The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The following sections provide information about how to use Cisco Prime License Manager.
Follow these steps to begin using Cisco Prime License Manager:
Log in to Cisco Prime License Manager. See Log In.
Add a product instance. See Add Product Instance.
Determine licensing requirements for your product. See License View Settings.
Migrate your existing licenses if your Cisco Prime License Manager manages upgraded product instances that implement a different licensing methodology. See Migrate Licenses to Cisco Prime License Manager.
Perform new license fulfillment. See Create a License Plan.
To log into a standalone Cisco Prime License Manager, enter your username and password. Click Login.
For coresident configurations, use the following procedure to log in:
Step 1 | Select Cisco Prime License Manager from the list of installed applications. | ||||
Step 2 | Enter your
username and password. Click
Login
The "Getting Started" window appears with options for the following:
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In a coresident deployment, a custom log-on message created for Cisco Unified Communications Manager is automatically displayed in the Cisco Prime License Manager login window. The message is created through the Cisco Unified Operating System Administration interface. For information about how to create or edit a custom log-on message, see the Cisco Unified Communications Operating System Administration Guide.
Note | A standalone deployment does not support a custom log-on message. |
The following procedure describes how to add a product instance in Cisco Prime License Manager.
Install licenses that are installable at the product instance prior to adding the product instance. This will ensure that those licenses are eligible for migration.
If you want to add a Cisco Unified Communications Manager instance, check the status of the account using the following command: show accountlocking. The account locking setting must be set to disabled to avoid a 401 error when you attempt to add the product instance.
Note
"Contains Migratable Licenses" appears in the Status field for all product
instances whose licenses have not yet been migrated to Cisco Prime License
Manager. To make any licenses that are installable at the product instance
available in the
Cisco Prime License Manager, they must be migrated.
For information about migrating licenses, see:
Migrate Licenses to Cisco Prime License Manager.
The following procedure describes how to edit a product instance in Cisco Prime License Manager.
Step 1 | To edit a product instance, select that instance from the Product Instances table. |
Step 2 | From the
General tab of the Product Instance details page, edit the preferred settings
for the product instance.
|
Step 1 | In the Action column for the product instance you wish to delete, click Delete. A message appears, confirming that the product instance was successfully deleted. |
Step 2 | Following a successful deletion, click Synchronize Now to obtain the most up-to-date licensing information for all license types in the system. |
This section describes the different migration paths you can follow using Cisco Prime License Manager.
A standard product is any product type supported by Cisco Prime License Manager other than Cisco Unified Communications Manager or Cisco Unity Connection.
Note |
The migration path you follow depends upon a number of factors (for example: the product type, whether servers contain data from a previous version, and so on). The following flow charts provide a guide for the decisions that must be made to successfully complete your migration. For a broader view of the migration process, see the release notes for the product instance in question.
Note | If Cisco Prime License Manager is in demo mode, do not create multiple migration requests. Complete the first migration, including installation of the license, prior to initiating a second migration. If a migration request results in multiple license files, install all of them, in order, before proceeding. |
Note | Cisco Unified Communications Manager and Cisco Unity Connection each have unique migration processes. |
Use the following procedure to plan for migration of product instances whose licenses have not yet been migrated to Cisco Prime License Manager if e-Fulfillment is enabled.
Step 1 | From the Licenses > Fulfillment page in Cisco Prime License Manager, choose . The Migrate Licenses to Cisco Prime License Manager wizard window appears. |
Step 2 | From the Choose Product Type section, choose the type of product to upgrade from the drop-down menu and click Next. The Choose Product Instances section appears. |
Step 3 | From the Available Product Instances window, choose a product instance and click the arrow to move it to the
Product Instances to Migrate window.
Click Next. The Licenses to be Migrated dialog box opens. |
Step 4 | From the table, you can reduce (but not increase) your license counts in the Licenses to Migrate column. You may also choose to run a compliance check by clicking Run Compliance Check, or reset the license values by clicking Reset Values. Click OK to close the dialog box and then click Next to move on to the Summary and Next Steps section. |
Step 5 | Specify an optional description for the transaction. Read the End User License Agreement and click Finish & Generate Request. |
Step 6 | Enter your Cisco user ID in the Cisco.com (CCO) User ID field. The request is electronically submitted, and processed immediately. Your licenses are installed automatically. |
Use the following procedure to plan for migration of product instances whose licenses have not yet been migrated to Cisco Prime License Manager if e-Fulfillment is disabled.
