time for web chat and email features.
^{FN 7} Advanced license is required.
^{FN 8} CUBE is supported with the SIP Outbound Dialer and CPA; supported versions of CUBE are ISR Pi27 15.5(2) and ASR XE315.

Workforce Optimization Compatibility (top)

Unified CCX	Cisco Unified Communications Manager	Compliance Recording/Quality Management/Advanced Quality Management^{(FN 1,2)}	Workforce Management (WFM)^{(FN 3)}
10.6(1)	10.0(1) 10.5(1) 10.5(2) 10.5(2)SU1 11.0(1a) 11.5(1)	10.0(1) 10.5(1) 11.0(1) 11.5(1)	10.0(1) 10.5(1) 11.0(1) 11.5(1)

^{FN 1} Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications.
a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.
b. Desktop-based monitoring and recording is not supported in WoW64 mode.
^{FN 2} Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.
^{FN 3} All associated Service Updates are supported with compatible versions of WFM.

Hardware and Virtualization (top)

For information about UC Virtualization Supported Hardware, see Collaboration Virtualization Hardware
For information about Unified Communications in a Virtualized Environment, see Cisco Collaboration Virtualization
For information about Virtualization for Cisco Unified Contact Center Express, see Virtualization for Cisco Unified Contact Center Express
For information about Virtualization for Cisco SocialMiner, see Virtualization for Cisco SocialMiner

Third-Party Software (top)

ASR and TTS (top)

MRCP	VXML	Speech Servers
MRCP	VXML	IBM WebSphere Voice Server	Nuance 9.0^{(FN 1,2)}	Nuance 10.0^{(FN 1,2)}	Scansoft/Nuance^{(FN 1)}
1.0	2.0	MRCP Server 1.0 ASR – WebSphere Voice Server 5.1.3 TTS – CTTS 5.1.3 WVS Language Support 5.1.3	Speech Server 5.1.5 Recognizer 9.0.16 Vocalizer 5.0.4 Speech Server 5.0.10 Recognizer 9.0.16 RealSpeak 4.5.0 Speech Server 5.1.9 Recognizer 9.0.19 Vocalizer 5.0.7 Nuance License Manager 11.4.0d_2010111522	Speech Server 6.2.5 Recognizer 10.2.4 Vocalizer 6.0.x Nuance License Manager 11.7	SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10

^{FN 1} Latest version of the ASR-TTS packages recommended by Nuance can be used. See http://network.nuance.com/portal/server.pt. Using the latest Nuance packages will not impact the integration functionality between Unified CCX and Nuance until there is any major change by Nuance in the underlying design. However, customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
^{FN 2} Nuance Version 9.0 and later versions should use OSR 3.1.x as the Grammar Variant. Nuance 8.5 and older versions continue using "Nuance" as the Grammar Variant.

Enterprise Database (top)

Oracle 10g R2, Oracle 10g XE

Oracle 11g R2

Sybase Adaptive Server 12

IBM DB2 8.2, 10.5

MS SQL Server 2005

MS SQL Server 2008

MS SQL Server 2012

MS SQL Server 2014

Note: Unified CCX connection to external databases has been qualified only for non encrypted connections and hence is not supported with encryption.

Microsoft Exchange Server (top)

CAD Email	Finesse Email
Microsoft Exchange Server 2007 - Enterprise Edition	Microsoft Exchange Server 2010 - Enterprise Edition
Microsoft Exchange Server 2010 - Enterprise Edition	Microsoft Exchange Server 2013 - Enterprise and Standard Edition
Microsoft Exchange Server 2013 - Enterprise and Standard Edition^{(FN 1)}

^{FN 1. a}. The maximum supported concurrent email agents with Microsoft Exchange 2013 is 30.
^{FN 1. b.} The maximum supported number of Agent E-Mail CSQs with Microsoft Exchange 2013 is 30.

