Unified CCX Software Compatibility Matrix for 10.0(1)SU1

Available Languages

Updated:July 18, 2017

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Unified CCX Software Compatibility Matrix for 10.0(1) SU1

Contents

Unified CCX and IP IVR(top)

Unified CCX and Unified IP IVR

 Supported Unified UCCX and Unified IP IVR Upgrade Paths1
 CAD/CSD Coresident Unified Intelligence Center
 Coresident Finesse
 APIs
  • 10.0.1.11001-37
  • UCOS Platform Version - 9.1.2.11006-1
  • 8.0.(2)SU4
  • 8.5.(1)SU4
  • 9.0(2)SU1
  • 9.0(2)SU2
  • 10.0(1)
  • 10.0.1.390
  • 10.0(1)
  • 10.0(1)

CTI API

  • 13
  • 14
  • 15

For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at developer.cisco.com/web/uccxapi/home.

1. Upgrades are supported from the Engineering Specials of all the mentioned Unified CCX versions.

Solution Products and Components(top)

Cisco Unified Communications Manager and Business Edition 60001 and 70001 Gateways for Outbound Agent and IVR2
 Cisco MediaSense
 Cisco Unified Presence Server (CUPS)
 Cisco SocialMiner
 Cisco Prime Collaboration

9.x

10.x

Prime Deployment

Prime Assurance3
  • 9.1(2)
  • 9.1(2)SU1
  • 9.1(2)SU2
  • 9.1(2)SU2a
  • 9.1(2)SU3
  • 9.1(2)SU4
  • 10.0(1)
  • 10.5(1)
  • 10.5(2)
  • 10.5(2)SU1

Router  Series

  • 28XX
  • 29XX
  • 38XX
  • 39XX

Cisco IOS

  • 15.1(4)M



  • 10.0(1)
  • 9.1(1)
  • 10.0(1)
  • 10.0(1)
  • 10.0.1.10000-14
  • 9.0

1. All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.
2. All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX.
3. IVR Outbound is supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see http://www.cisco.com/en/US/tech/tk652/tk701/tech_tech_notes_list.html.
4. Advanced license is required.

Workforce Optimization Compatibility (top)

Unified CCX

Cisco Unified Communications Manager
 Compliance Recording/Quality Management/Advanced Quality Management1,2
 Workforce Management (WFM)3
  • 10.0(1)
  • 10.0(1)
  • 10.5(1)
  • 10.0(1)
  • 10.5(1)
  • 11.0(1)
  • 11.5(1)
  • 10.0(1)
  • 10.5(1)
  • 11.0(1)
  • 11.5(1)

1. Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications.
    a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.
    b. Desktop-based monitoring and recording is not supported in WoW64 mode.
2. Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.
3. All associated Service Updates are supported with compatible versions of WFM.

Hardware(top)

Third-Party Software(top)

ASR and TTS(top)

MRCP
 VXML
 Speech Servers
IBM WebSphere Voice Server
 Nuance 8.51, 2
 Nuance 9.01, 2
 Scansoft/Nuance1
  • 1.0
  • 2.0
  • MRCP Server 1.0
  • ASR – WebSphere Voice Server 5.1.3
  • TTS – CTTS 5.1.3
  •   WVS Language Support 5.1.3
  • MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12
  • Speech Recognition 8.5, SP050513 or 8.5, SP050930
  • Vocalizer 4.0.4 or 4.0.5 or 4.0.6
  • Speech Server 5.1.5

     Recognizer 9.0.16
     Vocalizer 5.0.4

  • Speech Server 5.0.10

     Recognizer 9.0.16
     RealSpeak 4.5.0

  • Speech Server 5.1.9

     Recognizer 9.0.19
     Vocalizer 5.0.7
     Nuance License Manager

     11.4.0d_2010111522

  • SpeechWorks Media Server 3.1.6 or 3.1.9
  • Open Speech Recognition Server 3.0.4 or 3.0.9
  • RealSpeak 4.0.6 or 4.0.10

1. Latest version of the ASR-TTS packages recommended by Nuance can be used. See http://network.nuance.com/portal/server.pt. Using the latest Nuance packages will not impact the integration functionality between Unified CCX and Nuance until there is any major change by Nuance in the underlying design. However, customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
2. Nuance Version 9.0 and later should use OSR 3.1.x as the Grammar Variant. Nuance 8.5 and older versions will continue using "Nuance" as the Grammar Variant.

Enterprise Database(top)

Oracle 10g R2, Oracle 10g XE
Oracle 11g R2
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2005
MS SQL Server 2008
MS SQL Server 2012

Note: Unified CCX connection to external databases has been qualified only for non encrypted connections and hence is not supported with encryption.

