Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
- Updated:
- July 27, 2015
Chapter: Basic Operations
Basic Operations
Make Calls
Redial Number
Redial allows you to call the most recently dialed phone number by pressing the Redial button.
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You can be off-hook or on-hook when you press this button.
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Dial International Number
Plus Dialing allows you to press and hold the "*" key for at least 1 second to add a plus "+" sign as the first digit in a phone number for international dialing. It applies only for off-hook dialing.
Place Call Using Forced Authorization Code
Your phone supports Forced Authorization Codes (FAC) that allow your administrator to manage call access. Your administrator provides you with the codes. When active, the Forced Authorization Codes feature requires that you enter a valid authorization code before the call connects.
Answer Calls
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. If an incoming call has been call forwarded from another phone, you may see additional information in the call toast to identify that the call has been forwarded.
If an incoming call has been call forwarded from another phone, you may see additional information to identify that the call has been forwarded. Your system administrator controls the amount of additional information that is displayed. Additional information can identify the person who forwarded the call to you and the caller information.
For more information, contact your system administrator.
Answer Call Using Hookflash
Hookflash allows you to activate features on your phone by quickly pressing and releasing the hookswitch button on the phone cradle rest.
Answer Call Using Pickup
Call Pickup allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your phone. Use Call Pickup if you share call-handling tasks with co-workers.
Pickup allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).
Your system administrator sets up the call pickup group you are in and the call pickup buttons depending on your call-handling needs and work environment.
Answer Call Using Group Pickup
Group Pickup allows you to answer a call on a phone that is outside your call pickup group by using a group pickup number that your system administrator provides.
Respond to Call Waiting Notification
Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including:
Your phone puts the original call on hold automatically and connects the ringing call.
Manage Calls
- Forward All Calls
- Transfer a Call to Another Number
- Toggle Between Calls Before Completing Transfer
- Hold Call
Forward All Calls
Call Forward All allows you to forward calls on your phone to another number. Call Forward All applies to all calls that you receive.
You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to your Self Care Portal.
When forwarding calls from your phone, enter the call-forward target phone number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
When you lift the handset, you will hear a call forward confirmation tone until you cancel call forwarding. The visual confirmation turns off when Call Forward All is canceled.
Transfer a Call to Another Number
Transfer allows you to redirect a connected call from your phone to another number.
Toggle Between Calls Before Completing Transfer
After you connect to the transfer recipient—but before you transfer a call to this party—you can press the Hold/Resume button to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.
Hold Call
Hold allows you to put an active call into a held state.
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Mute Phone
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you.
Conference
Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature.
You can set up a conference by using the Hookflash feature on the phone. You can include up to three participants in a conference. Use the hookflash feature to drop a participant from a conference. The conference ends when all the participants hang up.
Set Up Conference
Drop Party from Conference
Only the conference host can drop a party from a conference.
View Phone Information
Phone Information allows you to view the following model information for your phone:
Sign In To the Cisco Unified Communications Self Care Portal
Your phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to the Cisco Unified Communications Self Care Portal, where you can control features, settings, and services for your phone. For example, you can manage your phone display language, set up services, add entries to your personal address book, and set up speed-dial codes.
Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using portal, you must sign out.
In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in. For more information, contact your system administrator.
For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.
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