Supported Browsers (top)

	Internet Explorer 10 Native Mode	Internet Explorer 11 Native Mode	Internet Explorer 10 Compatibility Mode	Internet Explorer 11 Compatibility Mode	Firefox
Unifed CCX Administration^{(FN 1,2)}	Yes	Yes	Yes	Yes	Firefox 31 Extended Supported Releases (ESRs) and higher up to 52 ESR^{(FN 3)}
Cisco Finesse	Yes	Yes	No	No
Cisco Agent Desktop	Yes	Yes	No	No
Cisco Unified Intelligence Center (Live Data Gadgets)	Yes	Yes	No	No
Cisco Unified Intelligence Center	No	No	Yes	Yes
Cisco MediaSense	Yes	Yes	No	No	Firefox 30+ up to 52 ESR

^{(FN 1)} Disable the pop-up blocker to access Unified CCX Administration web application.
^(FN
2) For Internet Explorer 11, ensure that the Emulation Document Mode is set to Edge (Default).
^(FN
3) Disable auto-update for Firefox.

Client Operating System (top)

	Windows XP Professional	Windows 7 32-bit			Windows 7 64-bit with WoW64			Windows 8	Windows 8.1	Red Hat Enterprise Linux v6	Mac OS X	Android	AppleiOS with Safari browser
	Windows XP Professional	Enterprise	Professional	Ultimate	Enterprise	Professional	Ultimate	Windows 8	Windows 8.1	Red Hat Enterprise Linux v6	Mac OS X	Android	AppleiOS with Safari browser
CAD, CDA, CSD	No	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	No	No	No	No
Editor	Yes SP2 SP3	No	No	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Finesse	No	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	No	Yes 10.6 10.7 10.8	No	No
Mobility Devices Support for Mobile Skill Manager	No	No	No	No	No	No	No	No	No	No	No	Yes 4.4	Yes 5.x 6.x

Desktop Virtualization (top)

CAD, CDA, CSD	Cisco Finesse
Citrix Xen 6.5	VMware View 4.6, 5.x
Microsoft Terminal Services win28r2	Citrix Xen 4.x, 5.0, 5.5, 5.6, 6.0, 6.5, 7.0, 7.1, 7.5, 7.6

The Cisco Unified Intelligence Center and Cisco Unified Contact Center Express Administration are not supported on virtual desktops.

Application Virtualization (top)

Cisco Finesse
Citrix XenApp 6.5, 7.5, 7.6

Endpoint Devices (top)

SCCP Phones (top)