Step 1 | From the Licenses > Fulfillment page in Cisco Prime License Manager, choose . The Migrate Licenses to Cisco Prime License Manager wizard window appears. |
Step 2 | From the Choose Product Type section, choose the type of product to upgrade from the drop-down menu and click Next. The Choose Product Instances section appears. |
Step 3 | In
the Available Product Instances window, choose a product instance and click the arrow to move it to the
Product Instances to Migrate window.
Click Next. The Licenses to be Migrated dialog box opens. |
Step 4 | From the table, you can reduce (but not increase) your license counts in the Licenses to Migrate column. You may also choose to run a compliance check by clicking the Run Compliance Check button, or reset the license values by clicking the Reset Values button. Click OK to close the dialog box and then click Next to move on to the Summary and Next Steps section. |
Step 5 | In the Summary and Next Steps section, you can view and save a summary of the changes you made. To view the summary, click View Summary. A default name for the summary also appears in the Name field using the format <productname>-migrate-<date-time-stamp> format. Instructions for placing your order and fulfilling your licenses also appear in this section. Click Finish & Generate Request. The License Migration Request and Next Steps window appears. |
Step 6 | Copy the selected text to your clipboard or click Save it to a file on your computer. |
Step 7 | Choose License Migration Portal under Step 2 and paste the copied text in the designated field or select the saved file from your computer. |
Step 8 | Click Close to return to the License Fulfillment page. |
The following flow chart will aid you in migrating Cisco Unified Communications Manager licenses to Cisco Prime License Manager:
Use the following procedure to plan for migration of all Unified Communication product instances whose licenses have not yet been migrated to Cisco Prime License Manager if e-Fulfillment is disabled.
Step 1 | From the Licences > Fulfilment page in Cisco Prime License Manager, click . | ||||||||||
Step 2 | The Migrate Licenses to Cisco Prime License Manager wizard window appears. The first step involves choosing the product type. From the Choose Product Type section, select Unified CM from the drop-down menu. The migration process is outlined in this section, and is dependent on the type of product you select. Click Next. | ||||||||||
Step 3 | The Choose
Product Instances section appears. To upgrade a product instance, select it in
the Available Product Instances window and click the arrow to move it to the
Product Instances to Migrate window.
Click Next. | ||||||||||
Step 4 | The License
Counts section appears. The Summary of Pre-Upgrade Product Instance Data table
lists the product instances you selected in the previous step. This table
cannot be edited. Below the table are a number of fields that require input:
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Step 5 | The Summary and Next Steps section appears. In this section you must indicate how the upgrade was ordered: If you select "Upgraded using one or more service contracts", enter the UCSS/ESW Contract Numbers. If you select "Purchased the upgrade", enter the Sales Order Numbers. | ||||||||||
Step 6 | Enter your
Cisco user ID in the
Cisco.com
(CCO) User ID field.
Company Name and the field used to capture additional information are optional. However; if you enter the company name, it is used in the subject line of the email and is included in the name of the zip file. A default name for the summary also appears in the Name field using the format <productname>-migrate-<date-time-stamp> format. Instructions for placing your order and fulfilling your licenses also appear in this section. Click Finish & Generate Request. | ||||||||||
Step 7 | The License
Migration Request and Next Steps window appears. Download the License Migration
Request zip file to your computer.
Email the License Migration Request to Cisco licensing support using the link provided. Click Close to return to the License Fulfillment page. |
The following flow chart will aid you in migrating Cisco Unity Connection licenses to Cisco Prime License Manager:
Use the following procedure to plan for migration of all Unity Connection product instances whose licenses have not yet been migrated to Cisco Prime License Manager.
Step 1 | From the Licenses > Fulfillment page in Cisco Prime License Manager, click . | ||||||||||
Step 2 | The Migrate Licenses to Cisco Prime License Manager wizard window appears. The first step involves choosing the product type. From the Choose Product Type section, select Unity Connection from the drop-down menu. The migration process is outlined in this section, and is dependent on the type of product you select. Click Next. | ||||||||||
Step 3 | The Choose
Product Instances section appears. To upgrade a product instance, select it in
the Available Product Instances window and click the arrow to move it to the
Product Instances to Migrate window.
Click Next. | ||||||||||
Step 4 | The License
Counts section appears. This section prompts you to choose between two options
relating to Cisco Unified Workshop Licenses (CUWL):
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Step 5 | The Summary
and Next Steps section appears. The option you selected in Step 4 determines
the information displayed in this section.
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The following are alternate migration paths, available for use under specific circumstances:
Upgrades completed without LCU Report
The Cisco Prime License Manager Migration Utility relies on DLU and license usage retained during the upgrade.
