Documentation Guide

This documentation guide provides details of all the documents for this release of Cisco Virtualized Voice Browser and contains links to the documents.

For the latest version of all Cisco Virtualized Voice Browser documents, see https://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/tsd-products-support-series-home.html.

Document Changes

The following tables identify the documents that changed for this release.

New Documents in This Release

There are no new documents in this release.

New Solution Documents in This Release

There are no new solution documents in this release.

Documents Updated in This Release

This table lists the documents that are updated in this release.

Document

Notes

Cisco Virtualized Voice Browser Administration and Configuration Guide

This document includes updates for the following features:
  • Cipher and keysize update

See the document’s Change History for more details.

Migration Guide for Cisco Virtualized Voice Browser

This document includes updates for the following features:
  • VXML compliance for 2.0/2.1

See the document’s Change History for more details.

Other Documentation Sources

This table lists the documentation wikis that are updated in this release.

Document

Notes

Unified CCE Solution Compatibility Matrix

Replaces the Compatibility Matrix Wiki.

Updated to meet Unified CCE Solution Release 12.0(1) requirements.

To view the tool, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html.

Virtualization for Cisco Virtualized Voice Browser

Updated to meet Cisco VVB 12.0(1) requirements.

To view the page, see: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-virtualized-voice-browser.html.

Documents Retired in This Release

There are no retired documents in this release.

Plan

Solution Design Guide for Cisco Unified Contact Center Enterprise

The Solution Design Guide for Cisco Unified Contact Center Enterprise presents a solution-level perspective on designing your contact center enterprise solution. With a main focus on the Unified Contact Center Enterprise Reference Designs, this guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products.

To view the latest Solution Design Guide for Cisco Unified Contact Center Enterprise, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-implementation-design-guides-list.html.

Solution Release Notes for Unified Contact Center Enterprise

This document describes the system requirements, new features, changed information, documentation updates, and open caveats for Cisco VVB. Users should read the latest release notes before initially installing or upgrading their Cisco VVB system.

To view the latest Solution Release Notes for Unified Contact Center Enterprise, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-release-notes-list.html.

Configuration Guide for Cisco Customer Voice Portal

This document describes how to configure, run, and administer Cisco VVB. Cisco VVB configuration content is part of Unified CVP Configuration Guide.

To view the latest Configuration Guide for Cisco Unified Customer Voice Portal, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-and-configuration-guides-list.html.

Open Source Used In Cisco VVB

This document lists the licenses and notices for open source software used in this product.

To view the latest Cisco VVB Open Source Guide, see: https://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-licensing-information-listing.html.

Install and Upgrade

Installation and Upgrade Guide for Cisco VVB

This document explains how to install and upgrade Cisco VVB. It is prepared for partners and service providers who will be deploying Cisco VVB, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

To view the latest Installation and Upgrade Guide for Cisco VVB, see: https://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-installation-guides-list.html.

Compatibility with Unified Contact Center Enterprise

This document provides platform hardware specifications and compatible third-party software version requirements for Cisco VVB.

To view the latest Hardware and System Software Specification for Cisco VVB, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html.

Solution Port Utilization Guide for Cisco Unified Contact Center

This document describes the ports used in Cisco VVB.

To view the latest Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1), see: https://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-installation-and-configuration-guides-list.html.

Virtualization for Cisco VVB

For Cisco VVB virtualization requirements, guidelines, and procedures, see: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-virtualized-voice-browser.html.

Migration Guide for Cisco VVB

This document outlays the guidelines for migrating Cisco IOS Based Voice Browser to Cisco Virtualized Voice Browser (Cisco VVB) in a Contact Center deployment. Review all the installation instructions carefully before you install Cisco VVB.

To view the latest Migrating Cisco-IOS-VB to Cisco-VVB, see: https://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-installation-guides-list.html.

Cisco Security Advisories

Addressing security issues in Cisco products is the responsibility of the Cisco Product Security Incident Response Team (PSIRT). The Cisco PSIRT is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that relates to Cisco products and networks.

For information on existing security issues, see Cisco Security Advisories, Responses, and Alerts at https://tools.cisco.com/security/center/publicationListing.x.