Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
Available Languages
Contents
- Release Notes for Cisco DX650, Release 10.1(1)
- System Requirements
- User Features and Benefits
- Related Documentation
- Cisco Desktop Collaboration Experience DX600 Series Documentation
- Cisco Unified Communications Manager Documentation
- Tips for Searching Cisco Documentation
- New and Changed Features
- Features Available with Firmware Release
- Application Dial Rules
- Check CTL and ITL Files Remotely
- Data Migration
- Flexible DSCP
- Gateway Recording
- Remote Lock
- Remote Wipe
- Self-Provisioning
- Wireless LAN Profiles
- Features Available with Latest Cisco Unified Communications Manager Device Pack
- Default Wallpaper Control
- Intelligent Proximity
- Phone Only Mode
- Serviceability Enhancements
- Installation Notes
- Install Latest Cisco Unified Communications Manager Firmware
- Install Cisco Unified Communications Manager Device Packs
- Important Note
- Limitations and Restrictions
- Behavior During Times of Network Congestion
- Supported Languages
- Caveats
- Access Cisco Bug Search
- Open Caveats for Release 10.1(1)
- Resolved Caveats for Release 10.1(1)
- Troubleshooting
- Administrator Redistributes Phone
- Change User ID of a Device
- Documentation, Service Requests, and Additional Information
- Problem Report Tool
First Published: December 12, 2013
Last Updated: June 22, 2015
Release Notes for Cisco DX650, Release 10.1(1)
System Requirements
Minimum System Requirements
The minimum system requirements for running Cisco DX650 are listed below.
Initial release of Cisco DX650 requires a device pack for each Cisco Unified Communications Manager release.
WLAN Requirements
If you use Cisco DX650 in a wireless LAN environment, consult the Cisco Desktop Collaboration Experience DX600 Series Deployment Guide at this URL: http://www.cisco.com/en/US/products/ps12956/products_implementation_design_guides_list.html.
User Features and Benefits
The Cisco DX650 provides these capabilities:
High-definition (HD) voice and video communications
Conferencing with Cisco WebEx meeting applications
Presence and instant message with the Cisco Jabber messaging integration platform
On-demand access to cloud services
Native support for HD 1080p at 30 frames per second (fps)
Video calling interoperability to other H.264 video endpoints, such as these:
Because it is Compatibility Test Suite (CTS) compliant with the open Android platform, the Cisco DX650 offers you access to the ecosystem of Cisco and commercial third-party applications that are developed for Android. Customers can also develop custom applications for Android and deploy them to both their Cisco DX650 and mobile users. The Cisco DX650 also takes advantage of the touch-directed ease of use of Android, and its ability to personalize experiences with customizable home screens, communications widgets, ringtones, and more.
Related Documentation
Cisco Desktop Collaboration Experience DX600 Series Documentation
For more information about Cisco Desktop Collaboration Experience DX650 or Cisco Unified Communications Manager, see the following publications:
Cisco Desktop Collaboration Experience DX650
All Cisco Desktop Collaboration Experience DX650 documentation is available at the following URL:
http://www.cisco.com/en/US/products/ps12956/tsd_products_support_series_home.html
User-oriented documents are available at the following URL:
http://www.cisco.com/en/US/products/ps12956/products_user_guide_list.html
Administrator-oriented documentation is available at the following URL:
http://www.cisco.com/en/US/products/ps12956/prod_maintenance_guides_list.html
The Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide is available at the following URL:
Translated publications are available at the following URL:
Open Source license information is available as the following URL:
http://www.cisco.com/en/US/products/ps12956/products_licensing_information_listing.html
Cisco Unified Communications Manager Documentation
Tips for Searching Cisco Documentation
We recommend that you use the external Google Search (http://www.google.com) to find information.
Use the following formula in the search field:
<product name> <release number> <topic keywords> site:cisco.com
Examples of Google Search entries:
New and Changed Features
Features Available with Firmware Release
The following sections describe the features available with the Firmware Release.
