Release Notes

Use these release notes with the following Cisco IP Phone 8800 Series Multiplatform Phones running SIP firmware release 11.1(1)SR2.

  • Cisco IP Phone 8811, 8841, 8851, and 8861 Multiplatform Phones

  • Cisco IP Phone 8845 and 8865 Multiplatform Phones

The following table describes the individual phone requirements.

Phone

Support Server

Cisco IP Phone 8800 Series Multiplatform Phones

BroadSoft BroadWorks 22.0

MetaSphere CFS version 9.4

Asterisk 11.0

Related Documentation

Use the following sections to obtain related information.

New and Changed Features

New Domain Support while Provisioning

When a phone connects to a network for the first time or after a factory reset, if there are no DHCP options setup, it contacts a device activation server for zero touch provisioning. Starting with this firmware release, phones will use activate.cisco.com instead of webapps.cisco.com for provisioning. Phones with older versions of the firmware will continue to use webapps.cisco.com. Cisco recommends that you allow both the domain names through your firewall.

Where to Find More Information

  • Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide

Upgrade the Firmware

Two firmware images are available for Cisco IP Phone 8800 Series Multiplatform Phones:

  • Firmware for Cisco IP Phone 8811, 8841, 8851, and 8861 Multiplatform Phones (Audio only)

  • Firmware for Cisco IP Phone 8845 and 8865 Multiplatform Phones (Video)

After the firmware upgrade completes, the phone reboots automatically.

Procedure


Step 1

Click the following URL:

Step 2

In the middle pane, select IP Phone 8800 Series With Multiplatform Firmware.

Step 3

Select your phone model in the right pane.

Step 4

On the next page that is displayed, select Multiplatform Firmware.

Step 5

On the next page that is displayed, in the All Releases > MPP v11 folder, select 11.1.1 MSR2-1.

Step 6

(Optional) Place your mouse pointer on the file name in the right pane, to see the file details and checksum values.

Step 7

Download the file:

  • For Cisco IP Phone 8811, 8841, 8851, and 8861 Multiplatform Phones: cp-88xx.11-1-1MSR2-1_REL.zip

  • For Cisco IP Phone 8845 and 8865 Multiplatform Phones: cp-8845_65.11-1-1MSR2-1_REL.zip

Step 8

Click Accept License Agreement.

Step 9

Unzip the files.

Step 10

Place the files in the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.

Step 11

You can upgrade the phone firmware using either of the following methods.

  • Upgrade the phone firmware from the phone administration web page:

    1. On the phone administration web page, go to Admin Login > Advanced > Voice > Provisioning tab, Firmware Upgrade section. In the Upgrade Rule field, enter the load file URL as described below.

      Load file URL format:

      <upgrade protocol>://<server ip address>[:<port>]>/<path>/<file name>.loads

      Example:

      https://10.73.10.223/firmware/sip88xx.11-1-1MSR2-1.loads
    2. Click Submit All Changes.

  • Upgrade the phone firmware directly from your web browser:

    In the address bar of your web browser, enter the phone upgrade URL as described below.

    Phone upgrade URL format:

    <phone protocol>://<phone ip address[:port]>/admin/upgrade?<load file URL>

    Load file URL format:

    <upgrade protocol>://<server ip address>[:<port>]>/<path>/<file name>.loads

    Example:

    https://10.74.10.225/admin/upgrade?https://10.73.10.223/firmware/
    sip88xx.11-1-1MSR2-1.loads
Note 

Specify the <file name>.loads file in the URL. The <file name>.zip file contains other files.


Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

Caller Identification and Other Phone Functions

Caller identification or other phone functions have not been verified with third-party applications for the visually or hearing impaired.

No Beep Sound Heard when the Mute Key is Pressed

When you press the Mute button during a call, you may not hear a beep sound. For anyone who is visually impaired, press the Mute button once to mute the phone and press the button twice to unmute the phone.

Phone Has a Firmware Build Earlier than 11.0.0

Sometimes, a phone taken out of the box has a firmware build earlier than 11.0.0. When this happens, you must upgrade the firmware on your phone to 11.0.0. Then you must update to 11.1.1 or later before you provision it.

Caveats

View Caveats

You can search for caveats using the Cisco Bug Search tool.

Known caveats (bugs) are graded according to severity level, and are either open or resolved.

Before you begin

To view the caveats, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.


Open Caveats

The following list contains the severity 1, 2, and 3 caveats that are open for the Cisco IP Phone 8800 Series Multiplatform Phones that use the firmware release 11.1(1)SR2.

This list reflects a snapshot of the caveats that were open at the time this report was compiled. The status of caveats may have changed since then. For an updated view of the open caveats, or to view details or history for specific caveats, access the Bug Search Toolkit as described in View Caveats. You must be a registered Cisco.com user to access this information.

  • CSCvg00958 Phone doesn't send 420 Bad Extension when receives INVITE with unsupported value.

  • CSCvg10304 Dual Mode and IP Pref is IPv4, Phone does not fall back to IPv4 address when IPv4 is up.

  • CSCvg59538 No record in reboot reason when the reboot is triggered by a VLAN change in IPv6-only mode.

  • CSCvg61134 Report delta has a speed dial parameter in the first time after factory reset.

  • CSCvg61600 Geolocation status messages show up in English words with other locale.

  • CSCvg63918 Phone still uses the old device after changing preferred audio device in ringback status.

