Troubleshooting IM and Presence Service Using Trace
You can initiate traces using Cisco Unified IM and Presence Serviceability to help you troubleshoot issues with your IM and Presence Service deployment. After the traces are enabled, you can use either the Real-Time Monitoring Tool (RTMT) or the command line interface (CLI) to access the trace log files.
For instructions on using Serviceability traces for IM and Presence Service, see the Cisco Unified Serviceability Administration Guide. For more information about installing and using the RTMT, see the Cisco Unified Real-Time Monitoring Tool Administration Guide. For information about using CLI commands such as file list and file get to access trace log files, see the Command Line Interface Guide for Cisco Unified Communications Solutions.
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Use only SFTP servers for file transfers using CLI commands such as file get. |