Application Dial Rules
Application Dial Rules for DX600 Series phones are used to convert mobile contact sharing numbers to network dialable numbers. Application Dial Rules apply to numbers in Global Search, Contacts, Favorites, Quick Contact Badges, and all click to dial features. Application Dial Rules do not apply when the user is dialing the number, or if the number is moved to the Edit field before it is initiated by the user.
Application dial rules are set in Cisco Unified Communications Manager. See the Dial rules overview chapter of Cisco Unified Communications Manager System Guide at http://www.cisco.com/en/us/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
Check CTL and ITL Files Remotely
To check the DX650 CTL and ITL files remotely, the device must be, or previously have been, registered to the Cisco Unified Communications Manager server, and Web Access must be enabled on the device configuration page.
In a web browser, go to http://<device ip>/SecurityInformation to view the CTL and ITL files, or http://<device ip>/SecurityInformationX to viewthe CTL and ITL files in an XML format.
Flexible DSCP
Cisco Desktop Collaboration Experience DX600 Series phones use the Flexible DSCP and Video Promotion feature to resolve inconsistent QoS and inconsistent bandwidth accounting when a video occurs with a different type of device.
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1).
Gateway Recording
Gateway Recording improves call monitoring by having the Media Gateway send the call to the recording server.
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.For more information, see the Monitoring and Recording chapter in the Cisco Unified Communications Manager Features and Services Guide.
Remote Lock
This feature allows you to lock a Cisco Desktop Collaboration Experience device from the device configuration page in Cisco Unified Communications Manager.
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1).
Remote Wipe
This feature allows you to wipe a Cisco Desktop Collaboration Experience device from the device configuration page in Cisco Unified Communications Manager.
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1).
Features Available with Latest Cisco Unified Communications Manager Device Pack
The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Intelligent Proximity
Intelligent Proximity allows you to pair your mobile phone to use it as a second line on the DX650. Once the mobile phone is paired, you can place and receive calls on the mobile line from the DX650, with either the handset or the speakerphone. You can also use calling features such as hold and redial with the mobile line.
You can share your mobile contacts and call history with the DX650, and move calls between the mobile phone and DX650. You can also view the mobile signal strength and battery level in the DX650 Phone application.
For more information, see Cisco Desktop Collaboration Experience DX650 User Guide, Release 10.1(1).
Phone Only Mode
Phone Only Mode limits the user access on the phone to the home screen, Phone application, Contacts application, and Settings application. The user cannot add shortcuts or widgets to the home screen in Phone Only Mode.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1) and Cisco Desktop Collaboration Experience DX650 User Guide, Release 10.1(1).
Serviceability Enhancements
Serviceability enhancements for this release include:
- configuring an email address for the Problem Report Tool in Cisco Unified Communications Manager
- remotely running debug commands on a phone or group of phones without logging into each device separately, collecting the phone log without logging into each device separately, and resetting all debug levels to their default values
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1).
Installation Notes
Install Latest Cisco Unified Communications Manager Firmware
ProcedureBefore using the Cisco DX650 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster. For more information, see the Cisco Unified Communications Manager installation and upgrade guides at this URL:
To download and install the Cisco Unified Communications Manager firmware, perform these steps.
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=278875240
Step 2 Choose your Cisco Unified Communications Manager version. Step 3 Choose the appropriate software type. Step 4 Hover over the desired file. When the popup window displays, click the Readme link to open the readme file. Step 5 Choose Download or Add to cart for the desired file. Step 6 Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.
Install Cisco Unified Communications Manager Device Packs
ProcedureBefore installing the firmware, use the following table to verify that the installed release of Cisco Unified Communications Manager supports Cisco DX650. If the installed release does not support Cisco DX650, you must upgrade or install a device pack that supports Cisco DX650.
