Cisco Unified Reporting runs as an application on the
Cisco Tomcat service, which activates when you install
Cisco Unified Communications Manager and the
Presence Service. Ensure that these products are running on all nodes
in the cluster.
The report subsystem
gathers information from other nodes by using an RPC mechanism via HTTPS.
Ensure the HTTPS port is open and the Cisco Tomcat service is running on the
node to successfully generate a report.
To enable HTTPS, you
must download a certificate that identifies the node during the connection
process. You can accept the node certificate for the current session only, or
you can download the certificate to a trust folder (file) to secure the current
session and future sessions with that node. The trust folder stores the
certificates for all your trusted sites. For more information about HTTPS, see
chapter in the
Communications Manager Administration Guide.
To access the
application, you access the Administration interface in a browser window.
Reporting uses HTTPS to establish a secure connection to the browser.
Cisco Unified Communications Manager supports the following operating
Internet Explorer (IE) 7 when running on Microsoft Windows XP SP3
Internet Explorer (IE) 8 when running on Microsoft Windows XP SP3, Microsoft
Vista SP2, and Microsoft Windows 7
Firefox 3.x when
running on Microsoft Windows XP SP3, Microsoft Vista SP2 or Apple Mac OS X
Safari 4.x when
running on Apple Mac OS X
Presence Service, use Microsoft Internet Explorer version 6.0 or a
later release, or Mozilla Firefox version 3.0 or a later release to access the
Unified IM and Presence Reporting interface. Other browsers are not
The Cisco Unified Reporting application uses the Cisco Tomcat service to authenticate users before allowing access to the web application. Only authorized users can access the Cisco Unified Reporting application. For Cisco Unified Communications Manager, by default, only administrator users in the Standard CCM Super Users group can access Cisco Unified Reporting to view and create reports.
For Cisco Unified Communications Manager and IM and Presence Service, users in the Standard CUReporting Authentication group can access Cisco Unified Reporting.
As an authorized user, you can use the Cisco Unified Reporting user interface to view reports, generate new reports, or download reports.
For Cisco Unified Communications Manager, administrator users in the Standard CCM Super Users group can access administrative applications in the Cisco Unified Communications Manager Administration navigation menu, including Cisco Unified Reporting, with a single sign-on to one of the applications.
Sign In From
Perform either of
the following steps to sign in to
Unified Reporting from the Administration interface.
Cisco Unified Communications Manager, select
Unified Reporting from the navigation menu in the Cisco Unified CM
Presence Service, select
Unified IM and Presence Reporting from the navigation menu in the
Cisco Unified CM
Presence Administration interface.
Before You Begin
Ensure that you are
authorized to access the
When you log in to Cisco Unified
Reporting, the last successful system login attempt and the last unsuccessful system login attempt for each user along with the user id, date, time and IP address is displayed in the main Cisco Unified
The following figure
shows the UI components for
Figure 1. UI
Download, Generate icons
categories, available reports, and report data vary, depending on release.