The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
A
AA (auto-attendant) 6
configuring 32
drop-through mode 15
multiple 15
pilot numbers 27
stopping the AA script 55
activity reports, B-ACD 21
alternate destination for calls, B-ACD 19
archive tar command 26
audio files
filenames 9
rules for filenames 26
audio files, B-ACD 8
describing menu choices 11
name change rules 10
audio files, DID Digit Translation Service 64
audio-prompt load command 44
audio prompts
downloading 25
recording 26
reloading 44
updating 43
B
B-ACD 5
alternate destination for calls 19
audio filenames 9
audio files 8
auto-attendant 6
call activity reports 21
call flow 6
call queues 17
collecting statistics 45
components 8
configuration examples 56
configuring 22
custom scripts 22
describing menu choices 11
dial-by-extension 14
downloading scripts and prompts 25
drop-through mode 15
ephone hunt groups 13
language codes 9
menu options 12
menu options and hunt groups 13
multiple auto-attendants 15
operator hunt groups 13
overview 6
pilot number 8
planning 22
reloading audio prompts 44
reloading scripts 44
statistics 45
statistics using TFTP 49
stopping active sessions 43
stopping the AA script 55
troubleshooting 55
updating script parameters and audio prompts 43
verifying status 42
voice mail, external 19
welcome prompt 8
C
call activity reports, BACD 21
call application session stop command 44
call application voice load command 44
call-queue maximum retry timer 19
call queues 17
configuring 32
Cisco Developer Support Program 22
collecting statistics 45
configuration examples
B-ACD 56
DID Digit Translation Service 69
custom scripts 22
D
debug voip application script command 55
default audio files 8
destination, alternate 19
developer support 22
dial-by-extension 14
B-ACD menu option 12
dial peers 27
removing application 55
DID (Direct Inward Dial) Digit Translation Service 63
audio prompt 64
configuration examples 69
configuring 64
overview 63
drop-through mode 15
B-ACD menu option 12
drop-through prompt 15
rules for name 10
E
en_bacd_allagentsbusy.au file 9
en_bacd_disconnect.au file 9
en_bacd_enter_dest.au file 9
en_bacd_invalidoption.au file 9
en_bacd_music_on_hold.au file 9
en_bacd_options_menu.au file 9, 11
en_bacd_welcome.au file 9
en_disconnect.au file 64
en_welcome_prompt.au file 11
ephone hunt groups 13
and B-ACD calls 17
B-ACD menu option 12
configuring 29
ephone-hunt statistics write-all command 55
H
hunt-group report every hours command 49
hunt-group report url command 49
hunt groups
configuring 29
L
language codes 9
and audio filenames 10
M
menu options, B-ACD 12
MOH (music on hold) 17
multiple auto-attendants 15
O
operator hunt groups 13
B-ACD menu option 12
P
param aa-pilot command 36
param call-retry-timer command 38
param co-did-max command 68
param co-did-min command 68
param dial-by-extension-option command 14, 37
param did-prefix command 67
param drop-through-option command 37
param drop-through-prompt command 38
param handoff-string command 36
param max-extension-length command 37
param max-time-call-retry command 39
param max-time-vm-retry command 39
param menu-timeout command 37
param number-of-hunt-grps command 34, 37
param queue-exit-extension command 38
param queue-exit-option command 38
param queue-len command 34
param queue-manager-debugs command 35, 55
param queue-overflow-extension command 38
param secondary-prefix command 68
param second-greeting-time command 38
param send-account true command 39
param service-name command 36
param store-did-max command 69
param store-did-min command 68
param voice-mail command 39
param welcome-prompt command 37
pilot numbers 27
prompts 8
describing menu choices 11
DID Digit Translation Service 64
downloading 25
reloading 44
rules for names 10
Q
queues 17
R
recording audio files 9
reloading scripts 44
reports, call activity (B-ACD) 21
S
scripts, custom 22
scripts, reloading 44
sessions, stopping 43
show call application sessions command 42
statistics, B-ACD 45
using show commands 46
using TFTP 49
writing out when collection interrupted 54
statistics collect command 45, 47
stopping B-ACD sessions 43
T
Tcl scripts
downloading 25
TFTP for B-ACD statistics 49
troubleshooting
B-ACD 55
U
updating script parameters and audio prompts 43
V
voice-mail, B-ACD 19
W
welcome prompt 8
rules for filename 10