Agent Greeting

Allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple greetings as needed.

To enable Agent Greeting in the Cisco Unified Communications Manager Administration application, choose Device > Phone, locate the IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.

If Built In Bridge is set to Default, in the Cisco Unified Communications Manager Administration application, choose System > Service Parameter and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.

For more information, see the following:

• Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy"
• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones"

Any Call Pickup

Allows users to pick up a call on any line in their call pickup group, regardless of how the call was routed to the phone.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Call Pickup" chapter.

Audible Message Waiting Indicator (AMWI)

A stutter tone indicates that a user has one or more new voice messages on a line.

For more information, see Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Auto Answer

Connects incoming calls automatically after a ring or two.

For more information, see Cisco Unified Communications Manager Administration Guide, "Directory Number Setup" chapter.

Auto Pickup

Allows a user to use one-touch pickup functionality for call pickup features.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Call Pickup" chapter.

Block External to External Transfer

Prevents users from transferring an external call to another external number.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "External Call Transfer Restrictions" chapter.

Call Back

Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.

For more information, see the following:

• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones"
• Features and Services Guide for Cisco Unified Communications Manager, "Cisco Call Back"

Call Display Restrictions

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

For more information, see:

• Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Setup"
• Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
• Features and Services Guide for Cisco Unified Communications Manager, "Call Display Restrictions"

Call Forward

Allows users to redirect incoming calls to another number. Call Forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

For more information, see the following:

• Cisco Unified Communications Manager Administration Guide, "Directory Number Setup"
• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones"

• Customize Cisco Unified Communications Manager Self Care Portal display

Call Forward All Loop Breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

For more information, see Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Call Forward All Loop Prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

For more information, see Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Call Forward Configurable Display

Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.

For more information, see the following:

• Cisco Unified Communications Manager Administration Guide, "Directory Number Setup"
• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones"

Call Forward Destination Override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

For more information, see the Cisco Unified Communications Manager System Guide, "Directory Numbers" chapter.

Call Forward Notification

Allows you to configure the information that the user sees when receiving a forwarded call.

For more information, see Call Forward Notification setup.

Call History for Shared Line

For more information, see Enable Call History for shared line.

Call Park

Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

For more information, see the Features and Services Guide for Cisco Unified Communications Manager, "Call Park and Directed Call Park" chapter.

Call Pickup

Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.

You can configure an audio and visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

For more information, see the Features and Services Guide for Cisco Unified Communications Manager, "Call Pickup" chapter.

Call Recording

Allows a supervisor to record an active call. The user might hear a recording audible alert tone during a call when it is being recorded.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Monitoring and Recording" chapter.

Call Waiting

Indicates (and allows users to answer) an incoming call that rings while on another call. Incoming call information appears on the phone display.

For more information, see:

• Cisco Unified Communications Manager System Guide, "Directory Numbers"

• Phone Call Waiting setup

Caller ID

Caller identification such as a phone number, name, or other descriptive text appear on the phone display.

For more information, see:

• Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Setup"
• Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
• Features and Services Guide for Cisco Unified Communications Manager, "Call Display Restrictions"
• Cisco Unified Communications Manager Administration Guide, "Directory Number Setup"

Caller ID Blocking

Allows a user to block their phone number or email address from phones that have caller identification enabled.

For more information, see:

• Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
• Cisco Unified Communications Manager Administration Guide, "Directory Number Setup"

Calling Party Normalization

Calling party normalization presents phone calls to the user with a dialable phone number. Any escape codes are added to the number so that the user can easily connect to the caller again. The dialable number is saved in the call history and can be saved in the Personal Address Book.

For more information, see Calling Party Normalization.

cBarge

Allows a user to join a nonprivate call on a shared phone line. cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features

For more information, see:

• Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Setup"
• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones"
• Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy"

Cisco Extension Mobility

Allows users to temporarily access their Cisco Unified IP Phone configuration such as line appearances and services from a shared Cisco Unified IP Phone by logging into the Cisco Extension Mobility service on that phone when they log into the Cisco Extension Mobility service on that phone.

Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.

For more information, see " Extension Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Cisco WebDialer

Allows users to make calls from web and desktop applications.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Web Dialer" chapter.

Conference

• Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference and Meet Me.
• Allows a noninitiator in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

The service parameter, Advance Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features.

For information on conferences, see Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter.