In situations where a product is upgraded to 10.x without running License Count Utility on a pre-9.x version. Please contact the Cisco licensing office and have the license file reissued if changes are required.
Fresh install with imported pre-9.x data
A migration may be required following a fresh install in situations where pre-9.0 DLU or license information is not available in Release 10.x VM. This may occur when:
The following procedure enables you to perform a migration after a fresh install. This procedure requires that an LCU report be run against pre-upgrade product instance, if still accessible, or that MAC addresses of the pre-upgrade product instances be available.
Step 1 | From the Licenses > Fulfillment page in Cisco Prime License Manager, click . |
Step 2 | The Migrate Licenses to Cisco Prime License Manager wizard window appears. The first step involves choosing the product type. From the Choose Product Type section, select the type of product to upgrade and the version from the drop-down menus. Click Next. |
Step 3 | The Choose Product Instances section appears. Check the checkbox next to Show additional Unified CM product instances. Selecting this option allows you to view products without prior version data. |
Step 4 | To migrate a product instance, select it in the Available Product Instances window and click the arrow to move it to the Product Instances to Migrate window. Click Next. |
Step 5 | The Additional Information Will Be Required window appears. Once you have read the contents of the window, click Continue to close the window. |
Step 6 | The License Counts section appears. Enter the following information Click Next. |
Step 7 | The License Migration Request and Next Steps window appears. Download the License Migration Request zip file to your computer. |
Step 8 | Email the License Migration Request to Cisco licensing support using the link provided. |
Step 9 | Click Close to return to the License Planning page. |
Product licensing has a grace period from the time that users are configured on the system. For Cisco Unified Communications Manager and Unity Connection, the grace period is 60 days.
The Global Licensing Operations (GLO) Team is available 24 x 7 x 365 and has knowledgeable agents that can help process your request and route it to the team best able to assist you. Expect a response within 48-72 hours.
To obtain migration support, select one of the following options:
Use the following procedure to plan the addition of new licenses.
Step 1 | From the Create an Add Licenses Plan. The page, click Create an Add Licenses Plan wizard window appears. |
Step 2 | From the Choose Product section, choose the product type and license version of the product to which you will be adding a licence. Click Next. |
Step 3 | From the
License Counts section, adjust the number of
licenses that will be allocated to each type of license and click
Save to
save your changes for that license type. You may also choose to run a
compliance check by clicking
Run
Compliance Check, or reset the license values by clicking
Reset
Values. After the number of licenses has been set, click
Next.
Clicking the arrow next to each license type reveals additional information about that license type. A window appears to indicate whether the compliance check passed or failed. |
Step 4 | If your compliance check fails, you can return to License Counts to make additional changes. If the compliance check passed, click Continue to move to the next section. |
Step 5 | In Summary and Next Steps section, you can view and save a summary of the changes you made. You can also enter your own summary name and description. |
Step 6 | To view the summary, click View Summary. The Save Summary in Cisco Prime License Manager option is selected by default. A default name for the summary also appears in the Name field using the format <product-type>-add-<date-time-stamp> format. Instructions for placing your order and fulfilling your licenses also appear in this section. |
Step 7 | Click Finish |
Place your order: Purchase your licenses or use your service contract to get a PAK.
Fulfill your licenses: Enter your PAK into the License Fulfillment screen of Cisco Prime License Manager and, through the e-Fulfillment process, fulfill your licenses. Cisco Prime License Manager communicates with Cisco licensing servers and your new licenses will be installed and ready to use.
Complete the following procedure to electronically fulfill your licenses.
Create a licenses plan.
Step 1 | From the Cisco Prime License Manager main menu, choose The License Fulfillment page opens. . |
Step 2 | In eFulfillment mode, click Fulfill Licenses from PAK. The Fulfill Licenses from PAK window appears. |
Step 3 | Choose Add licenses from a new PAK and enter the Product Authorization Key (PAK) code. If you have previously entered PAKs in Cisco Prime License Manager, choose Add licenses from an already-installed PAK that supports partial fulfillment and select the existing PAK code from the drop-down list. |
Step 4 | Click Next. |
Step 5 | If prompted for your Cisco.com account information, enter the username and password you entered when you registered at Cisco.com. |
Step 6 | Click OK. If there are licenses remaining to be fulfilled (and the PAK username and password are validated), the Fulfill Licenses section appears. |
Step 7 | The licenses within the PAK are listed by SKU name. The numbers of each license are categorized under a number of headings to indicate how many have been fulfilled and how many are remaining. You can specify the number of licenses you want to fulfill by selecting Fulfill in the Actions column for that license type. The Fulfill Licenses window appears. |
Step 8 | Specify the count in the Fulfill column, and click Save |
Step 9 | Click
OK to
close the window.