  • CSCvg70042 Wrong LED when DUT is configured call park shared-line ext function with wrong IP as PROXY.

  • CSCvg73078 Call cannot be established on dialing out a speed dial when URI dialing and outbound proxy are set.

  • CSCvg75579 Resync failed while using Digest Authentication with valid long password and username.

  • CSCvg75733 The caller's ID shows "Anonymous" in a short time before picking up the call.

  • CSCvg77675 Select line key fails when barge fails.

  • CSCvg79273 The on-going call turn to single-pass after phone roamed to another AP by powering off current AP.

  • CSCvg83031 Call center queue states cannot show "full", when queue threshold is exceeded.

  • CSCvg84786 Provisioning Status shows incorrect while use no <flat-profile> in resync file.

  • CSCvg96811 Hoteling subscribe will not retry after server unreachable or response error.

  • CSCvg99367 Phone may reboot when changing to a non-exist language from web page.

  • CSCvh06863 PLK (blf+cp) will pick up the caller in ringback state.

  • CSCvh13270 Display is showing two calls during conference.

  • CSCvh13556 Parameter RTP Packet Size validation does not work.

  • CSCvh13736 Phone can't choose the language when just modifying the "d1".

  • CSCvh15538 Video path is not available on DUTA when DUTB exits the early conference before DUTC answers. [8845 and 8865 only]

  • CSCvh16152 MOS data is all zeroes in first second, phone should not send out this invalid data.

  • CSCvh16923 When making an AMR-WB call, coding mode cannot be changed for AMR-WB codec. [8845 and 8865 only]

  • CSCvh17018 The second busy line can't forward when active call forward busy by pressing *90 (star code).

  • CSCvh17328 Recent call xmpp status is not updated when change xmpp presence to offline.

  • CSCvh17346 Configuration, "Login Invisible" does not work when user login.

  • CSCvh19110 Save "display brightness" in LCD GUI will be wrong value after submitting it in web GUI.

  • CSCvh19488 Generate PRT will make phone reboot when "PRT Upload Rule" can't queried by DNS in HK locale.

  • CSCvh23468 RFC2833 DTMF digits failing with AMR-WB mode.

  • CSCvh29624 Phone does not preserve the existing call when on secondary SBC and failover to primary SBC.

  • CSCvh52720 Ignore group paging on active call cannot work.

  • CSCvh52884 Paging call can be answered when paging service disabled.

  • CSCvh65657 The headset items are not aligned with the other items on the headset info UI.

  • CSCvh66529 Phone reboots - Not handling multipart-mixed and multipart-related MIME type properly.

  • CSCvh71029 Change of Hold Reminder Timer by resync causes phone to reboot.

  • CSCvh71043 Phone reboots after received illegal value % for parameter.

  • CSCvh67243 Speaker LED will not light when picking up a call.

  • CSCvh72506 Phone doesn't use the last DNS cached record if TTL expires and no response from DNS server.

  • CSCvh73357 Video does not always present. [8845 and 8865 only]

  • CSCvh76496 Phone cannot get the correct content from HTTP 301 response.

  • CSCvh76520 Phone always reports download fail when receive 301 after reboot.

  • CSCvh76689 Phone cannot handle the content from HTTP 302 response.

  • CSCvh76791 Provisioning status is wrong when receiving 500/501/503 response.

  • CSCvh77161 Call center Disposition code sent to BS server mismatch the DispostionCode set.

  • CSCvh78587 Phone can't accept a long realm in 401 when upgrade.

  • CSCvh78730 Callee side has no video after pressing hold/resume with Asterisk call server. [8845 and 8865 only]

  • CSCvh78875 The first frame of video is black screen after hold/resume one call with Asterisk call server. [8845 and 8865 only]

  • CSCvh80117 Upgrade rule with macro conditional expression $SWVER does not equal distinguish phone model.

  • CSCvh80256 Call UI only has hold and End call softkey after video disabled. [8845 and 8865 only]

  • CSCvh86427 Phone reboots occasionally when switching the phone between power-adapter and POE. [8845 and 8865 only]

  • CSCvh87790 Dual-mode phone should try IPv4 to upload PRT if no IPv6 address defined.

Resolved Caveats

The following list contains the severity 1, 2, and 3 caveats that are resolved for the Cisco IP Phone 8800 Series Multiplatform Phones that use Firmware Release 11.1(1)SR2.

This list reflects a snapshot of the caveats that were resolved at the time this report was compiled. The status of caveats may have changed since then. For an updated view of the resolved caveats, or to view details or history for specific caveats, access the Bug Search Toolkit as described in View Caveats. You must be a registered Cisco.com user to access this information.

  • CSCvh16689 PRT failing to upload into server since reply code 204 handled as failure

  • CSCvh98841 7861 Key System scenarios STILL suffers serious issue (keys in stuck state, phone resets)

  • CSCvh73377 7861 Key System scenarios suffers serious delays with Broadworks call control

  • CSCvi47436 CP-8861-3PCC - Daylight Savings Time did not take effect after DST started

  • CSCvi60903 Search in NAB: wrong character(rectangle) displayed at the end of directory result

  • CSCvi20334 No Call Wait tone in secured call

  • CSCvi18914 88xx-3PCC: 8851 losing audio with BroadCloud

  • CSCvj84294 Can not open phone's web page with Chrome