Cisco Unified Communications Manager release Minimum Cisco Unified Communications Manager device pack 7.1(5) or higher
cmterm-devicepack7.1.5.35118-3.cop.sgn
8.5(1) or higher
cmterm-devicepack8.5.1.16097-1.cop.sgn
8.6(2) or higher
cmterm-devicepack8.6.2.24118-1.cop.sgn
9.1(1) or higher
cmterm-devicepack9.1.1.21010-1.cop.sgn
To download and install the latest Cisco Unified Communications Manager device pack, follow these steps:
Step 1 Browse to http://software.cisco.com/download/navigator.html?mdfid=268439621&catid=278875240 and log in if necessary. Step 2 In the right column, click on the Cisco Unified Communications Manager release that is currently installed. Step 3 On the Download Software page, click Unified Communications Manager/CallManager Device Packages. Step 4 Download and install the latest Cisco Unified Communications Manager device pack with Cisco DX650 support.
Limitations and Restrictions
This section lists the limitations and restrictions that apply to the Cisco DX650.
To prevent unauthorized copying of Digital Rights Management (DRM) protected HD video through the HDMI port, an HDMI monitor (or any HDMI sink device) that is connected to the phone must be HDCP compliant.
The Cisco DX650 does not support Android apps that require portrait mode, GPS, or Accelerometer. However, apps that support both portrait and landscape are supported in landscape mode.
The only supported external cameras are the Logitech C920-C Webcam and Logitech C930e.
Use the Google Play Store to find and add applications to your phone. Depending on your security settings, the Google Play Store may not be available.
Cisco does not guarantee that an application that you download from a third-party site will work.
Behavior During Times of Network Congestion
Anything that degrades network performance can affect voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
Administrative tasks, such as an internal port scan or security scan
Attacks that occur on your network, such as a Denial of Service attack
To reduce or eliminate any adverse effects, schedule administrative network tasks during a time when the devices are not being used or exclude the devices from testing.
Supported Languages
The Cisco DX650 supports the following languages and locales:
Arabic, Egypt ( ar_EG )
Bulgarian, Bulgaria ( bg_BG )
Catalan, Spain ( ca_ES )
Chinese, PRC ( zh_CN )
Chinese, Taiwan ( zh_TW )
Croatian, Croatia ( hr_HR )
Czech, Czech Republic ( cs_CZ )
Danish, Denmark ( da_DK )
Dutch, Netherlands ( nl_NL )
English, Britain ( en_GB )
English, US ( en_US )
Finnish, Finland ( fi_FI )
French, France ( fr_FR )
German, Germany ( de_DE )
Greek, Greece ( el_GR )
Hebrew, Israel ( he_IL )
Hungarian, Hungary ( hu_HU )
Italian, Italy ( it_IT )
Japanese ( ja_JP )
Korean ( ko_KR )
Latvian, Latvia ( lv_LV )
Lithuanian, Lithuania ( lt_LT )
Norwegian bokmål , Norway ( nb_NO )
Polish ( pl_PL )
Portuguese, Brazil ( pt_BR )
Portuguese, Portugal ( pt_PT )
Romanian, Romania ( ro_RO )
Russian ( ru_RU )
Serbian, Republic of Serbia ( sr_RS )
Slovak, Slovakia ( sk_SK )
Slovenian, Slovenia ( sl_SI )
Spanish, Spain ( es_ES )
Swedish, Sweden ( sv_SE )
Thai, Thailand ( th_TH )
Turkish, Turkey ( tr_TR )
Caveats
Access Cisco Bug Search
ProcedureKnown problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using the Cisco Bug Search.
