Headset Management Overview
This chapter assumes that you have already deployed the Cisco Headset 500 Series to your users. For more information on headset deployment see Cisco Headset 500 Series Set Up.
In Cisco Unified Communications Manager (Unified CM) Administration, you can:
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Remotely configure headset settings such as wireless power range, audio bandwidth, and Bluetooth on/off.
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Define and control the headset firmware.
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Get a detailed inventory of all the headsets in your deployment.
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Diagnose and troubleshoot headsets with Remote PRT, headset metrics in Call Management Records (CMR), and alarms.