Email notifications
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Port 25
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—
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—
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Outward, from SocialMiner to the configured email server.
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SocialMiner communicates with the configured email server
(that can be in the corporate intranet or on the internet) to send email
notifications.
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HTTP
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Port 80
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—
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—
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Bidirectional
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Used for unsecure (HTTP) traffic:
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From the SocialMiner user interface (browser) or APIs to
the SocialMiner server.
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From the internet or corporate website to the SocialMiner
server. SocialMiner receives incoming chat and callback requests from the
internet or corporate website over HTTP.
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HTTPS
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Port 443
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—
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—
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Bidirectional
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Used for secure (HTTPS) traffic:
-
From the SocialMiner user interface (browser) or APIs to
the SocialMiner server.
-
From the internet or corporate website to the SocialMiner
server. SocialMiner receives incoming chat and callback requests from the
internet or corporate website over HTTPS.
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Email notifications SSL/TLS
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Port 465 (configurable)
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—
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—
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Outward, from SocialMiner to the configured email server.
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SocialMiner communicates with the configured email server
(that can be in the corporate intranet or on the internet) to send email
notifications.
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Email (SMTP)
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Port 587 (configurable in Unified CCX Administration)
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—
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—
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Outward, from SocialMiner to the Exchange Server.
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Used by the Email Reply API to send email.
The Email Reply API uses SMTP to send a response to a customer
email message.
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Email (secure IMAP/IMAPS)
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Port 993 (configurable in Unified CCX Administration)
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—
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—
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Outward, from SocialMiner to the Exchange Server.
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Used by email feeds to retrieve email.
IMAPS allows email feeds to fetch email from the Exchange
Servers and allows the Email Reply API to retrieve email and save draft email
messages.
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SocialMiner Chat Gateway webhook interface (HTTPS)
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Port 10443
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—
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—
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Unidirectional, Inward from Internet to Cisco SocialMiner server.
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This TCP port is enabled for public access to the SocialMiner Chat Gateway webhook interface.
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Reporting
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Port 1526
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—
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—
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Inward, from CUIC to the SocialMiner server.
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CUIC communicates with SocialMiner to gather reporting
information.
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XMPP (IM) notifications using an external XMPP server
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Port 5222 (configurable)
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—
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—
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Bidirectional
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SocialMiner communicates with the configured XMPP
Notifications server (that can be in the corporate intranet or on the internet)
to send XMPP (IM) notifications.
Outward, from SocialMiner to the configured XMPP Notifications server.
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Notification Service (XMPP eventing over TCP sockets)
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Port 5222
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—
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—
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Bidirectional
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SocialMiner listens for incoming TCP socket connections to
register and send XMPP events. Unified CCX uses this port to receive social
contact events.
Inward, from CCX to the SocialMiner server.
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Eventing and chat (BOSH)
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Port 7071
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—
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—
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Bidirectional
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The unsecure BOSH connection supports eventing and chat
communication between the SocialMiner user interface and the SocialMiner
server.
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Eventing and chat (secure BOSH)
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Port 7443 is used for secure BOSH connections to the XMPP
eventing server.
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—
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—
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Bidirectional
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The secure BOSH connection supports eventing and chat
communication between the SocialMiner user interface and the SocialMiner
server.
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