|
Step 10 | After you have fulfilled your licenses, you may choose to Run Compliance Check to ensure that you are in compliance. |
Step 11 | Click Next to review your changes. If you are not satisfied with your changes, click Previous to return to the Fulfill Licenses section. |
Step 12 | If you are satisfied with your changes, click Next in the Fulfill Licenses section. |
Step 13 | In the Transaction Options and License Agreement section, enter a description (optional). You can associate this transaction with a saved license summary by selecting that option and then selecting the name of the license summary from the drop-down list. |
Step 14 | Indicate that you accept the conditions of the End User License Agreement. |
Step 15 | Click Finish. Upon successful completion of the e-Fulfillment process, the new fulfillment appears in the License Fulfillment table. |
There are three types of license upgrades:
Note | The content of the PAK determines whether a license can be upgraded by feature or version. |
Use the following procedure to fulfill a major version upgrade using eFulfillment.
Step 1 | From the Cisco Prime License Manager main menu, select Licenses > Fulfillment. The License Fulfillment page opens. | ||||
Step 2 | In eFulfillment mode, click the Fulfill Licenses from PAK button. The Fulfill Licenses from PAK window appears. | ||||
Step 3 | Select the Add licenses from a new PAK option and enter the Product Authorization Key (PAK) code. If you have previously entered PAKs in Cisco Prime License Manager, you may select the second option, "Add licenses from an already-installed PAK that supports partial fulfillment". Once you have selected that option, select the existing PAK code from the drop-down menu. | ||||
Step 4 | Click the Next button. If prompted for your Cisco.com account information, enter the username and password you entered when you registered at Cisco.com. | ||||
Step 5 | Click the Ok button. If there are licenses remaining to be fulfilled (and the PAK username and password are validated), the Fulfill Licenses section appears. | ||||
Step 6 | The licenses
within the PAK are listed by SKU name. The numbers of each license are
categorized under a number of headings to indicate how many have been fulfilled
and how many are remaining.
You can
specify the number of licenses you want to fulfill by selecting
Fulfill in
the Actions column for that license type. The Fulfill Licenses window appears.
In this window you can specify the license version, feature, or both, and click
Save then
click
OK to
close the window. The updated count now appears in the Fulfill column of the
Fulfill Licenses table.
| ||||
Step 7 | Click the Next button to review your changes. If you are not satisfied with your changes, click Previous to return to the Fulfill Licenses section. If you are satisfied with the changes, click Next to move to the next section. | ||||
Step 8 | Clicking Next in the Fulfill Licenses section opens the Transaction Options and License Agreement section. In this section, you may enter a description (optional). You may also associate this transaction with a saved license summary by selecting that option and then selecting the name of the license summary from the drop-down list. | ||||
Step 9 | Select the checkbox to accept the conditions of the End User License Agreement. | ||||
Step 10 | Click the Finish button. | ||||
Step 11 | Upon successful completion of the e-Fulfillment process, the new fulfillment appears in the License Fulfillment table. |
Next to the Fulfill Licenses from PAK option on the License Fulfillment page, there is another option entitled "Other Fulfillment Options".
In Manual Fulfillment mode, selecting the drop-down arrow under this option reveals only one option: Generate License Request.
In eFulfillment mode, selecting the drop-down arrow under this option reveals three options:
To fulfill licenses from a file on your computer:
To obtain a new license (using Manual fulfillment), you must first generate a license request through the Licenses > Fulfillment page, and then use the information generated to submit a request. You will then receive your license file via email. Use the following procedure to generate a license request.
The "Retrieve Fulfilled Licenses" option is exclusive to e-Fulfillment. This feature connects to the Cisco licensing servers to retrieve and install the licenses that have been fulfilled for this Prime License Manager. This feature is useful if you wish to synchronize your Cisco Prime License Manager with the Cisco back office with regard to licenses that have been fulfilled.
Use the following procedure to retrieve fulfilled licenses:
Log in to Cisco Prime License Manager.
Select Licenses > Fulfillment.
If not already selected, click the Enable button to enable e-Fulfillment.
Under Other Fulfillment Options, select Retrieve Fulfilled Licenses. The Retrieve Fulfilled Licenses window appears.
Enter your Cisco Username and Password. You can add a description (optional) in the Transaction Description field.
Click the Retrieve and Install Licenses button.
Your Cisco Prime License Manager is synchronized with the Cisco back office and all licenses currently fulfilled are installed.