Features and Services
6900 Series Phones Fail to Connect When Accessing Personal or Corporate Directories
This information applies to CSCus28530.
6900 series phones may show a connection failed error message when they try to access personal or corporate directories. If you encounter this issue, use the workaround as described here.
The COP file workaround affects your system security.
DTMF Mid-call Features Not Supported for Mobility-enabled Users
For end users who have mobility enabled, DTMF-based mid-call features (for example, *81 - Hold, *83 - Resume) are not supported, regardless of the DTMF Signaling Method setting for the SIP trunk. This issue is present for all SIP trunks due to issues with SIP signaling and MTP allocation. There is no workaround.
For additional details, refer to CSCuu34247, CSCuw95203 and CSCuw95309.
DTMF for User Control Voicemail avoidance and for navigating IVRs at the far-end are both supported.
Jabber Mobile DVOR and EFA Calls to Voicemail Pilot
When a Jabber mobile device places a Dial via Office Reverse (DVOR) or Enterprise Feature Access (EFA) call to a Unity Connection voicemail pilot, the call gets routed to an auto-attendant, rather than directly to their voicemail box. The caller must enter both the mailbox number and PIN to access messages.
This issue exists because when a mobile device sends the Jabber call to Cisco Unified Communications Manager in cellular mode, Cisco Unified Communications Manager does not forward the original calling party number to the voicemail system, regardless of any SIP redirects or diversion header settings for the SIP Trunk. As a result, the caller gets treated as an external caller rather than a user calling their own mailbox to retrieve messages.
Jabber users who want to use DVOR or EFA to call their voicemail can use the following workarounds:
Use Jabber visual voicemail to retrieve messages
Use the cellular interface to retrieve messages rather than Jabber
Administrators can configure the following workaround on behalf of Jabber users:
Configure the voicemail pilot number in the Emergency Number field of the Jabber client. This forces the call to take place over the cellular interface, even if it is called from Jabber.
For additional details, see CSCuw98131.
Media Sense does not record the Consult Call with Selective Recording
When Selective Recording is configured, the Media Sense server does not record the consult call during a transfer. For example, if a call between an agent and a customer is being recorded, and the agent initiates a transfer to another agent, the consult call that takes place between the two agents, prior to the call being transferred, is not recorded.
To ensure that the consult call is recorded, the agent must press the ‘Record’ softkey when the consult call starts.