Cisco Unified IP Phones for Cisco Agent Desktop	Cisco Unified IP Phones for Cisco IP Phone Agent	Cisco Unified IP Phones for Desktop / Endpoint Monitoring	Cisco Unified IP Phones for Cisco Finesse^{(FN 8)}
Cisco IP Communicator^{(FN 1)}	Cisco IP Communicator^{(FN 1)}	Cisco IP Communicator^{(FN 1,6,7)}	Cisco IP Communicator^{(FN 1)}
Cisco IP Phone 6911	Cisco IP Phone 6921^{FN 2)}	Cisco IP Phone 6911	Cisco IP Phone 6921^{(FN 2)}
Cisco IP Phone 6921^{(FN 2)}	Cisco IP Phone 6941^{(FN 2)}	Cisco IP Phone 6921^{(FN 2,8)}	Cisco IP Phone 6941^{(FN 2)}
Cisco IP Phone 6941^{(FN 2)}	Cisco IP Phone 6945^(FN3)	Cisco IP Phone 6945^{(FN 3)}	Cisco IP Phone 7911G
Cisco IP Phone 6945^{(FN 3)}	Cisco IP Phone 6961^{(FN 2)}	Cisco IP Phone 7911G^{(FN 8)}	Cisco IP Phone 7941G
Cisco IP Phone 6961^{(FN 2)}	Cisco IP Phone 7911G	Cisco IP Phone 7931G^{(FN 4)}	Cisco IP Phone 7942G
Cisco IP Phone 7911G	Cisco IP Phone 7925G	Cisco IP Phone 7940G	Cisco IP Phone 7945G
Cisco IP Phone 7921G	Cisco IP Phone 7931G^{(FN 4)}	Cisco IP Phone 7941G-GE	Cisco IP Phone 7961G
Cisco IP Phone 7925G	Cisco IP Phone 7940G	Cisco IP Phone 7942G^{(FN 8)}	Cisco IP Phone 7962G
Cisco IP Phone 7931G^{(FN 4)}	Cisco IP Phone 7941G	Cisco IP Phone 7945G^{(FN 8)}	Cisco IP Phone 7965G
Cisco IP Phone 7940G	Cisco IP Phone 7941G-GE	Cisco IP Phone 7960G	Cisco IP Phone 8811
Cisco IP Phone 7941G	Cisco IP Phone 7942G	Cisco IP Phone 7961G^{(FN 8)}	Cisco IP Phone 8941^{(FN 9)}
Cisco IP Phone 7941G-GE	Cisco IP Phone 7945G	Cisco IP Phone 7961G-GE	Cisco IP Phone 8945^{(FN 9)}
Cisco IP Phone 7942G	Cisco IP Phone 7960G	Cisco IP Phone 7962G^{(FN 8)}
Cisco IP Phone 7945G	Cisco IP Phone 7961G	Cisco IP Phone 7965G^{(FN 8)}
Cisco IP Phone 7960G	Cisco IP Phone 7961G-GE	Cisco IP Phone 7970G
Cisco IP Phone 7961G	Cisco IP Phone 7962G	Cisco IP Phone 7971G-GE
Cisco IP Phone 7961G-GE	Cisco IP Phone 7965G	Cisco IP Phone 7975G
Cisco IP Phone 7962G	Cisco IP Phone 7970G	Cisco IP Phone 8941^{(FN 8)}
Cisco IP Phone 7965G	Cisco IP Phone 7971G-GE	Cisco IP Phone 8945^{(FN 8)}
Cisco IP Phone 7970G	Cisco IP Phone 7975G
Cisco IP Phone 7971G-GE	Cisco IP Phone 8941^{(FN 5)}
Cisco IP Phone 7975G	Cisco IP Phone 8945^{(FN 5)}
Cisco IP Phone 7985G
Cisco IP Phone 8941
Cisco IP Phone 8945

^{FN 1.} For supported Cisco IP Communicator (SCCP) versions, see Cisco Unified Communications Manager Software Compatibility Matrix, available at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html.
^FN
2. Supported on Phone Firmware Version 8.5.2 and later versions.
^FN
3. Supported from phone load 9.2.1 and later versions.
^FN
4. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
^FN
5. Due to the defects CSCts68408 and CSCts68415, the IPPA functionality is supported only from phone load 9.1.2ES1 and later versions.
^FN
6. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
^FN
7. CAD-based recording or monitoring, and IP phone-based recording will not work at the same time with Cisco IP Communicator.
^FN
8. All Cisco Finesse phones support BiB.
^FN
9. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.

SIP Phones (top)