Open Caveats for Release 10.1(1)
Identifier Headline CSCug64698 In DID access webex app from recents, SystemUI2 stopped CSCug82739 OMAPS00294991: Call Hold, Camera App Record, Resume, CameraHal errors. CSCuh23429 Webex was not responding CSCuh23442 Cannot join audio CSCuh35491 Webex Crashed : Webex app crashed unexpectedly CSCuh36241 system freeze and restart. opened PRT, keyboard app open for input text. CSCuh36251 cleared data as instructed to have webex save previously called numbers. CSCuh50245 DX650: unexpected Handsfree Send Frequency Response CSCuh73915 5kHz Noise Sent to the Far-End User CSCui10220 JB: UnionFS doesn't work on jbmain CSCui12665 Tutorial App - not automatically refreshing video db for first time user CSCui20642 DX650 Boot Up Hang CSCui32248 DX650: WebEx Meetings string is truncated on log in screen CSCui40888 DX650 Touch Panel Failed at RDT CSCui41092 2.5KHZ Audio noise, caused by DX650 camera module CSCui74050 In Camera video recording freezes when clicked on "Big eyes". CSCui74403 Wrong kerberos credentials still fetch internet on browser. CSCui83107 Dx650 tx-video after video-unmute to 7985-device has lot of artifacts CSCui94500 cts-500/1000 call; seen distortd vid on dx650 after call-transfer CSCuj07269 Email Exchange password change causes audio notification every 5 secs. CSCuj10223 Switching audio back from iPhone to DX650 not working CSCuj12651 Micro SD dislodged in HALT lab CSCuj12921 PRT changes for webex log files and /sdcard CSCuj14806 Phone lost power in HALT lab CSCuj20245 Contacts imported via google are retained even after account removal CSCuj29572 Screen flicker while on call CSCuj30396 URI is shown in incoming call alert CSCuj46045 WebEx forces a country code for all numbers, including internal. CSCuj48560 Webex app crashed and got a ANR pop-upI was in a Webex call on DID mode CSCuj48566 Bug 2790 Device rebooted when I fired up WebEx and tried to join CSCuj54366 PhoneActivity not paused and erroneous WINDOW_STATE_CHANGED received CSCuj65760 Computer cannot access DX650 device Screenshots CSCuj66984 DX650 went on vid-mute; camera LED shows green[delay impair] CSCuj75708 Tx-resoln did not downgr. in pkt-drop(10%) n/w[DX650 to 6000MXP call] CSCuj76847 Fonts are cut off on Home Screen-Huge size CSCuj76980 VVM password expiration notification is not coming CSCuj78275 MS watchdog due to shared mutex between i/o and control thread. CSCuj83057 Browser app doesn't respect 'AUTO' proxy over Wi-Fi settings CSCuj83155 Locally changed time in device not updates after restart. CSCuj84310 DX650 has questionable codec ordering declared in its SIP SDP CSCuj85461 Effects of Ring Settings (Endpoint Active) on Hold Reversion doesnt work CSCuj86475 Taking a Screenshot crashes SystemUI CSCuj92003 Slowly inserting 3.5mm analog headset causes false headphone detection CSCuj93675 Device locks again if unlocked quickly after restart CSCuj95317 webex System UI crash issue CSCuj95465 IPMA: "Share calls" secondary label needs updated CSCuj97539 VPN does not return after system freeze. CSCuj97851 VPN requires a power cycle to reconnect after loss of network CSCul05249 Lock screen with back and home icon is displayed after factory reset CSCul09488 Unknown message is showing while transfer the call CSCul10268 Cisco MS fails/dies when Android media server crashes CSCul14113 Request to update CiscoSSL version on AnyConnect Binary CSCul34669 Overlapping of German & Spanish, French fonts in Lock Screen UI CSCul36344 Tx-resln did not upgrade after stoppng pkt-drop impairment CSCul40800 Configuring PLAR on phone buttons 3 and above doesn't work CSCul41217 DX650 ringing continuously or call gets stuck when there is no call CSCul41476 phone only mode -- clock widget does not update when phone is idle CSCul41771 TVS requestor name IE value not correct in TVS request sent to server CSCul44316 CTS Verifier: insecure client / server test case fails CSCul50921 USB audio has crackling sound on some DX650 hw CSCul56119 Conference call switches from handset to speaker unexpectedly CSCul57822 Device go in power save