Microsoft Exchange Server(top)

Microsoft Exchange Server 2007 - Enterprise Edition
Microsoft Exchange Server 2010 - Enterprise Edition

 

Wallboard1(top)

Spectrum 3.1.2
INOVA (light link) 5.7

1. Unified CCX does not qualify external wallboards from the 10.5(x) release onward.

Supported Browsers (top)

Internet Explorer 92,3, 102,3, and 112,3
Firefox 24, 25 and later versions1

1. Coresident Unified Intelligence Center 10.0(1) is qualified until Firefox 24.
2. Cisco Unified Intelligence Center (Live Data Gadgets) supports the use of native mode for Internet Explorer versions 9, 10, and 11.
3. Cisco Unified Intelligence Center supports the use of compatibility mode for Internet Explorer versions 9, 10, and 11.
4. Cisco Agent Desktop Email supports the use of Internet Explorer version 9 and Java version 1.7 Update 51.

Note

  • To access Unified CCX Application Administration web application, disable the pop-up blocker.
  • Do not enable compatibility mode for Internet Explorer.

Exceptions

  • CAD-BE and Web chat support Internet Explorer 8.

Client Operating System(top)


 Windows XP Professional
 Windows 7 32-bit
 Windows 7 64-bit with WoW64
 Red Hat Enterprise Linux v6
 Mac OS X
 Android 4.1
 AppleiOS with Safari browser
Enterprise
 Professional
 Ultimate
 Enterprise
 Professional
 Ultimate
CAD, CAD-BE, CDA, CSD
 Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
Editor Yes
  • SP2
  • SP3
 No
No
Yes
Yes
Yes
Yes
No
No
No
No
Finesse
 Yes
  • SP2
  • SP3
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
  • 10.6
  • 10.7
  • 10.8
No
No
Mobility Devices Support for Mobile Skill Manager
 No
No
No
No
No
No
No
No
No
Yes
  • 4.1
 Yes
  • 5.x
  • 6.x

 

Desktop Virtualization(top)

CAD, CAD-BE, CDA, CSD
 Finesse
Citrix Xen 6.5
 VMware View 4.6, 5.x
Microsoft Terminal Services win28r2
 Citrix Xen 4.x, 5.0, 5.5, 6.0, 6.5, 7.0
  • The Cisco Unified Intelligence Center and Cisco Unified Contact Center Express Administration are not supported on virtual desktops.

Endpoint Devices(top)

SCCP Phones(top)

Cisco Unified IP Phones for Cisco Agent Desktop
 Cisco Unified IP Phones for Cisco IP Phone Agent
 Cisco Unified IP Phones for Desktop / Endpoint Monitoring
 Cisco Unified IP Phones for Cisco Finesse9
Cisco IP Communicator1 Cisco IP Communicator1 Cisco IP Communicator1,6, 7
 Cisco IP Communicator1
Cisco IP Phone 6911  
 Cisco IP Phone 69212
 Cisco IP Phone 6911
 Cisco IP Phone 69212
Cisco IP Phone 69212
 Cisco IP Phone 69412
 Cisco IP Phone 69212, 8
 Cisco IP Phone 69412
Cisco IP Phone 69412
 Cisco IP Phone 69453
 Cisco IP Phone 69453
 Cisco IP Phone 7911G
Cisco IP Phone 69453
 Cisco IP Phone 69612
 Cisco IP Phone 7911G8
 Cisco IP Phone 7941G
Cisco IP Phone 69612
 Cisco IP Phone 7911G
 Cisco IP Phone 7931G4
 Cisco IP Phone 7942G
Cisco IP Phone 7911G
 Cisco IP Phone 7925G
 Cisco IP Phone 7940G
 Cisco IP Phone 7945G
Cisco IP Phone 7921G Cisco IP Phone 7931G4
 Cisco IP Phone 7941G-GE Cisco IP Phone 7961G
Cisco IP Phone 7925G
Cisco IP Phone 7940G Cisco IP Phone 7942G8
 Cisco IP Phone 7962G
Cisco IP Phone 7931G4
 Cisco IP Phone 7941G
 Cisco IP Phone 7945G8
 Cisco IP Phone 7965G
Cisco IP Phone 7940G
Cisco IP Phone 7941G-GE
 Cisco IP Phone 7960G
 Cisco IP Phone 894110
Cisco IP Phone 7941G
Cisco IP Phone 7942G
 Cisco IP Phone 7961G8
 Cisco IP Phone 894510
Cisco IP Phone 7941G-GE
 Cisco IP Phone 7945G
 Cisco IP Phone 7961G-GE
Cisco IP Phone 7942G
 Cisco IP Phone 7960G
 Cisco IP Phone 7962G8
Cisco IP Phone 7945G
 Cisco IP Phone 7961G
 Cisco IP Phone 7965G8
Cisco IP Phone 7960G
Cisco IP Phone 7961G-GE
 Cisco IP Phone 7970G
Cisco IP Phone 7961G
Cisco IP Phone 7962G
 Cisco IP Phone 7971G-GE
Cisco IP Phone 7961G-GE
 Cisco IP Phone 7965G
 Cisco IP Phone 7975G
Cisco IP Phone 7962G
 Cisco IP Phone 7970G
 Cisco IP Phone 89418
Cisco IP Phone 7965G Cisco IP Phone 7971G-GE
 Cisco IP Phone 89458
Cisco IP Phone 7970G Cisco IP Phone 7975G