Cisco Unified IP Phones for Cisco Agent Desktop	Cisco Unified IP Phones for Cisco IP Phone Agent	Cisco Unified IP Phones for Desktop / Endpoint Monitoring	Cisco Unified IP Phones for Cisco Finesse^{(FN 6)}
Cisco IP Phone 6921^{(FN 3)}	Cisco IP Phone 6921^{(FN 3)}	Cisco IP Phone 6945^{(FN 1)}	Cisco IP Phone 6961
Cisco IP Phone 6945^{(FN 1)}	Cisco IP Phone 6941	Cisco IP Phone 6961^{(FN 5)}	Cisco IP Phone 7821
Cisco IP Phone 7821	Cisco IP Phone 6945^{(FN 1)}	Cisco IP Phone 7821^{(FN 5)}	Cisco IP Phone 7841
Cisco IP Phone 7841	Cisco IP Phone 7821	Cisco IP Phone 7841^{(FN 5)}	Cisco IP Phone 7861
Cisco IP Phone 7861	Cisco IP Phone 7841	Cisco IP Phone 7861^{(FN 5)}	Cisco IP Phone 7911G
Cisco IP Phone 7911G	Cisco IP Phone 7861	Cisco IP Phone 7911G^{(FN 5)}	Cisco IP Phone 7941G
Cisco IP Phone 7931G^{(FN 2)}	Cisco IP Phone 7911G	Cisco IP Phone 7931G^{(FN 2)}	Cisco IP Phone 7942G
Cisco IP Phone 7941G	Cisco IP Phone 7931G^{(FN 2)}	Cisco IP Phone 7941G^{(FN 5)}	Cisco IP Phone 7945G
Cisco IP Phone 7941G-GE	Cisco IP Phone 7941G	Cisco IP Phone 7941G-GE	Cisco IP Phone 7961G
Cisco IP Phone 7942G	Cisco IP Phone 7941G-GE	Cisco IP Phone 7942G^{(FN 5)}	Cisco IP Phone 7962G
Cisco IP Phone 7945G	Cisco IP Phone 7942G	Cisco IP Phone 7945G^{(FN 5)}	Cisco IP Phone 7965G
Cisco IP Phone 7961G	Cisco IP Phone 7945G	Cisco IP Phone 7961G^{(FN 5)}	Cisco IP Phone 7975G
Cisco IP Phone 7961G-GE	Cisco IP Phone 7961G	Cisco IP Phone 7961G-GE	Cisco IP Phone 8811
Cisco IP Phone 7962G	Cisco IP Phone 7961G-GE	Cisco IP Phone 7962G^{(FN 5)}	Cisco IP Phone 8841
Cisco IP Phone 7965G	Cisco IP Phone 7962G	Cisco IP Phone 7965G^{(FN 5)}	Cisco IP Phone 8851
Cisco IP Phone 7970G	Cisco IP Phone 7965G	Cisco IP Phone 7970G	Cisco IP Phone 8861
Cisco IP Phone 7971G-GE	Cisco IP Phone 7970G	Cisco IP Phone 7971G-GE	Cisco IP Phone 8961^{(FN 7)}
Cisco IP Phone 7975G	Cisco IP Phone 7971G-GE	Cisco IP Phone 7975G^{(FN 5)}	Cisco IP Phone 9951^{(FN 7)}
Cisco IP Phone 8841	Cisco IP Phone 7975G	Cisco IP Phone 8841	Cisco IP Phone 9971^{(FN 7)}
Cisco IP Phone 8851	Cisco IP Phone 8841	Cisco IP Phone 8851	Cisco Jabber for Windows - Version 9.65, 10.6.1^{(FN 5)}, 11.1.3, 11.5
Cisco IP Phone 8861	Cisco IP Phone 8851	Cisco IP Phone 8861	Cisco IP Phone DX650
Cisco IP Phone 8961	Cisco IP Phone 8861	Cisco IP Phone 8961^{(FN 5)}	Cisco IP Phone 8845
Cisco IP Phone 9951	Cisco IP Phone 8941	Cisco IP Phone 9951^{(FN 5)}	Cisco IP Phone 8865
Cisco IP Phone 9971	Cisco IP Phone 8945	Cisco IP Phone 9971^{(FN 5)}
Cisco Jabber for Windows - Version 9.2.4, 9.6^{(FN 4)}, 10.6.1^{(FN 4)}, 11.1.3, 11.5	Cisco IP Phone 8961	Cisco Jabber for Windows - Version 9.2.4, 9.6^{(FN 4)}, 10.6.1^{(FN 4)}, 11.1.3, 11.5
Cisco IP Phone DX650	Cisco IP Phone 9951	Cisco IP Phone DX650
Cisco IP Phone 8845	Cisco IP Phone 9971	Cisco IP Phone 8845
Cisco IP Phone 8865		Cisco IP Phone 8865

^{FN 1.} Supported from phone load 9.2.1 and later versions.
^FN
2. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
^FN
3. Supported on Phone Firmware Version 9.3.1 and later versions.
^FN
4. Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.
^FN
5. Cisco Unified IP Phones that support the Built-in-Bridge (BiB). These phones are used for Cisco Unified Communications Manager based recording and monitoring.
^FN
6. All Cisco Finesse phones support BiB.
^FN
7. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.

