Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.3 for SIP

Table Of Contents

Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.3 for SIP

Contents

Related Documentation

Installation Notes

Caveats

Open Caveats

Resolved Caveats

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.3 for SIP

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May 17, 2006

Use these release notes with a Cisco Unified IP Phone 7960G and 7940G running SIP firmware release 8.3.

Contents

These release notes provide the following information.

•Related Documentation

•Installation Notes

•Caveats

•Obtaining Documentation

•Documentation Feedback

•Cisco Product Security Overview

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Related Documentation

For related Cisco Unified IP Phone documentation, refer to publications at the following documentation URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/
ipp7960/addprot/sip/index.htm

Installation Notes

Before using the Cisco Unified IP Phone 7960G or 7940G, you must install the latest firmware.

The firmware image names are:

•P0S3-08-3-00.loads

•P003-08-3-00.sbn

•P0S3-08-3-00.sb2

•P003-08-3-00.bin

To install the firmware, go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/sip-ip-phone7960

Caveats

These release notes contain descriptions of open and resolved caveats of severity level 1 or 2 and significant severity level 3.

If you are a registered Cisco.com user, you can find the latest information about resolved, open, and closed caveats for the Cisco Unified IP Phone 7960G and 7940G by using Bug Toolkit, an online tool that allows you to query caveats according to your own needs. By using Bug Toolkit, you can find caveats of any severity for any release.

Bug Toolkit may also provide a more current listing than this document provides.

You can search for problems by using the Cisco Software Bug Toolkit.You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

•Internet connection

•Web browser

•Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure

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Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.

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Open Caveats

Table 1 lists Severity 1, 2, and 3 defects that are open in this firmware release.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Caveats" section.

Table 1 Open Caveats for Cisco Unified IP Phone 7960G and 7940G for Firmware Release 8.3 

Identifier	Headline and Bug Toolkit Link
CSCsd02547	SIP Cisco Unified IP Phone 7960 does not ACK response for first INV once second INV sent out http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd02547
CSCsd55289	SysBuf_List depletion is causing crash http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55289
CSCsd82151	Call directories should only preserve non-local SIP domains http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82151
CSCsd97636	SIP INVITE with unrecognized field is not ignored http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd97636
CSCse05401	SIP Cisco Unified IP Phone 7960 does not send Arecords when DNS SRV fails—Proxy http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse05401
CSCse22134	Cisco Unified IP Phone 79607940 SIP does not send DHCP Release message with Settings menu http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse22134

Resolved Caveats

Table 2 lists Severity 1, 2, and 3 defects that are resolved in this firmware release.

Table 2 Resolved Caveats for Cisco Unified IP Phone 7960G and 7940G for
Firmware Release 8.3 

Identifier	Headline and Bug Toolkit Link
CSCee27487	Quality of ring tone is poor when set to lower audible levels http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee27487
CSCef36868	Confrn LCD ICON status needs to change when UA is on HOLD http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef36868
CSCsa88504	CDP code does not verify destination MAC address http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa88504
CSCsb49849	Ringing call in focus may not get connected when handset off hook http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb49849
CSCsb78781	UAS BYE re-INV with unacceptable CSP instead of 488 http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb78781
CSCsd03499	Cisco Unified IP Phone 7960 trapped in reboot cycle if TFTP replies Access Violation http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd03499
CSCsd07728	REFER handling failure during a conference call scenario http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd07728
CSCsd27904	R-URI and To in triggered INVITE getting clipped at 256 characters http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd27904
CSCsd28935	IP phone sends malformed Hostname option in DHCP request http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd28935
CSCsd33828	Incorrect parsing error for Diversion Header http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33828
CSCsd37469	Incorrect softkey display for GARP Enabled parameter when unlocked http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd37469
CSCsd49671	407 without Contact-Info crashes the IP phone http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd49671
CSCsd52568	Update SIP Cisco Unified IP Phone 7960 SIP built-in font to include new zero with a slash http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd52568
CSCsd55393	Auto answer fails if first call is cancelled after second call comes in http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55393
CSCsd59085	Stress run failure http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd59085
CSCsd74158	Cisco Unified IP Phone 7940 SIP sends multiple BYE messages http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd74158
CSCsd76379	Cisco Unified IP Phone 7960 sends REGISTER message for a line even if registration is disabled http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76379
CSCsd82151	Call directories should only preserve non-local SIP domains http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82151
CSCsd96695	Loss of digits when dialing consultative calls http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd96695
CSCse01635	Phone with outbound proxy enabled does not register http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse01635
CSCse17113	Phone does sends END OPTION in outgoing DHCP mesages http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse17113

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.
html

From this site, you will find information about how to:

•Report security vulnerabilities in Cisco products.

•Obtain assistance with security incidents that involve Cisco products.

•Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

•For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

•For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

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Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy
.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

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Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

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