Cisco IP Phone 7971G-GE Cisco IP Phone 89415

Cisco IP Phone 7975G Cisco IP Phone 89455

Cisco IP Phone 7985G


Cisco IP Phone 8941


Cisco IP Phone 8945


1. For supported Cisco IP Communicator (SCCP) versions, see Cisco Unified Communications Manager Software Compatibility Matrix, available here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html.
2. Supported on Phone Firmware Version 8.5.2 and later versions.
3. Supported from phone load 9.2.1 and later versions.
4. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
5. Due to the defects CSCts68408 and CSCts68415 the IPPA functionality is supported only from phone load 9.1.2ES1 and later versions.
6. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
7. CAD-based recording or monitoring, and IP phone-based recording will not work at the same time with Cisco IP Communicator.
8. Cisco Unified IP Phones that support the Built-in-Bridge (BiB). These phones are used for Cisco Unified Communications Manager based recording and monitoring.
9. All Cisco Finesse phones support BiB.
10. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.

SIP Phones(top)

Cisco Unified IP Phones for Cisco Agent Desktop
 Cisco Unified IP Phones for Cisco IP Phone Agent
 Cisco Unified IP Phones for Desktop / Endpoint Monitoring
 Cisco Unified IP Phones for Cisco Finesse6
Cisco IP Phone 69213
 Cisco IP Phone 69213
 Cisco IP Phone 69451
 Cisco IP Phone 6961
Cisco IP Phone 69451
 Cisco IP Phone 6941
 Cisco IP Phone 69615
 Cisco IP Phone 7821
Cisco IP Phone 7821
 Cisco IP Phone 69451
 Cisco IP Phone 78215
 Cisco IP Phone 7841
Cisco IP Phone 7841
 Cisco IP Phone 7821
 Cisco IP Phone 78415
 Cisco IP Phone 7861
Cisco IP Phone 7861
 Cisco IP Phone 7841
 Cisco IP Phone 78615
 Cisco IP Phone 7911G
Cisco IP Phone 7911G
 Cisco IP Phone 7861
 Cisco IP Phone 7911G5
 Cisco IP Phone 7941G
Cisco IP Phone 7931G2 Cisco IP Phone 7911G Cisco IP Phone 7931G2
 Cisco IP Phone 7942G
Cisco IP Phone 7941G
 Cisco IP Phone 7931G2
 Cisco IP Phone 7941G5
 Cisco IP Phone 7945G
Cisco IP Phone 7941G-GE
 Cisco IP Phone 7941G
 Cisco IP Phone 7941G-GE
 Cisco IP Phone 7961G
Cisco IP Phone 7942G
 Cisco IP Phone 7941G-GE
 Cisco IP Phone 7942G5
 Cisco IP Phone 7962G
Cisco IP Phone 7945G Cisco IP Phone 7942G Cisco IP Phone 7945G5
 Cisco IP Phone 7965G
Cisco IP Phone 7961G
 Cisco IP Phone 7945G Cisco IP Phone 7961G5
 Cisco IP Phone 7975G
Cisco IP Phone 7961G-GE
 Cisco IP Phone 7961G Cisco IP Phone 7961G-GE
 Cisco IP Phone 89617
Cisco IP Phone 7962G
 Cisco IP Phone 7961G-GE Cisco IP Phone 7962G5
 Cisco IP Phone 99517
Cisco IP Phone 7965G
 Cisco IP Phone 7962G Cisco IP Phone 7965G5
 Cisco IP Phone 99717
Cisco IP Phone 7970G
 Cisco IP Phone 7965G Cisco IP Phone 7970G
 Cisco Jabber for Windows - Version 9.65
Cisco IP Phone 7971G-GE
 Cisco IP Phone 7970G Cisco IP Phone 7971G-GE
 Cisco IP Phone DX650
Cisco IP Phone 7975G
 Cisco IP Phone 7971G-GE Cisco IP Phone 7975G5
Cisco IP Phone 8961
 Cisco IP Phone 7975G Cisco IP Phone 89615
Cisco IP Phone 9951
 Cisco IP Phone 8941 Cisco IP Phone 99515
Cisco IP Phone 9971 Cisco IP Phone 8945 Cisco IP Phone 99715
Cisco Jabber for Windows - Version 9.2.4, 9.64 Cisco IP Phone 8961 Cisco Jabber for Windows - Version 9.2.4, 9.64
Cisco IP Phone DX650 Cisco IP Phone 9951 Cisco IP Phone DX650

