Call Park and Directed Call Park
This chapter provides information about the Call Park feature
which allows you to place a call on hold, so it can be retrieved from another
phone in the system. For example, if you are on an active call at your phone,
you can park the call to a call park extension by pressing the Park softkey.
Someone on another phone in your system can then dial the call park extension
to retrieve the call.
Directed Call Park allows a user to transfer a call to an
available user-selected directed call park number. A user can retrieve a parked
call by dialing a configured retrieval prefix followed by the directed call
park number where the call is parked.
Configure directed call park numbers in the
Cisco Unified Communications Manager Directed Call Park Configuration window. You
can configure phones that support the directed call park Busy Lamp Field (BLF)
to monitor the busy/idle status of specific directed call park numbers. Users
can also use the BLF to speed dial a directed call park number.