The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document describes the Cisco MGCP IP Phone. This chapter describes the objectives and organization of the document and explains how to find additional information on related products and services.
This chapter contains the following sections:
•Obtaining Technical Assistance
The Cisco MGCP IP Phone Reference Guide provides information about how to setup, connect cables to, and configure a Cisco MGCP IP phone 7940 or 7960 (hereafter referred to as a Cisco MGCP IP phone). It also provides information on how to configure settings and options of the Cisco MGCP IP phone.
Network engineers, system administrators, or telecommunication engineers should use this guide to learn the steps required to properly set up the Cisco MGCP IP phone on the network.
The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve configuring network settings which could affect the phone's ability to function in the network and require an understanding of IP networking and telephony concepts.
The Cisco MGCP IP Phone Reference Guide provides necessary information to get the Cisco MGCP IP phone operational in a Voice-over-IP (VoIP) network.
It is not the intent of this administrator guide to provide information on how to implement an MGCP VoIP network. For information on implementing an MGCP VoIP network, refer to the documents listed in the "Related Documentation" section.
Note Many features available on your Cisco MGCP IP phone are determined by the call agent (CA) in your network. Some features described here may not be available through your CA. Consult your CA documentation for more information.
Table 1 lists the chapters in this document:
The following is a list of related Cisco MGCP VoIP publications. For more information about implementing an MGCP VoIP network refer to the following publications:
•Cisco IP Phone 7960 and 7940 Series At a Glance
•Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and 7910 Series
•Installing the Wall Mount Kit for the Cisco IP Phone
The following is a list of Cisco VoIP publications that provide information about implementing a VoIP network:
•Cisco IOS Voice, Video, and Fax Configuration Guide, Release 12.2
•Cisco IOS Voice, Video, and Fax Command Reference, Release 12.2
•Cisco IOS IP Configuration Guide, Release 12.2
•Cisco IOS IP Command Reference, Volume 1 of 3: Addressing and Services, Release 12.2
•Cisco IOS IP Command Reference, Volume 2 of 3: Routing Protocols, Release 12.2
•Cisco IOS IP Command Reference, Volume 3 of 3: Multicast, Release 12.2
Note Be sure to consult your CA documentation for information on features that may be specific to your CA.
This document uses the following conventions:
•Commands and keywords are in boldface font.
•Arguments for which you supply values are in italic font.
•Elements in square brackets ([ ]) are optional.
•Alternative keywords are grouped in braces and separated by vertical bars (for example, { x | y | z }).
•Optional alternative keywords are grouped in brackets and separated by vertical bars (for example, [ x | y | z ]).
•Terminal sessions and information the system displays are in screen
font.
•Information you must enter is in boldface screen font.
Notes use the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Cautions use the following conventions:
Warnings use the following conventions:
The following sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.