1

Light strip

Indicates an incoming call (flashing red) or a new voice message (steady red).

2

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, retrieves an incoming call and ends a call. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

3

Adjustable volume

Controls the handset and speakerphone volume (off hook) and the ringer volume (on hook).

4

Mute button

Toggles the microphone on or off.

5

Inline-amplifier support (handset)

Cisco Unified IP Phone handsets support third-party inline amplifiers that you attach to the handset and cord and that sit between the handset and the IP Phone.

Hearing aid compatible (HAC) handset

Cisco Unified IP Phone handsets support the following accessibility features, products and requirements:

• Hearing aids

• Magnetic coupling of the hearing aids

• Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA)

• Section 508 loudness requirements, which are achieved by using industry-standard inline handset amplifiers

Acoustic coupled TTY and TDD support (handset)

Cisco Unified IP Phones support the following TTY and TDD features:

• Acoustic or direct connect TTYs

• Real-time text transmission over phone lines

• Hearing and voice carryover phones (HCO/VCO)

• VoIP network operating at G.711

For information about setting up TTY, contact your administrator.

1

Phone screen

Shows information about your phone such as directory number, active call, and phone menu listing.

2

Light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

3

Back button, Navigation bar and Select/Feature button, and Application button

Located below the LCD, the Navigation bar and Select button are in the center of the cluster, with the Back button on the left and the Applications button on the right.

The Navigation bar allows you to scroll through menus and highlight items.

The Select button allows you to select a highlighted item.

When the phone is off hook, the Select button functions as the Feature button. You can access these features:

• Call Forward All—Allows you to forward a call

• Voicemail—Allows you to access voice messages

• Call Pickup—Allows you to answer a call that is ringing on a co-worker’s phone

• Group Call Pickup—Allows you to answer a call that is ringing in another call group

4

Large buttons to access Redial, Transfer, and Hold

Located above the keypad, three large buttons provide easy access to:

• Redial

• Transfer

• Hold

The Redial button is on the left, the Transfer button is in the center, and the Hold button on the right.

5

Standard 12-key layout

Cisco Unified IP Phone keypads provide standard 12-key layout, which enables users to use existing or familiar key positions and includes a nib on Key 5.

6

Large buttons to access Mute, Volume, and Speakerphone

This cluster of buttons is located below the keypad. The Volume rocker key is in the center, with the Mute button on the left and the Speakerphone button on the right.

Use the Mute button to turn the microphone on and off.

Use the Speakerphone button to turn the speakerphone on and off. Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

Use the Volume rocker key to increase or decrease the volume of the ringing or the sound through the handset or speakerphone. Press the right side of the key to increase the volume. Press the left side of the key to decrease the volume.

1

Navigation bar and Select button

The navigation bar allows you to scroll through menus and highlight items. The Select button allows you to select a highlighted item. When the phone is off hook, the Select button functions as the Feature button. You can access these features:

• Call Forward All—Allows you to forward a call

• Voicemail—Allows you to access voice messages

• Call Pickup—Allows you to answer a call that is ringing on a coworker’s phone

• Group Call Pickup—Allows you to answer a call that is ringing in another call group

2

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

3

Mute button

Toggles the microphone on or off.

Programmable Line Key (PLK)

You can use the line buttons to initiate, answer, or switch to a call on a particular line. A limited number of features, such as speed dial, extension mobility, privacy, Busy Lamp Field (BLF) speed dial, Do Not Disturb (DND), and Service URLs, get assigned to these buttons.

The PLK feature expands the features that can be assigned to the line buttons to include those that softkeys normally control; for example New Call, Call Back, End Call, and Forward All. When these features are configured on the line buttons, they are always visible, so you can have a “hard” New Call key.

You can access features easily that may be assigned to softkeys normally, which can be too small and difficult to use.

Standard on all Cisco IP Phones; configuration is required.

Your administrator assigns PLKs to your phone.

Audible Message Waiting Indicator (AMWI)

Cisco Unified IP Phones can send a line-specific stutter dial tone when a voice message is waiting on the phone. You hear it only when using the line with the waiting messages. When you go off hook (on the line for which a voice message has been left), the stutter dial tone is heard.

You can change the audible voice-message indicator setting by logging in to your phone support pages, and changing the audible message-indicator setting to On or Off.

Standard on all Cisco IP Phones.

Configuration is required:

• administrator

• phone support pages

Do Not Disturb (Alert and Reject)

Your administrator configures the phone to turn on all audible and visual notifications, turn on ringer only, or to choose the type of alert a phone should play for incoming calls.

Standard on all Cisco IP Phones; configuration is required.

Busy Lamp Field

You can use the Busy Lamp Field (BLF) feature to monitor the call state of a directory number (DN) associated with a speed-dial button, call log, or directory listing on the phone.

In addition, you can use BLF pickup to monitor incoming calls on a directory number.

When the DN receives an incoming call, the system alerts the you so that you can then pick up the call.

Standard on all Cisco IP Phones; configuration is required.

Phone support pages:

• User Options web pages (Cisco Unified CM 9.1 and earlier)

• Self Care Portal (Cisco Unified CM 10.0 and later)

The Cisco IP Phone is a network device that enables you to do the following actions:

• Share information with other network devices in your company, including your personal computer.

• Use your computer to log in to your phone support pages, where you can subscribe to services, set up speed dial and call forwarding numbers, configure ring settings, and create a personal address book.

Standard on all Cisco IP Phones; configuration is required.