mode when tapped on Lock icon CSCul58766 Error in UCM App when proxy is enabled on the device CSCul66640 Contact Photo disappeared while on long phone call CSCul67110 APK's setup as services was not download from CUCM CSCul68075 Screen goes blank when connected USB wireless Keyboard mouse during call CSCul77581 DID: In External display recent's app will be seen with different sizes. CSCul78941 Speed dials with pause don't work CSCul79044 Adding DX650 10.1.1 device firmware to CUCM CSCul80892 Taking more incorrect pin attempts to display warning message. CSCul96960 The screen does not times out and locks depending on the SLT value Resolved Caveats for Release 10.1(1)
Identifier Headline CSCud48303 VVM:Voice mail messages are played with very very less volume in speaker CSCue23832 Call is ended if tap on anywhere outside the dialog (BT off during call) CSCue82430 VVM: Prevent replies to Unity Connection Messaging System"." CSCuf94738 Settings > Display > Font size" setting does not persist" CSCug41277 Phone app:Locked device dialog displays when it should not CSCug68110 Whisper pop up is shown only in notifications when device on home screen CSCug74402 very rarely, when changing pwr source, touchscreen not responding CSCug74861 Phone app crash when locale is changed to Catalan Spanish CSCug77632 Mobility icon turns ON/OFF during an active call CSCug88240 Phone shown as Online when phone is not registered CSCug89579 Back button not working after clicking mini-calendar CSCug94643 Phone app crashed, if removed from recents while in an active call CSCug97224 max length in queue statistics is limited to 5. CSCug97918 Seen in call btwn DX650 frozn-vid whn both pkt-drop is on( delay impair) CSCuh06757 BLF status not shown in Video Search CSCuh20583 Device shows DND Shortcut on action bar even if template is removed CSCuh25423 CSF2G VVM complains about JSESSIONID cookie CSCuh36618 VVM Session closes prematurely on Unity 10.X servers CSCuh38193 Message is not displayed for CFA infinite loop with UCM MAX CFA Hops CSCuh38713 UDS service crashes intermittently CSCuh39067 Video off in Phone App - call Hold/Resume state - no immediate effect CSCuh42254 In rare cases Ethernet interface is not properly initialized CSCuh43161 Wrong monitor icon on supervisor if non-secure party added to conference CSCuh49667 UPDATE: Multiple issues with VM signin screen CSCuh51061 Text boxes in Email Account Setup are cut off on some locales CSCuh58759 Recents drawer does not show app previews CSCuh63947 User cannot login to UDS CSCuh66982 Phone app crashes when adding when more lines CSCuh73013 VVM is throwing error logs when clearing message cache CSCuh73527 Loss of phone functionality while using Plantronics Blackwire C620 CSCuh74022 TVS validation times out when server response takes more than 200 msec CSCuh75373 Overlapping of Arabic font Locale in dropdown menus in Contacts app CSCuh87133 VVM unread counts are out of sync CSCuh99418 Security crash after changing TFTP server and erasing ITL when prompted CSCui05767 Hitting save without making any changes on IPV4 settings releases IP CSCui10432 DND status in notification not correct when changed from cucm user page CSCui13071 Phone application crash while searching in action bar CSCui13076 Photo's for search results are corrupted CSCui13079 Setting crashed on Call Stats dialog CSCui17481 VVM Messages List is Blank when there are Voicemails CSCui33312 Phones Trying High Rate of Failed Logins CSCui38605 Phone stopped responding CSCui45903 Extension Mobility dialogs have visual issues CSCui48542 EW: Set status message with shutdown reason on shutdown and restart CSCui51534 Jabber icon disappeared after removing all icons from folder CSCui56504 Phone app crashed while in Transfer screen CSCui56609 Proxy setting popup visual issues CSCui62678 Phone search text box fails to provide results CSCui63334 Enable 48kHz-only USB headsets with android media. CSCui65364 The Contact's presence status is not shown in contacts widget CSCui67028 Android media latency reduction. CSCui69538 MWI LED is on but VVM