Note: The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store. Cisco does not provide support for Cisco Mobile Supervisor deployments.

Telepresence Software (top)

EX 60 Cisco TelePresence System 6.0.0 *

EX 90 Cisco TelePresence System 6.0.0 *

Note: * Deployment of Cisco TelePresence EX series endpoints with Unified CCX requires the engagement of the Cisco Remote Expert Team.

For information on supported Cisco Unified Communications Manager releases, see Compatibility Information for Cisco TelePresence System, available at: http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html.

System (top)

Cisco VPN Client for Desktop Clients	Internal Unified CCX Database (IDS)	Transport Layer Security (TLS)	Security/Antivirus Software	Serviceability
Cisco VPN Client for Desktop Clients	Internal Unified CCX Database (IDS)	Transport Layer Security (TLS)	Security/Antivirus Software	Network Management	Real Time Monitoring Tool (RTMT) Plugin
Cisco AnyConnect 3 and later versions	Informix IDS 11.70.UC7XA	1.0 1.1 1.2	SELinux is installed and configured by Unified CCX Installer	Prime Collaboration Assurance	10.0

Java Versions (top)

CAD, CDA, CSD	Server
JRE 1.7.0_51 and later versions	Sun JRE 1.7.0_40 Custom Classes/SDK Real-Time Reporting

Supported Languages (top)

	ASR Grammar for Workflow Steps	CAD/CSD Supported Languages	Cisco IP Phone Agent Supported Languages	Unified Intelligence Center	Unified CCX Administration	Finesse	IVR Prompts	MediaSense	SocialMiner	TTS	VXML Grammar	Workforce Management	Quality Management
Arabic	No	No	No	No	No	No	Yes	Yes	No	Dependent on software provided by the TTS vendor	Dependent on software provided by the MRCP vendor	No	No
Canadian French	Yes	Yes	Yes	Yes	No	No	Yes	No	Yes			No	No
Cantonese	No	No	No	No	No	No	No	No	No			No	No
Cantonese HongKong	No	No	No	No	No	No	Yes	No	No			No	No
Chinese	No	No	No	No	No	No	No	No	No			No	No
Czech	No	No	No	No	No	No	Yes	No	No			No	No
Danish	No	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Dutch	No	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
English	Yes (GB, US)	Yes	Yes	Yes (GB, US)	Yes	Yes	Yes (AU, CA, GB, US)	Yes (US)	Yes			Yes	Yes
Finnish	No	Yes	No	Yes	No	Yes	Yes	Yes	Yes			No	No
French	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
German	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Hebrew	No	No	No	No	No	No	Yes (IL)	No	No			No	No
Hungarian	No	No	No	No	No	No	Yes	No	No			No	No
Italian	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Japanese	Yes	Yes	Yes (Katakana)	Yes	No	Yes	Yes	Yes	Yes*			No	Yes
Korean	No	Yes	No	Yes	No	Yes	Yes	Yes	Yes*			No	Yes
Malay	No	No	No	No	No	No	Yes	No	No			No	No
Chinese Mandarin	No	No	No	No	No	No	Yes and also Mandarin (Taiwan)	No	Yes and also in Taiwan*			No	No
Norwegian	No	Yes	No	Yes	No	Yes	Yes	Yes	Yes			No	No
Polish	No	Yes	Yes	No	No	Yes	Yes	Yes	Yes			No	No
Portuguese	No	Yes (Brazilian)	Yes (Brazilian)	Yes and also in Portuguese(Brazilian)	No	Yes	Yes (Brazilian)	Yes (Brazilian)	Yes (Brazilian)			Yes (Brazilian)	Yes (Brazilian)
Russian	No	Yes	No	Yes	No	Yes	Yes	Yes	Yes			No	Yes
Simplified Chinese	No	Yes	No	Yes	No	Yes	No	Yes	No			No	Yes
Spanish	Yes (CO, ES, MX)	Yes	Yes	Yes	No	Yes	Yes (CO, ES, MX, US)	Yes	Yes			Yes	Yes
Swedish	No	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Thai	No	No	No	No	No	No	Yes	No	No			No	No
Traditional Chinese	No	Yes	No	Yes	No	Yes	No	Yes	No			No	Yes
Turkish	No	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			No	No

