Introduction to the Unified CCX Solution Reference Designs
This chapter discusses the reference designs that are available for Unified CCX. Use the Cisco Collaboration Sizing Tool to help you determine the number and types of servers required for any supported deployment model and call processing requirements. Before using that tool, it is necessary to have an understanding of what deployment model you desire.
Cisco Unified Intelligence Center and Cisco Finesse are deployed on the same Virtual Machine (VM) with Unified CCX and support all the Unified CCX reference designs.
The following table depicts the reference designs that are supported in Unified CCX. These models have no bearing on which specific server model is used. The Cisco Collaboration Sizing Tool identifies the minimum server model required. This chapter provides general rules for design and considerations and limitations for each of these reference designs. This information allows a Unified CCX system planner or designer to understand what other similar reference designs are supported. This also helps to understand how to determine the best solution for a given set of requirements.
Unified CCX Reference Design |
Unified CCX Components on Server 1 |
Unified CCX Components on Server 2 |
---|---|---|
Single-Server Non-High Availability Deployment Model—Unified Communication Manager Integration |
Engine, Database, Recording, Monitoring, Reporting, Desktop, Cisco Identity Service components |
— |
Two-Server High Availability Deployment Model—Unified Communication Manager Integration |
Engine, Database, Recording, Monitoring, Reporting, Desktop, Cisco Identity Service components |
Engine, Database, Recording, Monitoring, Reporting, Desktop, Cisco Identity Service components |
Note |
Unified CCX deployment model integrated with Unified CME is not supported in 9.0(1) and higher versions. |
The following figure depicts the deployment when integrating Unified CCX with Unified Communications Manager. In this deployment, optional Unified CCX components shown with an asterisk (*) can be added. These components are:
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Cisco Unified Work Force Management and Cisco Unified Advanced Quality Manager.
Note |
ASR and TTS can be added in Unified CCX integrated with Unified Communication Manager. ASR and TTS software is not provided by Cisco. This software must be purchased from other vendors. These vendors can provide design and server sizing requirements for their software. |