app indicates no new voicemail CSCui71391 Dial out a Number from recent page, dialer pad shows no number CSCui71804 Pause/play icon of music app is not changing under system bar CSCui71854 Incoming call alert only shows FOR" DN in a forwarded call" CSCui71869 Volume of music app decreases when pressed headset button on endpoint CSCui73763 Device Freeze when kerberos auth activated and playstore accessed. CSCui75027 Phone stopped responding - I received an incoming call. CSCui76086 Unable to add URI from BLF SD in Contextual Action Screen CSCui76803 Conference details are overlapped when display names are long CSCui77033 Browser crash on NTLM proxy authentication from settings CSCui78220 Ring tone heard in DX650 handset- in a BT call as well as an IP call CSCui78911 Extra line is shown under speed dials upon adding queue status button CSCui79407 Hunt group login state icon is not preserved on device reset/restart. CSCui79681 Wrong monitor icon on supervisor if non-secure party added to conference CSCui79812 Hunt Pilot details are not displayed in incoming alerts and call details CSCui80082 Contact app crashes the first time clicking on Conatact w social updates CSCui80332 EM login sometimes does not pop up when clicking on Sign in as new user CSCui81600 DID restart toast coming on external display rather than internal. CSCui81666 Long Hunt group alerting name is truncated in phone app CSCui81923 Video crashed on searching a contact in a active video call CSCui82044 Phoneapp crash when twoway intrcom conectd durng call recording on agent CSCui82247 BT settings tab got freezed CSCui86184 No audio on resume after vid is disabled from UCM in held state CSCui86317 calllist view is not proper after answer when video is disabled from UCM CSCui86556 Refresh Button in Queue status closes the queue details dialog box CSCui88660 Phone app stops when lock screen is triggered CSCui88683 Notification icons have inconsistent color CSCui88698 Tx-resln stay at old value inspite of change to Auto in phApp durng call CSCui88723 Registration fails after factory reset in encrypted config with Null LSC CSCui90163 Dialing out a default domain URI only shows the name & not the extension CSCui90259 Sudden disappearance occurs for secondary lines after Reset->Restart CSCui90316 Conference/transfer from the list is unsuccessful for a plus DN"" CSCui90809 URI not displayed when dialing from search results CSCui91106 Wrong URI displayed on dialing when call forward is enabled CSCui92849 Device go to Power save mode after double duration of lock CSCui94542 360p vid seen on CTS is not of good quality(tiny dots appear on CTS-500) CSCui97461 VVM: reply / reply all / forward screen - many buttons do not function CSCui99230 Intercom Pop-up flickers when tapping connect icon for two way intercom CSCui99289 Phone app crash observed by tapping on callback available notification CSCui99439 MNC reached toast is not displayed for shared line CSCuj01911 Bkgd asset for video call details popup incorrect CSCuj04248 Parker destination unavailable" is not displayed if no park slot" CSCuj04452 Phone app overflow menu changes its position when device re-registers CSCuj04469 Cisco Search crashed- one time issue CSCuj04671 While dialing out a partial SD,shows only remaining nos in the DN area CSCuj07269 Email Exchange password change causes audio notification every 5 secs. CSCuj07921 Conference call dialer should not have voicemail option CSCuj09478 Toast is not displayed on tapping call pickup for PLAR line CSCuj09707 Phone app crash observed if endpoint ends preserved intercom call CSCuj09865 Recents tab is blank CSCuj10174 Switch button in System Notification area does not work as intended CSCuj12995 Multiple issues with orientation screen CSCuj13031 Visual revisions to display options screen CSCuj14908 Phone app force closed when invalid data is in speed dial indexes. CSCuj15435 during E20 call ; conctd C920 ext-cam ; Vid not transfd to ext-cam CSCuj28156 VVM: Visual voicemail crash observed after sign in to VVM CSCuj30699 Email app Crash when text of