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•Dial Plan Options for Cisco UC for RTX
•How to Configure Cisco Unified Communications Manager Server
•How to Configure Cisco Unified MeetingPlace
•How to Configure Cisco Unity Connection Server
When you configure your servers for Cisco Unified Communications for RTX (Cisco UC for RTX), you must ensure that the user IDs, devices, and directory numbers match in the following servers:
•RTX server
•Cisco Unified Communications Manager server
You must also configure your users so that each user has a phone number that can be correctly dialed within the context of your Cisco Unified Communications Manager configuration.
The following table summarizes the dial plan options available when you deploy Cisco UC for RTX:
If your Cisco Unified Communications Manager uses a private numbering plan, you must configure the following types of dialing rules in Cisco Unified Communications Manager:
•Directory Lookup Dialing Rules
For detailed conceptual and task-based information on dialing rules, see the Cisco Unified Communications Manager Administration online help or the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Note If your Cisco Unified Communications Manager uses dialing rules, you must ensure that Cisco UC for RTX and Cisco Unified Client Services Framework can access these dialing rules.
Related Topics
•How to Make Cisco Unified Communications Manager Dialing Rules Accessible
Application dialing rules modify the dial string on outbound calls to conform to the route plan on the Cisco Unified Communications Manager. For Cisco UC for RTX, application dialing rules map numbers in the RTX contact information to a number format that can be correctly dialed within the context of your Cisco Unified Communications Manager configuration.
Example Application Dialing Rule for Contacts with Chinese Numbers
The following table illustrates the application dialing rule that you need to use to resolve +E.164-format numbers to a Cisco Unified Communications Manager private numbering plan that uses six-digit numbers beginning with 9.
Example of Application Dialing Rule for Contacts with Spanish Numbers
The following table illustrates the application dialing rule that you need to use to resolve +E.164-format numbers to a Cisco Unified Communications Manager private numbering plan that uses nine-digit numbers beginning with 9.
Directory lookup dialing rules transform caller identification numbers into numbers that can be looked up in the directory. For example, if the Cisco Unified Communications Manager reports a call from 855501000, that number must be transformed into the +E.164 format of +862155501000, as stored in RTX contact information to identify the caller as a contact. If numbers in RTX contact information are not in +E.164 format, but the enterprise routable number is stored in RTX contact information, then the directory lookup dialing rules need to map incoming numbers to the enterprise routable numbers.
For Cisco UC for RTX, directory lookup dialing rules map private numbering plan numbers to the number format used in RTX contact information. That is, you must define directory lookup dialing rules to transform private numbering plan numbers to +E.164-format numbers.
Example of Directory Lookup Dialing Rule for Contacts with Chinese Numbers
The following table illustrates the directory lookup dialing rule that you need to use to resolve a number from a Cisco Unified Communications Manager private numbering plan that uses six-digit numbers beginning with 81, to an +E.164-format number.
Example of Directory Lookup Dialing Rule for Contacts with Spanish Numbers
The following table illustrates the directory lookup dialing rule that you need to use to resolve a number from a Cisco Unified Communications Manager private numbering plan that uses nine-digit numbers beginning with 98, to a +E.164-format number.
Before you configure the Cisco Unified Communications Manager server, read the following topics:
•Prerequisites for Configuring Cisco Unified Communications Manager
To configure the Cisco Unified Communications Manager server for Cisco UC for RTX, you must perform the following tasks:
•Enabling LDAP Synchronization
•Creating Client Services Framework Devices and Directory Numbers for Users
•Adding Users to User Groups and Associating Controlled Devices
•How to Configure Cisco Unified IP Phones for Video
•Configuring Cisco Unified Communications Manager for Ad-Hoc Video Conferencing
•How to Make Cisco Unified Communications Manager Dialing Rules Accessible
•Configuring Failover to Cisco Unified Survivable Remote Site Telephony (SRST)
To configure call security features for Cisco Unified Communications Manager, see Cisco Unified Communications Manager Security Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
You must have a properly working Cisco Unified Communications configuration with the following servers:
•Cisco Unified Communications Manager server
For information about Cisco Unified Communications Manager servers, see the documentation at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_general_information.html
•Cisco Trivial File Transfer Protocol (TFTP) server
For information about Cisco TFTP servers, see the Cisco Unified Communications Manager System Guide.
•Cisco CTIManager server
For information about Cisco CTIManager servers, see the Cisco Unified Communications Manager System Guide.