Cisco IP Phone 9971

1. Supported from phone load 9.2.1 and later versions.
2. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
3. Supported on Phone Firmware Version 9.3.1 and later versions.
4. Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.
5. Cisco Unified IP Phones that support the Built-in-Bridge (BiB). These phones are used for Cisco Unified Communications Manager based recording and monitoring.
6. All Cisco Finesse phones support BiB.
7. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.

Note: The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store. Cisco does not provide support for Cisco Mobile Supervisor deployments.

Telepresence Software(top)

EX 60 Cisco TelePresence System 6.0.0 1
EX 90 Cisco TelePresence System 6.0.0 1

1. Deployment of Cisco TelePresence EX series endpoints with Unified CCX requires the engagement of the Cisco Remote Expert Team.

For information on supported Cisco Unified Communications Manager releases, see Compatibility Information for Cisco TelePresence System, available here: http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html.

System(top)

Cisco VPN Client for Desktop Clients
Internal Unified CCX Database (IDS)
Security/Antivirus Software
Serviceability
Network Management
 Real Time Monitoring Tool (RTMT) Plugin
Cisco AnyConnect 3 and later
 Informix IDS 11.50.UC9X7
 SELinux is installed and configured by Unified CCX 10.0(1) installer
 Cisco Unified Operations Manager 9.0
 9.1(2)

 

Java Versions(top)

CAD, CAD-BE, CDA, CSD
 Server
JRE 1.7.0_51 and later versions
 Sun JRE 1.6.0_45
  • Custom Classes/SDK
  • Real-Time Reporting

 

Supported Languages(top)


 ASR Grammar for workflow steps
 CAD/CSD Supported Languages
 Cisco IP Phone Agent Supported Languages
 Unified Intelligence Center
 Finesse
 IVR Prompts
 TTS
 VXML Grammar
Arabic
 No
No No No No Yes Dependent on software provided by  the TTS vendor Dependent on software provided by the MRCP vendor
Canadian French Yes
Yes Yes Yes No Yes
Cantonese
 No No No No No No
Cantonese
HongKong 		No No No No No Yes
Chinese
 No
No No
 No No 
 No
Czech
 No
No No
 No No 
 Yes
Danish
 No
Yes Yes Yes No 
 Yes
Dutch
 No
Yes Yes Yes No 
 Yes
English
Yes

(GB, US)

Yes Yes Yes
(GB, US)
 No 
 Yes
(AU, CA, GB, US)
Finnish
 No
Yes No
 Yes No 
 Yes
French
 Yes
Yes Yes Yes No 
 Yes
German
 Yes
Yes Yes Yes No 
 Yes
Hebrew
 No
No No
 No No 
 Yes (IL)
Hungarian
 No
No No
 No No 
 Yes
Italian
 Yes
Yes Yes Yes No 
 Yes
Japanese
 Yes
Yes Yes (Katakana) Yes No 
 Yes
Korean
 No
Yes No
 Yes No 
 Yes
Malay
 No
No No
 No No 
 Yes
Chinese
Mandarin
 No
No No
 No No 
 Yes and also Mandarin (Taiwan)
Norwegian
 No
Yes No
 Yes No 
 Yes
Polish
 No
Yes Yes No No 
 Yes
Portuguese
 No
Yes (Brazilian) Yes (Brazilian) Yes and also in Portuguese(Brazilian) No
Yes (Brazilian)
Russian
 No
Yes No Yes No 
 Yes
Simplified Chinese No
Yes No Yes No  No
Spanish
 Yes

(CO, ES, MX)

Yes Yes Yes No
Yes
(CO, ES, MX, US)
Swedish
 No
Yes Yes Yes No
Yes
Thai
 No
No No No No 
 Yes
Traditional Chinese No
Yes No Yes No  No
Turkish
 No
Yes Yes Yes  No  
 Yes


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