subject is dragged using external mouse CSCuj31259 External Camera b/w usage Bursts at up to double the configured b/w CSCuj35673 Phone not responding after webex meeting. CSCuj39613 BW-impair to 250kbps; aftr few sec seen blank screen on EX60(fatal-sig) CSCuj41667 Phone app crashed: One time issue. CSCuj42359 Navigating to messages tab opens onscreen keyboard CSCuj44875 Accessibility: Headers in line area are read as disabled CSCuj44890 Accessibility: Incoming call info is read intermittently in phone app CSCuj44905 Accessibility: Lockscreen accessibility issues CSCuj45661 Bad audio quality on wireless calls CSCuj45814 Zebra patterns slowly appear in C920 Transmit Stream CSCuj57009 update Google map to version 6.14.3 from GMS 4.1_r5 CSCuj57245 self view video frozen -- meet me video bridge with about 8 participants CSCuj57581 Poor Bluetooth audio quality (pops & clicks) due to clock sync issue CSCuj60311 Lockscreen UI textbox is not visible when ScreenLock is set has password CSCuj60486 Fonts issue in Contacts & Calendar-Display size as Huge CSCuj62563 URI Calling failed when dialed using BLF Speed Dial CSCuj63143 got phone not working message when answering a (webex) call CSCuj63514 Call alert does not dismiss when answered by remote phone CSCuj63686 In Ext-cam call seen tx:352x288 but self-view is of 16:9 aspect ratio CSCuj69088 Config Manager: Modify handling of parser error CSCuj69502 Search hint not shown in Phone App UI CSCuj69623 Setting isn't responding" after changing Wifi On/Off" CSCuj70803 Unable to log in to vvm account after entering invalid server address CSCuj71798 Forwarded call divert phone hang CSCuj74488 Phone app crash is seen while resuming a hold call on the Endpoint CSCuj75108 Unable to get audio stream info after call is established CSCuj77678 Test Case: 11.4.2.4 Intermittent Failure: Dial from call history failure CSCuj83909 Video user experience with Anyconnect VPN not good CSCuj85569 Phone app gives force close error CSCuj90702 Conference message isn't showing in DX650 when called phone is in contac CSCuj97070 Add a new call" from predictive search causes calling an unknown number" CSCuj98225 Cannot to return to phone app while on Jabber IM CSCul02661 Settings sometimes crashes when returning to Call Stats via Recent Apps CSCul03283 ANR in BundledAppInstaller during onCreate CSCul06599 In a call, unable to alternative between a BT headset and speaker phone CSCul07623 Silent Monitoring from the supervisor side is not working CSCul07743 Phone app crashed during partial speed dial CSCul15767 Phone app crash is observed when playing greeting without recording CSCul16783 Audio didn't switch from Bluetooth headset to speakphone CSCul17933 ICMP_UNREACHABLE caused CC restart CSCul22958 Keeps asking for UDS creds CSCul29965 BT headset volume too low for lower steps; too high for higher steps Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Problem Report Tool
Cisco DX650 includes an integrated reporting tool, Problem Report Tool, to provide support for device-related issues. To access the tool, choose .
NoteEmail messages generated by the Problem Report Tool are required by Cisco TAC when troubleshooting problems on Cisco DX650 devices.
Users can issue a notification from their device by accessing the Problem Report Tool and providing the following information:
Select date that problem was observed (this field is auto populated with the date the tool was invoked)
Select time that problem was observed (this field is auto populated with the date the tool was invoked)
Select problem application. If you are unsure of the application that had the problem, select None.
Problem description (include a succinct description of the unexpected behavior that was observed and any steps that led to it)
Customer support email address (provided by administrator)
Tap Create problem report.
Note
The customer support email address is the device administrator email address.
Copyright © 2016, Cisco Systems, Inc. All rights reserved.
FeedbackContact Cisco
- Open a Support Case
- (Requires a Cisco Service Contract)