•Cisco Unified Communications Manager IP Phone (CCMCIP) server
This procedure allows Cisco Unified Communications Manager to integrate with Active Directory and build the Cisco Unified Communications Manager user database from the same data source where Windows users are defined.
If you synchronize the Cisco Unified Communications Manager with Active Directory, Cisco UC for RTX user IDs are the same as the Windows user IDs. It is recommended that Cisco UC for RTX user IDs are the same as the RTX user IDs on the RTX server.
If you synchronize the Cisco Unified Communications Manager with Active Directory, you must also enable LDAP authentication. For more information about how to enable LDAP authentication, see the "Enabling LDAP Authentication" section.
Procedure
Step 1 Select System > LDAP > LDAP System in Cisco Unified Communications Manager Administration.
Step 2 Select Enable Synchronizing from LDAP Server.
Step 3 Select the LDAP server type that you want to use from the LDAP Server Type drop-down list.
Step 4 Select the LDAP attribute that you want to use as the User ID in Cisco Unified Communications Manager from the LDAP Attribute for User ID drop-down list.
Step 5 Select Save.
Step 6 Select System > LDAP > LDAP Directory.
Step 7 Select Add New.
Step 8 Enter data in the LDAP Directory window as required.
Step 9 Select Save.
Step 10 Select Perform Full Sync Now.
For information about how to synchronize with LDAP, see the LDAP Directory Integration information in the Cisco Unified Communications System Solution Reference Network Design (SRND) guides at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html
Related Topics
•Specifying Account Credential Synchronization Registry Settings, page 3-6
If you enable LDAP authentication in Cisco Unified Communications Manager, the Active Directory provides authentication services to Cisco Unified Communications Manager by proxy. For example, Cisco Unified Communications Manager can forward authentication requests from Cisco UC for RTX to Active Directory, and Active Directory responds to the request.
Procedure
Step 1 Select System > LDAP > LDAP Authentication in Cisco Unified Communications Manager Administration.
Step 2 Select Use LDAP Authentication for End Users.
Step 3 Select Save.
What to Do Next
•Creating Client Services Framework Devices and Directory Numbers for Users
The Client Services Framework device is required for users who want to use the phone on the computer.
Procedure
Step 1 Select Device > Phone in Cisco Unified Communications Manager Administration.
Step 2 Select Add New.
Step 3 Select Cisco Unified Client Services Framework from the Phone Type list box, then select Next.
Step 4 Enter information for the phone in the Phone Configuration window, as follows:
Step 5 Enter any other required information, then select Save.
Step 6 Select the Add a new DN link in the Association Information section on the Phone Configuration window.
Step 7 Enter information for the directory number on the Directory Number Configuration window.
Step 8 Select Save.
Step 9 Select Reset on the Phone Configuration window to reset the phone.
Step 10 Select Associate End Users on the Directory Number Configuration window.
Step 11 Search for the user in the Find and List Users window, select the user, then select Add Selected.
Step 12 Select Save.
Step 13 Select User Management > End User in Cisco Unified Communications Manager Administration.
Step 14 Search for the user in the Find and List Users window, then select the user.
Step 15 Verify that the device is listed for the user in the Controlled Devices list box in the Device Associations group.
What to Do Next
•Adding Users to User Groups and Associating Controlled Devices
Before You Begin
To enable your Cisco Unified Communications system to use Cisco UC for RTX to control the desk phone of a user, and to provide phone functionality on the computer of the user, you must do each of the following:
•Select the Allow Control of Device from CTI option when you create the desk phone device for the user in Cisco Unified Communications Manager.
•Ensure that the user is added to the appropriate user groups, as described in the following procedure.
•Select the Cisco Unified Client Services Framework device and any desk-phone devices as controlled devices for the user, as described in the following procedure.
Procedure
Step 1 Select User Management > End User in Cisco Unified Communications Manager Administration.
Step 2 Select the user that you want to add.
Step 3 Select Add to User Group in the Permissions Information group in the End User Configuration window.
Step 4 Search for "Standard CTI" in the Find and List User Groups window.
Step 5 Select the Standard CTI Enabled user group.
Step 6 If the phone of the user is a Cisco Unified IP Phone 9900 or 8900 series model, also select the Standard CTI Allow Control of Phones supporting Connected Xfer and conf group.
Step 7 If the phone of the user is a Cisco Unified IP Phone 6900 series model, also select the Standard CTI Allow Control of Phones supporting Rollover Mode group.
