Agent CSQ Statistics Report
The Agent CSQ Statistics Report presents the current day's call queue statistics, since midnight, of the Contact Service Queues (CSQ) to which the agent is associated.
Charts
None
Fields
The report includes a table that displays the following information:
Field |
Description |
---|---|
Agent ID |
Login ID of the agent. |
CSQ Name |
Name of the CSQ. |
Calls Waiting |
Number of calls in queue for a CSQ. |
Longest Call in Queue |
Elapsed wait time of the oldest call in the queue. |
Filter Criteria
You can filter using the following parameter:
Filter parameter |
Result |
---|---|
Team Name |
Displays information for the CSQs that belong to the specified teams. |
Note |
Filter parameters are applicable only for CUIC based reports and not Finesse live data. |
Grouping Criteria
None