For more information, see Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

CTI Applications

A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

For more information, see Cisco Unified Communications Manager Administration Guide, "CTI Route Point Setup" chapter.

Device Invoked Recording

Provides end users with the ability to record their telephone calls via a softkey.

In addition administrators may continue to record telephone calls via the CTI User Interface.

For more information, see Enable Device Invoked Recording.

Directed Call Park

Allows a user to transfer an active call to an available directed call park number that the user dials.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Call Park and Directed Call Park" chapter.

Directed Call Pickup

Allows a user to answer a call that is ringing on a particular directory number.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Call Pickup" chapter.

Direct Transfer

Allows users to connect two calls to each other without remaining on the line.

For more information, see Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

Distinctive Ring

Users can customize how their phone indicates an incoming call and a new voice mail message.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Call Pickup" chapter.

Divert

Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Immediate Divert" chapter.

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

• Do Not Disturb: This check box allows you to enable DND on a per-phone basis. Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration.
• DND Incoming Call Alert: Choose the type of alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile page and the Phone configuration page (Phone Configuration window value takes precedence).

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Do Not Disturb" chapter.

EnergyWise

Enables an IP Phone to sleep (power down) and wake (power up) at predetermined times, to promote energy savings.

For more information, see EnergyWise on the Cisco Unified IP Phone setup.

Enhanced Room Coverage

Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together in Linked Mode.

Fast Dial Service

Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)

For more information, see Modify phone button template for PAB or Fast Dial.

Group Call Pickup

Allows a user to answer a call that is ringing on a directory number in another group.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Call Pickup" chapter.

Hold Reversion

Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble.

You can configure call focus priority to favor incoming or reverting calls.

For more information about configuring this feature, see Features and Services Guide for Cisco Unified Communications Manager, "Hold Reversion" chapter.

Hold Status

Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.

No configuration is required.

Hold/Resume

Allows the user to move a connected call from an active state to a held state.

• Requires no configuration, unless you want to use Music On Hold. See "Music On Hold" in this table for information.
• See "Hold Reversion" in this table.

HTTP Download

Enhances the file download process to the phone to use HTTP by default. If the HTTP download fails, the phone reverts to using the TFTP download.

No configuration is required.

Jitter Buffer

The Jitter Buffer feature handles jitter from 10 milliseconds (ms) to 1000 ms for both audio and video streams.

No configuration required.

Linked Mode

Enhances the audio coverage area by using a daisy cable to connect two conference phone Sound Base units.

When linked, voice, dial tone, ringer and base LED features are synchronized between the two devices.

Malicious Caller Identification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

For more information, see:

• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones"
• Features and Services Guide for Cisco Unified Communications Manager, "Malicious Call Identification"

Meet Me Conference

Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time.

For more information, see Cisco Unified Communications Manager Administration Guide, "Meet-Me Number and Pattern Setup" chapter.

Message Waiting

Defines directory numbers for message waiting on and off indicators. A directly-connected voice-message system uses the specified directory number to set or to clear a message waiting indication for a particular Cisco Unified IP Phone.

For more information, see the following:

• Cisco Unified Communications Manager Administration Guide, "Message Waiting Setup"
• Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager"

Message Waiting Indicator

Displays a New Voicemail status message on the phone screen.

For more information see:

• Cisco Unified Communications Manager Administration Guide, "Message Waiting Setup"
• Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager"

Missed Call Logging

Allows a user to specify whether missed calls will be logged in the missed calls directory for a given line appearance.

For more information, see Cisco Unified Communications Manager Administration Guide, "Directory Number Setup" chapter.

Mobile Connect

Enables users to manage business calls using a single phone number and pick up in-progress calls on the desk phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Cisco Unified Mobility" chapter.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Cisco Unified Mobility" chapter.

Monitoring and Recording

Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear a monitoring audible alert tone during a call when it is being monitored.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Monitoring and Recording" chapter.

Mute

Mutes the conference phone from the Sound Base, DCU or connected external microphones.

Requires no configuration.

No Alert Name

Makes it easier for end users to identify transferred calls by displaying the original caller’s phone number. The call appears as an Alert Call followed by the caller’s telephone number.

Requires no configuration.

Onhook Dialing

Allows a user to dial a number without going off hook.

For more information, see Cisco Unified IP Conference Phone 8831 User Guide.

Other Group Pickup

Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.