Step 8 Select Add Selected.
Step 9 Select Device Association in the Device Information group.
Step 10 Search for the devices that you want to associate with the user in the User Device Association window.
Step 11 Select the devices you require, then select Save Selected/Changes.
For example, you might select a device whose type is Cisco Unified Client Services Framework, and a desk-phone device.
Step 12 Select Back to User from the Related Links drop-down list, then select Go.
Step 13 Select Save in the End User Configuration window.
The Client Services Framework device type is always video-enabled, so you do not need to configure devices of this type. However, you must explicitly configure Cisco Unified IP Phones to enable video.
If you want Cisco UC for RTX to be able to send and receive video, you must also select the following devices as controlled devices for the user:
•The Cisco Unified Client Services Framework device
•Any desk-phone devices
Note Only Skinny Client Control Protocol (SCCP) Cisco Unified IP Phones support video with Client Services Framework.
To configure Cisco Unified IP Phones for video, you must perform the following tasks:
•Connecting a Cisco Unified IP Phone to the Network and Your Computer
•Enabling Video for a Cisco Unified IP Phone
•Adding Users to User Groups and Associating Controlled Devices
•Securing Cisco Unified IP Phones
For more information about how to configure Cisco UC for RTX for video, see the release notes for the product at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucrtx/8_5/english/release/ReleaseNotes8_5.html
For more detailed information about IP video telephony in Cisco Unified Communications Manager, please refer to the appropriate version of the Cisco Unified Communications System Release SRND at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html
Procedure
Step 1 Connect the SW port (or the Network port) on the Cisco Unified IP Phone to the network.
Step 2 Connect the PC port (or the Computer port) on the Cisco Unified IP Phone to the controlling PC with an Ethernet cable.
What to Do Next
•Enabling Video for a Cisco Unified IP Phone
Procedure
Step 1 Select Device > Phone in Cisco Unified Communications Manager Administration.
Step 2 Find the device that you want to configure.
Step 3 Click on the Device Name.
Step 4 Scroll to the Product Specific Configuration Layout section.
Step 5 Select Enabled from the PC Port drop-down list.
Step 6 Select Enabled from the Video Capabilities drop-down list.
Step 7 Select Enabled from the Cisco Discovery Protocol (CDP): PC Port drop-down list.
Step 8 Select Save.
When video is enabled on the phone, a video icon is displayed in the lower-right corner of the LCD screen. Some models of Cisco Unified IP Phone do not display video icons when video is enabled.
What to Do Next
•Adding Users to User Groups and Associating Controlled Devices
Related Topics
•Securing Cisco Unified IP Phones
For information about how to secure your Cisco Unified IP Phone device, see the Cisco Unified Communications Manager Security Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
To enable ad-hoc video conferencing on your Cisco Unified Communications system, you must do the following:
•Configure a conference bridge. The conference bridges supported are:
–Cisco Unified MeetingPlace
–Cisco Unified Video Conferencing (CUVC)
–Cisco IP Video Conferencing (IPVC) 35xx series MCU
For detailed task-based information about how to configure a conference bridge, see the Configuration Guide for Cisco Unified MeetingPlace:
•Configure a media resource group and a media resource group list. For information about how to configure a media resource group and a media resource group list, see the Cisco Unified Communications Manager Administration online help or the Cisco Unified Communications Manager Administration Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
•Configure the devices of your users to use the media resource group list that contains the conference bridge. For information about how to configure the devices of your users, see the Cisco Unified Communications Manager Administration online help or the Cisco Unified Communications Manager Administration Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
If you enable ad-hoc video conferencing on your Cisco Unified Communications system, you can also specify a minimum number of video-capable participants for ad-hoc conferences. When an ad-hoc conference starts, the conference uses an audio bridge or a video bridge, depending on the value in this setting.
For example, if you set this setting to 2, a minimum of two participants in the conference must have video-enabled devices. If at least two participants do not have video-enabled devices, then the conference becomes an audio-only conference. The participants cannot change the conference to video after this happens.
Procedure
Step 1 Select System > Service Parameters in Cisco Unified Communications Manager Administration.
Step 2 Select your Cisco Unified Communications Manager server from the Server drop-down list.
Step 3 Select the appropriate Cisco Unified Communications Manager service from the Service drop-down list.
Step 4 Enter the minimum number of video-capable participants in the Minimum Video Capable Participants To Allocate Video Conference field in the Clusterwide Parameters (Feature - Conference) section.
