Get Started Overview
Cisco Emergency Responder allows your administrator to provide you with enhanced emergency 9-1-1 support by tracking the location of IP phones. When you place an emergency call from your IP phone, Emergency Responder directs the call to the appropriate Public Safety Answering Point (PSAP).
The Intrado V9-1-1 for Enterprise Service provides local routing and emergency service response for Intrado customers. Emergency Responder works in conjunction with Intrado to provide emergency services to phones located on the corporate network (on-premises) and phones located away from the corporate network (off-premises). Emergency Responder tracks the location of your on-premises IP phones, but you need to enter your location for your off-premises phones.
The Cisco Emergency Responder Off-Premises User page allows you to enter your location, assign your location to your phone, and add a new location. You can also confirm and update an off-premises location using your phone display, if you have upgraded to Cisco Unified Communications Manager 9.0 and Cisco Emergency Responder 9.0 and later, and if you are using a current phone model. Refer to the Cisco Emergency Responder Release Notes for a list of supported phone models. Your administrator must configure your phone as off-premises in Cisco Emergency Responder. Intrado validates and maintains the information. When you place an emergency call from your off-premises IP phone, Emergency Responder works in conjunction with Intrado to complete the emergency call to your local PSAP.