Use this chapter for information on how to monitor, analyze, and troubleshoot Cisco Headsets in Control Hub. This chapter assumes that you have already deployed the Cisco Headset 500 Series Cisco Headset 700 Series to your users. For more information on headset deployment, see Cisco Headset 500 Series Set Up.

In Control Hub, you can:

• View headset firmware on headsets connected to Webex.

• Get a detailed inventory of headsets connected to Webex, Cisco Webex Meetings, and Cisco Webex Desk Series devices.

• Define and control which firmware channel upgrades each headset.

• Remotely configure headset settings.

• See headset usage metrics on headsets connected to the Webex app.

You can track how often Cisco Headsets are used in your organization during meetings in the Webex App and Webex Meetings. Analytics for Cisco Headsets are supported for:

• Cisco Headset 560 Series

• Cisco Headset 730

Key Performance Indicators (KPIs)

The KPIs that are available for Headsets Analytics are:

• Total Headsets—The total number of Cisco Headsets that have connected to the Webex app and used at least once.

• Total Active Headsets—The total number of Cisco Headsets that were used once with the Webex app over the selected date range.

• Total Calls—The total number of calls and meetings joined in the Webex app with Cisco Headsets over the selected date range.

• Total Call Minutes—The total number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range.

• Average Call Minutes—The average number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range.

Daily Average Usage and Inventory Map

This map shows the overall geographic distribution of your Cisco Headset inventory. It also breaks down the average daily headset utilization over the selected time span. This visualization helps you glance quickly at which locations have the most headset inventory and usage.

Headset utilization is sorted into three categories:

• Unused headsets.

• Headset usage averages less than an hour per-day.

• Headset usage averages more than an hour per-day.

Daily Average Usage by Country

This chart shows the daily average headset use over the selected date range by country. You can use this information to help see headset engagement between different countries.

Headsets by Country

This chart shows the total distribution of your Cisco Headset inventory by country. The chart also breaks down your inventory by active and inactive headsets. You can compare this chart with the Daily Average Usage by Country chart to determine if low engagement in other countries is due to a lower headset inventory count or because of a higher number of inactive headsets.

Daily Average Usage by Model

This chart shows the daily average headset use over the selected date range by headset model. You can use this information to see if a certain model has more usage than the others to help with future headset purchases.

Headsets by Model

This chart breaks down your total Cisco Headset inventory by model. You can sort by total number of headsets and by percentage of headset inventory. The chart also breaks down your inventory by active and inactive headsets.

In-Call Usage

This chart shows how many hours headsets were used during calls. In-call usage refers to calls and meetings joined in the Webex app.

Headsets by Status

This chart shows the trend in headset status over time. You can use this information to see how often headsets are getting used in the Webex app compared to the total amount.

Usage by Endpoint

This chart breaks down the endpoints that users connected their headsets to. You can use this information to help with headset engagement on other endpoints.

Usage by Connection Type

This chart breaks down headset inventory by the type of connection. You can use this information to see if users in your organization prefer a certain connection type.