Step 5 Select Save.
If your Cisco Unified Communications Manager uses dialing rules, you must ensure that Cisco UC for RTX and Client Services Framework can access these dialing rules.
You must run a COP file to generate copies of the dialing rules in XML format, which Cisco UC for RTX and Client Services Framework can access. You can get the COP file from the Administration Toolkit. To access the Administration Toolkit, navigate to Cisco UC for RTX from the Download Software page at the following URL:
http://tools.cisco.com/support/downloads/go/Model.x?mdfid=283454590
Note•Every time you update the dialing rules in your Cisco Unified Communications Manager, you must run the COP file again, to ensure that Cisco UC for RTX and Client Services Framework can access the updated dialing rules.
•You must run the COP file on each Cisco Unified Communications Manager that runs a TFTP server.
To make the Cisco Unified Communications Manager dialing rules accessible by Cisco UC for RTX and Client Services Framework, you must perform the following tasks:
•Verifying That Dialing Rules Are Configured on Cisco Unified Communications Manager
•Generating Copies of the Dialing Rules
•Verifying That Copies of the Dialing Rules Were Generated
•Ensuring That Cisco UC for RTX Clients Are Restarted
Procedure
Step 1 Select Call Routing > Dial Rules > Application Dial Rules in Cisco Unified Communications Manager Administration.
Step 2 Search for the dialing rules in the Find and List Application Dial Rules window.
Step 3 Verify that application dialing rules are found.
Step 4 Select Call Routing > Dial Rules > Directory Lookup Dial Rules in Cisco Unified Operating System Administration.
Step 5 Search for the dialing rules in the Directory Lookup Dial Rule Find and List window.
Step 6 Verify that directory lookup rules are found.
If there are no application dialing rules or directory lookup dialing rules on your Cisco Unified Communications Manager, you do not need to make dialing rules accessible by Cisco UC for RTX.
Tip To ensure that the dialing rules are working properly, try making a call from Cisco UC for RTX.
What to Do Next
•Generating Copies of the Dialing Rules
You must run a COP file to generate copies of the dialing rules in XML format. You can get the COP file, called cmterm-CUPC-dialrulewizard.cop, from the Administration Toolkit. To access the Administration Toolkit, navigate to Cisco UC for RTX from the Download Software page at the following URL:
http://tools.cisco.com/support/downloads/go/Model.x?mdfid=283454590
Procedure
Step 1 Select Software Upgrades > Install/Upgrade in Cisco Unified Operating System Administration.
Step 2 Specify the location of the COP file in the Software Installation/Upgrade window.
Step 3 Select Next.
Step 4 Select the appropriate file from the Available Software list box.
Step 5 Select Next.
Step 6 Select Install.
What to Do Next
•Verifying That Copies of the Dialing Rules Were Generated
Procedure
Step 1 Select Software Upgrades > TFTP File Management in Cisco Unified Operating System Administration.
Step 2 Search for a directory that begins with CUPC in the TFTP File Management window.
Step 3 Verify that the following files are found:
•AppDialRules.xml
•DirLookupDialRules.xml
What to Do Next
After you verify the generation of the copies of the dialing rules, restart the TFTP service. You must restart the TFTP service on every server on which you ran the COP file.
For information about how to restart TFTP services, see Cisco Unified Serviceability Administration Guide at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
What to Do Next
•Ensuring That Cisco UC for RTX Clients Are Restarted
Procedure
Step 1 Select File > Exit in RTX.
Note It can take approximately 30 seconds for the cucsf.exe process to stop. Use the Task Manager to check if the process has stopped before proceeding to Step 2.
Step 2 Start RTX.
Cisco UC for RTX and the cucsf.exe process are automatically restarted.
Cisco UC for RTX supports failover to Cisco Unified Survivable Remote Site Telephony (SRST) to keep calls connected if Cisco Unified Communications Manager becomes unavailable.
Procedure
Step 1 Select System > SRST in Cisco Unified Communications Manager Administration.
Step 2 Select Add New and specify the SRST reference information.
Step 3 Select System > Device Pool.
Step 4 Select the device pool for the target office.
Step 5 In the Roaming Sensitivity Settings section, select the SRST reference that you created in Step 2 from the SRST Reference drop-down list.
Step 6 Select Save.
