The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
A - B - C - D - M - O - P - R - S - T
Index
A
Abandoned Call Detail Activity Reportoverview 1query design 1Aborted and Rejected Call Detail Reportfilter parameter 1filter parameters 1overview 1query design 1ACDdefinition 1Agent Call Summary Reportoverview 1query design 1Agent Detail Reportfilter parameters 1overview 1query design 1Agent Login Logout Activity Reportfilter parameters 1overview 1query design 1Agent Not Ready Reason Code Summary Reportfilter parameter 1overview 1query design 1Agent Outbound CCDR Reportfilter parameter 1overview 1query design 1Agent State Summary Report (by Agent)filter parameters 1overview 1query design 1Agent State Summary Report (by Interval)filter parameters 1overview 1query design 1Agent Summary Reportfilter parameters 1overview 1query design 1Agent Wrap-Up Data Detail Reportfilter parameters 1overview 1query design 1Agent Wrap-up Data Summary Reportfilter parameter 1overview 1query design 1Application Performance Analysis Reportoverview 1query design 1Application Summary Reportfilter parameter 1overview 1query design 1ASDdefinition 1B
basic reportsAbandoned Call Detail Activity Report 1Aborted and Rejected Call Detail Report 1Agent Call Summary Report 1Agent Detail Report 1Agent Login Logout Activity Report 1Agent Not Ready Reason Code Summary Report 1Agent Outbound CCDR Report 1Agent State Summary Report (by Agent) 1Agent State Summary Report (by Interval) 1Agent Summary Report 1Agent Wrap-Up Data Detail Report 1Agent Wrap-up Data Summary Report 1Application Performance Analysis Report 1Application Summary Report 1Call Custom Variables Report 1Called Number Summary Activity Report 1Chat Agent Detail Report 1Chat Agent Summary Report 1Chat Contact Service Queue Activity Report 1Chat CSQ Agent Summary Report 1Chat Traffic Analysis Report 1Common Skill Contact Service Queue Activity Report (by Interval) 1Contact Service Queue Activity Report 1Contact Service Queue Activity Report (by CSQ) 1Contact Service Queue Activity Report (by Interval) 1Contact Service Queue Call Distribution Summary Report 1Contact Service Queue Priority Summary Report 1Contact Service Queue Service Level Priority Summary Report 1CSQ-Agent Summary Report 1Detailed Call by Call CCDR Report 1Detailed Call, CSQ, Agent Report 1Outbound Agent Detail Performance Report 1Outbound Campaign Summary Report 1Priority Summary Activity Report 1Traffic Analysis Report 1C
Call Custom Variables Reportfilter parameters 1overview 1query design 1Called Number Summary Activity Reportoverview 1query design 1CCDdefinition 1Chat Agent Detail Reportoverview 1Chat Agent Summary Reportoverview 1query design 1Chat Contact Service Queue Activity Reportfilter parameter 1overview 1Chat CSQ Agent Summary Reportfilter parameters 1overview 1query design 1Chat Traffic Analysis Reportoverview 1query design 1Common Skill Contact Service Queue Activity Report (by Interval)filter parameters 1overview 1query design 1Contact Service Queue Activity Reportfilter parameter 1overview 1query design 1Contact Service Queue Activity Report (by CSQ)filter parameters 1overview 1query design 1Contact Service Queue Activity Report (by Interval)filter parameters 1overview 1query design 1Contact Service Queue Call Distribution Summary Reportfilter parameters 1overview 1query design 1Contact Service Queue Priority Summary Reportfilter parameter 1overview 1query design 1Contact Service Queue Service Level Priority Summary Reportoverview 1CQDdescription 1CRDdefinition 1CSQ-Agent Summary Reportoverview 1CSQUdefinition 1D
database tables 1Detailed CallCSQ, Agent Report 1filter parameters 1overview 1query design 1Detailed Call by Call CCDR Reportfilter parameter 1overview 1query design 1M
MRDdefinition 1O
Outbound Agent Detail Performance Reportfilter parameter 1overview 1query design 1Outbound Campaign Summary Reportfilter parameter 1overview 1query design 1P
Priority Summary Activity Reportfilter parameter 1overview 1query design 1R
RGdefinition 1RMDdefinition 1RSMdefinition 1S
SGdefinition 1T
Traffic Analysis Reportoverview 1query design 1