For more information, see Features and Services Guide for Cisco Unified Communications Manager, "Call Pickup" chapter.

Phone Display Message for Extension Mobility Users

This feature enhances the phone interface for the Extension Mobility user by providing friendly messages.

No configuration required.

Plus Dialing

Allows the user to dial E.164 numbers prefixed with a plus (+)  sign.

To dial the + sign, the user needs to press and hold the star (*) key for at least 1 second. This applies to dialing the first digit for an on-hook (including edit mode) or off-hook call.

No configuration required.

Privacy

Prevents users who share a line from adding themselves to a call and from viewing information on their phone display about the call of the other user.

For more information, see the following:

• Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Setup"
• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones"
• Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy"

Quality Reporting Tool (QRT)

Allows users to submit information about problem phone calls by pressing a button. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

For more information, see:

• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones"
• Features and Services Guide for Cisco Unified Communications Manager, "Quality Report Tool"

Redial

Allows users to call the most recently dialed phone number by pressing a button or the Redial softkey.

Requires no configuration.

Reroute Direct Calls to Remote Destination to Enterprise Number

Reroutes a direct call to a user's mobile phone to the enterprise number (desk phone). For an incoming call to remote destination (mobile phone), only remote destination rings; desk phone does not ring. When the call is answered on their mobile phone, the desk phone displays a Remote In Use message. During these calls, users can make use of various features of their mobile phone.

For more information, see the Features and Services Guide for Cisco Unified Communications Manager, "Cisco Unified Mobility" chapter.

Remote Port Configuration

Allows the administrator to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified Communications Manager Administration. This enhances the performance for large deployments with specific port settings.

To configure the parameter in the Cisco Unified Communications Manager Administration application, choose Device > Phone, select the appropriate IP phone, and scroll to the Product Specific Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote Configuration).

To configure the setting on multiple phones simultaneously, configure the remote configuration in either Enterprise Phone Configuration (System > Enterprise Phone Configuration) or Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile. (Switch Port Remote Configuration or PC Port Remote Configuration.)

Ringtone Setting

Identifies ring type used for a line when a phone has another active call.

Secure Conference

• Allows secure phones to place conference calls using a secured conference bridge.
• As new participants are added by using Conf, Join, cBarge, Barge softkeys or MeetMe conferencing, the secure call icon displays as long as all participants use secure phones.
• The Conference List displays the security level of each conference participant. Initiators can remove nonsecure participants from the Conference List. (Non-initiators can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.)

For additional information, see the following:

• Cisco Unified Communications Manager System Guide, "Conference Bridges"
• Cisco Unified Communications Manager Administration Guide, "Conference Bridge Setup"
• Cisco Unified Communications Manager Security Guide

Services

Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

For more information refer to:

• Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Setup"
• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services"

Shared Line

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

For more information, see Cisco Unified Communications Manager System Guide, "Directory Numbers" chapter.

Time-of-Day Routing

Restricts access to specified telephony features by time period.

For more information, see:

• Cisco Unified Communications Manager Administration Guide, "Time Period Setup"
• Cisco Unified Communications Manager System Guide, "Time-of-Day Routing"

Time Zone Update

Updates the Cisco Unified IP Phone with time zone changes.

For more information, see Cisco Unified Communications Manager Administration Guide, "Date and Time Group Setup" chapter.

Transfer

Allows users to redirect connected calls from their phones to another number.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the conference phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.

Transfer - Direct Transfer

Transfer: The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.

Direct Transfer: This transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the conference phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see the <xref Join and Direct Transfer Policy>.

UCR 2008

The conference phone supports Unified Capabilities Requirements (UCR) 2008 by providing support for 80-bit SRTCP Tagging.

As an administrator, you must set up specific parameters in Cisco Unified Communications Manager Administration.

See UCR 2008 setup.

Voice Message System

Enables callers to leave messages if calls are unanswered.

For more information, see the following:

• Cisco Unified Communications Manager Administration Guide, "Cisco Voice-Mail Port Setup"
• Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager"

Wideband Ringtone

The Wideband Ringtone feature supports 10 ringtones: 4 embedded in the phone firmware and 6 downloaded from the Cisco Unified Communications Manager.

For more information, see the following:

• Cisco Unified Communications Manager Administration Guide, "Directory Number Setup"

• Features and Services Guide for Cisco Unified Communications Manager, "Custom Phone Rings"