Generate Precedence Call Summary Reports
Only CAR administrators generate the Call Summary by Precedence report. The report displays the Call Summary for the precedence values that you choose by Hour of Day, Day of Week, or Day of Month.
This section describes how to generate, view, or mail a Call Summary by Precedence report.
The Call Summary by Precedence window displays.
In the Generate Reports field, choose a time as described in the following table.
In the Select Precedence Levels field, check a precedence level that you want in the report or click Select All to check all precedence levels.
In the From Date drop-down list boxes, choose the month, day, and year from which you want precedence summary information.
In the To Date drop-down list boxes, choose the month, day, and year for which you want precedence summary information.
If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
To view the report, click View Report.
The report displays.
To mail the report to an e-mail recipient, see the Mail Reports.