Installing Cisco Unified Communications for RTX
Revised: February 22, 2011
•Removing Applications Before Installation
•Compatibility of Cisco UC for RTX and RTX
•Cisco UC for RTX Deployment
•Upgrading Cisco UC for RTX
•Information to Provide to Users After Installation
Removing Applications Before Installation
Before you install Cisco Unified Communications for RTX (Cisco UC for RTX), you must uninstall:
•Cisco UC Integration for Microsoft Office Communicator
•Cisco Unified Communications Integration for Cisco WebEx Connect
•Cisco Unified Personal Communicator (Release 8.0 and later)
•Cisco Unified Video Advantage
If you do not uninstall these applications, you are prompted to do so during the Cisco UC for RTX installation.
Compatibility of Cisco UC for RTX and RTX
Cisco UC for RTX runs on a special version of RTX. If end users get an error about a mismatched software version, the software version of Cisco UC for RTX is not compatible with the installed RTX version.
Before you deploy Cisco UC for RTX, check if the software version of Cisco UC for RTX is compatible with the RTX version. See Release Notes for Cisco Unified Communications for RTX Release 8.5 at
Cisco UC for RTX Deployment
Note Before you deploy Cisco UC for RTX to the computers of your users, ensure that there are no other applications that depend on Cisco Unified Client Services Framework installed on the computers.
The Cisco UC for RTX installation application installs the following components:
•User interface for Cisco UC for RTX.
•The client-related components of the Client Services Framework.
The Cisco UC for RTX application is provided in two separate installation formats as follows:
•Cisco UC for RTX executable file.
•Cisco UC for RTX Windows Installer (MSI) file.
This section describes the installation formats and the deployment options.
•Windows Installer (MSI) File
Users with administrator privileges can run the executable file on their own computers. The executable file includes the prerequisite software for the application, as follows:
•Microsoft .NET Framework 4 (Standalone Installer)
•Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update (Version 8.0.59193 or later)
•Microsoft Visual C++ 2008 Redistributable Package (x86) (Version 9.0.21022 or later)
Cisco UC for RTX checks if the prerequisite software is installed on the computer and if not, it automatically installs the required software.
Windows Installer (MSI) File
You can use a software management system to push the Windows Installer (MSI) file to the computers of your users. The MSI file does not contain any of the prerequisite software that is required for Cisco UC for RTX.
Note If you choose to install the MSI file, you must install the prerequisite software before you install Cisco UC for RTX.
The prerequisite software is available from the Microsoft website. See the "Executable File" section for the prerequisite software.
You can deploy the Cisco UC for RTX installation application in one of the following ways:
•Automated Mass Deployment
Automated Mass Deployment
The following mass deployment options enable you to install Cisco UC for RTX and deploy Client Services Framework (CSF) registry settings on client computers of your end users:
•Active Directory Group Policy.
•A software management system, for example, Altiris Deployment Solution, Microsoft System Center Configuration Manager (SCCM), and so on.
You can install Cisco UC for RTX on each individual client computer or users can install the application on their own computers. Then you deploy the CSF registry settings. To deploy the CSF registry settings, perform Step 10 to Step 14 in the "Deploying an Upgrade" section.
Note We strongly recommend that you use the executable file for standalone installations.
Note Only users who have administrator privileges can install the application on their own computers.
Upgrading Cisco UC for RTX
Compulsory and Recommended Upgrades
Before Cisco UC for RTX starts, the application checks whether an upgrade for Cisco UC for RTX is available. If an upgrade is available, end users receive an upgrade alert which includes the URL that they use to download the upgrade.
Cisco UC for RTX has the following two types of upgrade:
•Compulsory upgrade—Users must upgrade Cisco UC for RTX to the latest version before they continue to use it.
•Recommended upgrade—Users can upgrade Cisco UC for RTX to the latest version. They can still use the current version of Cisco UC for RTX if they do not perform the upgrade.
Deploying an Upgrade
To deploy an upgrade for Cisco UC for RTX software, perform the following steps:
Step 1 Upload the Cisco UC for RTX software package to an ftp server or a http server to make the package accessible to end users.
For example, http://192.0.2.1/CiscoUnifiedCommunicationsForRTX.exe.
Step 2 Start the RTX Server Manager application on the RTX server.
Step 3 Select RTX Server Manager > System Tool > Auto Upgrade in the left navigation pane.
Step 4 Specify the type of upgrade you require in the Configuration upgrade information section in the right pane. Select one of the following options:
•No upgrade alerts—No upgrade alerts are sent to end users.
•Upgrade alerts—This upgrade is a recommended upgrade.
•Force upgrade—This upgrade is a compulsory upgrade.
Step 5 Specify either of the types of target users for the upgrade:
•All: All contacts—All contacts receive upgrade alerts.
•Set upgrade contacts by department—The contacts in the department that you specify receive upgrade alerts.
Step 6 Select Save Settings.
Step 7 Run the Cisco UC for RTX Upgrade Manager Server application on RTX server.
Step 8 Enter the download address for the Cisco UC for RTX software in the Download address field.
For example, http://192.0.2.1/CiscoUnifiedCommunicationsForRTX.exe.
Step 9 Check Auto-get and click Click to get to get the software version number.
Alternatively, enter the software version number manually in the Version number field.
If the software upgrade does not require registry setting changes, proceed to Step 14.
Step 10 Modify the template file of registry settings on your RTX server.
For example, you can add a new registry subkey and specify its value. Or you can modify an existing subkey value.
Tip If you want to modify registry settings on client computers of your end users, increase the Version subkey value by 1 in your template file of registry settings on RTX server. When users run Cisco UC for RTX, the registry settings on their computers are automatically synchronized with the registry settings in the template file.
Step 11 Return to the Cisco UC for RTX Upgrade Manager Server application on RTX server.
Step 12 Select Select new config file.
Step 13 Specify the template file of registry settings that you have previously modified.
Step 14 Select Start.
Information to Provide to Users After Installation
When your installation of Cisco UC for RTX is complete, you can provide the information in the following table to your users:
Depending on whether or not the meeting service credentials are synchronized, users might need to select File > Cisco UC Settings > Accounts and enter their credentials for the service after they sign in to Cisco UC for RTX. For more information, see the "Specifying Account Credential Synchronization Registry Settings" section on page 3-6.
Instructions for using the application.
Provide users with information about how to access the online help. To access the online help, select Help > Cisco UC > Help on Cisco UC.
You can also provide users with the Frequently Asked Questions: Cisco Unified Communications for RTX, which contains the same information as the online help.
Information about how to tune computers for maximum video performance.
The power settings of your computer, particularly a laptop, can affect the video capabilities of your system. The power settings allow users to reduce CPU speed and performance to save battery life. This can also reduce the video capabilities of a computer. For optimum video performance, set the power scheme to the maximum performance to ensure that the CPU speed is also operating at maximum performance.
1. Open the power options in your Control Panel.
2. Select the highest possible power plan or scheme.
Setting Your Graphics Hardware to Full Acceleration
1. Open the display tool in your Control Panel.
2. Set the hardware acceleration slider to full.
Note To support this setting, you may need to update the driver for your video adapter. For information about how to obtain an updated driver for your video adapter, contact the manufacturer of your video adapter or the manufacturer of your computer.
Internal company support for the application.
Provide your users with the names of people to contact for assistance if they encounter problems with the application.
Tip regarding the removal of a protective strip from the camera lens.
Some personal computers with built-in cameras are shipped with a protective plastic strip over the lens. To avoid issues with poor video quality, users must remove the plastic strip from the lens.