Note: * Not supported for Customer-side Chat Transcript PDF output.

Remote Expert Mobile (top)

For more information on Cisco Remote Expert Mobile, see the Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile.

Apple iOS Device Support for REM (top)

Apple iOS 7 and iOS 8 Devices	Models
iPad	iPad Air, iPad Air 2, iPad 2, iPad 3^rd Generation, iPad 4^th Generation
iPad Mini	iPad Mini, iPad Mini with Retina Display, iPad Mini 3
iPhone	iPhone 4S, iPhone 5, iPhone 5C, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 7 Plus
iPod Touch	iPod Touch 5^th Generation

Android Device Support for REM (top)

Android Vendors	Models
Samsung	Galaxy S4, S4 Mini, S5, S5 Mini, S6 Galaxy Note III (or newer) Galaxy Tab S, Tab 4 (8.4" and 10.1")
Google	Nexus 5, 6, 7, 9, and 10
LG	G2, Optimus G3
Motorola	Moto G
HTC	One M7, M8, One Max
HP	Slate 7, 8, and 10

Additional Notes:

Devices must be running Android version 4.1.2 or later (Jellybean, KitKat, Lollipop, Marshmallow, Nougat).
Not all devices have been tested, but the above are known to work.

Jabber System Requirements for REM Agents (top)

System Requirement	Jabber for Windows and Finesse Agent Desktop	Jabber for Mac and Finesse Agent Desktop
Operating System	Microsoft Windows 7 SP1 or later: 32 and 64 bit Microsoft Windows 8.x: 32 and 64 bit Windows 10: 32-bit and 64-bit	Apple OS X Mountain Lion 10.8.1 or later Apple OS X Mavericks 10.9 or later Apple OS X Yosemite 10.10 or later
Installed RAM	4 GB	4GB
Free physical memory	2 GB	2 GB
Free disk space	1 GB	1 GB
CPU speed and type	4th Generation Intel Core i3 or later	1.6-GHz dual-core Intel Core i5 or later on the following hardware: Mac Pro MacBook Pro (including Retina Display models) MacBook MacBook Air iMac Mac mini
GPU	DirectX 11 on Microsoft Windows 7	N/A
I/O ports	USB 2.0 for USB camera and audio devices	USB 2.0 for USB camera and audio devices
Screen resolution	For Finesse clients, the minimum supported screen resolution is 1024x768.	For Finesse clients, the minimum supported screen resolution is 1024x768.

Browser Support for REM Cus

ers (top)

Browser	Supported Version	Verified Against	Plug-in Required	Platform / Operating System
Google Chrome	33+	47	No	Windows OSX Linux Chromebook
Mozilla Firefox	28+	40-43	No	Windows OSX Linux
Microsoft Internet Explorer	11	11	Yes	Windows
Apple Safari	8+	8.3	Yes	OSX
Microsoft Edge	12+	12	No	Windows 10 Co-browsing only—no Voice & Video
Opera	28+	N/A	No	Windows OSX Linux

Note: Mobile browsers are not supported.

Unified CCX Software Compatibility Matrix for 10.6(1)SU3

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