Note To configure an SRST router that connects directly to the target Branch office LAN and is the default gateway for the branch office LAN, you can omit steps 1-2, and in the target office Device Pool Configuration > Roaming Sensitivity Settings section, select Use Default Gateway from the SRST Reference drop-down list.
Before You Begin
You must have a working Cisco Unified MeetingPlace Release 8.0 server configured in one of the following modes:
•Software Mixing Mode (SMS Mode). This mode supports ad-hoc and scheduled video conferences in all video resolutions, that is, QCIF, CIF, VGA, and 720p HD.
•Hardware Mixing Mode (HMS Mode) using an external hardware mixer. This mode supports scheduled and reservationless meetings only.
For more information about how to configure video conferences on Cisco Unified MeetingPlace Release 8.0, see the documentation at the following URL:
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/tsd_products_support_series_home.html
To configure Cisco Unified MeetingPlace, you must perform the following tasks:
•Configuring a Cisco Unified MeetingPlace Application Server for Ad-Hoc Video Conferencing
•Configuring a Cisco Unified MeetingPlace Application Server for Scheduled Video Conferencing
If reservationless meetings are enabled for users, users can start a meeting from Cisco UC for RTX. For these meetings, Cisco Unified MeetingPlace is the front-end server. Cisco UC for RTX schedules the meeting through Cisco Unified MeetingPlace.
Users can have only one reservationless meeting at a time. If the reservationless meeting of the user is in use at the time the user starts the meeting from Cisco UC for RTX, their existing reservationless meeting is used.
To avoid this behavior, users must either end their reservationless meeting before they start a meeting, or ask their administrator to disable reservationless meetings in their Cisco Unified MeetingPlace user profile.
Meeting passwords are ignored for reservationless meetings.
Cisco UC for RTX includes support for all types of Cisco Unified MeetingPlace authentication, except for Trust External Authentication.
When a user starts a meeting, Cisco Unified MeetingPlace reserves audio resources, but does not reserve any video resources.
Procedure
Step 1 Select System Configuration > Call Configuration in Cisco Unified MeetingPlace Administration Center.
Step 2 Select Ad-Hoc Cisco Unified Communications Manager Configuration.
Step 3 Enter the IP address and port for your Cisco Unified Communications Manager in the Primary TFTP server fields.
Step 4 Select Save.
Step 5 Select System Configuration > Media Resource Configuration.
Step 6 Select Yes in the Enable ad-hoc video drop-down list.
Step 7 Select one of the H.264 options from the Ad-hoc video mode drop-down list.
For mobile video, select H.264 AVC (Level 1.1). For video on computers, select H.264 AVC (Level 1.3), H.264 AVC (Level 3.0), or H.264 AVC (Level 3.1).
Note The setting that you select here is used for all video endpoints joining all ad-hoc conferences. If a video endpoint does not support the specified profile, this endpoint joins the conference in audio-only.
Step 8 Select Save.
Related Topics
•Configuring Failover to Cisco Unified Survivable Remote Site Telephony (SRST)
Procedure
Step 1 Select User Configuration > User Groups in Cisco Unified MeetingPlace Administration Center.
Step 2 Select Edit next to the name of the User Group that you want to configure for scheduled video conferencing.
Step 3 In the Video Preferences section, select one of the following options from the Available video types drop-down list:
•Mobile
•Compatibility
•High Quality
•HD
This setting determines the type of video for scheduled video conferencing.
Step 4 Select Save.
If your Cisco Unified Communications system uses Cisco Unified MeetingPlace Release 7.x, you must install the following files on the Cisco Unified MeetingPlace Web server:
•CSFGetProfileSuccess.tpl
•CSFScheduleSuccess.tpl
You can get the above files from the Administration Toolkit. To access the Administration Toolkit, navigate to Cisco UC for RTX from the Download Software page at the following URL:
http://tools.cisco.com/support/downloads/go/Model.x?mdfid=283454590
You can copy these files to the correct location on the Cisco Unified MeetingPlace Web server. You do not need to restart the server. The default location for these files is as follows:
<drive>\Program Files\Cisco Systems\MPWeb\Template
Cisco Unity Connection allows Cisco UC for RTX users to access voice messages from Cisco UC for RTX.
1. Install and configure a supported release of Cisco Unity Connection.
2. Integrate Cisco Unified Communications Manager and Cisco Unity Connection. Both servers must be installed and running to configure voicemail ports.
For information on configuring Cisco Unified Communications Manager and the Cisco Unity Connection system to work together, see Cisco Unity Connection configuration guides at
http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html