When you sign in
to the Finesse desktop, your state is set to Not Ready by default. You can then
set your state to Ready or choose from one of the configured Not Ready reason
If you are in
Ready state, you can set your state to Not Ready. While you are on a call, you
can select a state to be applied when the call is complete.
If wrap-up state is enabled for you, when a call ends, you transition
to Wrap-Up state. While in Wrap-Up state, you can complete any after call work.
To end Wrap-Up state, you must select your new state (Ready or Not Ready) from
the drop-down list or wait for the preconfigured timer to expire.