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This chapter provides the procedure for recovering from a software failure of the Cisco Show and Share 5.2 in the following sections:
Before attempting your recovery, you must complete the following tasks:
•Contact your sales engineer or Cisco TAC to obtain the recovery CD for Cisco Show and Share 5.2.
•Write down the network configuration information for your site (DHCP or Static network settings).
•Obtain physical access to the Cisco Show and Share appliance.
The following table show the major steps you must take to perform a software recovery on your Cisco Show and Share appliance.
If possible, back up your Cisco Show and Share appliance. If you cannot create a new backup, be sure you have access to a previous backup.
Perform the software recovery procedure.
Restore your Cisco Show and Share configuration and content.
Pair the Cisco Show and Share and Cisco DMM appliances.
Chapter 3, "Pairing the Cisco Digital Media Suite Appliances"
If you can access the Cisco Show and Share AAI interface, create a new backup of your Cisco Show and Share configuration. Make sure you choose CONTENT+CONFIG as your backup option to ensure that you can restore media that is stored on the appliance.
If you cannot access the Cisco Show and Share AAI interface, you will need to use a previous backup. Any configuration changes made and local media uploaded since the previous backup will be lost.
See the Administration Guide for Cisco Digital Media System 5.2.x Appliances for information about performing the backup.
To recover the Cisco Show and Share, complete the following steps:
Step 1 Insert the recovery CD in the CD/DVD-ROM drive and restart the appliance.
If you see the following screen briefly, the server appliance is booting from the recovery CD.
The driver loads. After approximately two minutes, you are asked for confirmation to overwrite the existing system. This erases all existing data on the Cisco Show and Share appliance. By default No is selected.
Step 2 Use the Tab key to navigate to Yes and press Enter to proceed.
The Formatting screen displays.
The package installation screen displays.
The Post Install screen displays.
After installation completes, the appliance now reboots, and displays the rebooting system message.
Step 3 The boot config tool starts automatically the first time you boot the Cisco Show and Share appliance, taking you into the appliance administration interface (AAI). When you see the Start of First Boot screen, press Enter.
Step 4 In the HOSTNAME Configuratoin screen, enter the fully qualified domain name of the appliance (hostname plus the domain name).
This screen is an example of the hostname of the appliance being set to server.example.com.
Step 5 The DHCP configuration screen displays. If the server appliance gets the IP address automatically from the DHCP server, select Yes.
Note Cisco does not recommend using DHCP. If the IP address of the Cisco Show and Share server appliance expires, you must reconfigure the DMM application for successful deployments.
Step 6 If DHCP is enabled, go to Step 12, time zone configuration. If DHCP is disabled, enter the IP address, subnet mask, default gateway, primary DNS and, if available, a secondary DNS in the Configure TCP/IP screen.
Step 7 Confirm the network settings. Press Enter if all the information is correct. If the information is incorrect, use the arrow keys to navigate to No and press Enter to re-configure your settings. Then, wait until the network settings are applied. The following example reflects the example configurations shown in Step 6.
Step 8 If your network infrastructure requires you to manually specify network negotiation settings, select No to disable auto-negotiation.
Step 9 If you enabled auto-negotiation, go to Step 12, time zone configuration. If auto-negotiation is disabled, set the NIC speed to 10, 100, or 1000 Megabits.
Step 10 Set your NIC to either full or half duplex.
Step 11 Confirm the NIC speed and duplex.
Step 12 Configure the time zone. Select the timezone by using the up and down arrow. Press Tab, and then press Space to select or deselect System clock uses UTC. Press Tab again to navigate to the OK button, and press Enter.
Step 13 Confirm the time zone setting. Press Enter on if all the information is correct. If the information is incorrect, use the arrow keys to navigate to No and press Enter to re-configure your settings.
Step 14 Select the date. Press Tab, and use the up and down arrows to change the month. Press Tab, and use the up and down arrows to change the year. Press Tab, and use the up and down arrows and left and right arrows to select day. Press Tab, and select the OK button. Press Enter to submit the information.
Step 15 Confirm the date. Press Enter if the information is correct. If you need to change the information, use the arrow keys to navigate to No, and press Enter to reconfigure your settings.
Step 16 Select the time in 24 hour format. Press Tab, and use the up and down arrows to set the hour. Press Tab, and use the up and down arrows to set the minutes. Press Tab, and use the up and down arrows to set the seconds. Press Tab, and select the OK button. Press Enter to submit the information.
Step 17 Confirm the time. Press Enter if all the information is correct. If the information is incorrect, use the arrows to navigate to No and press Enter to reconfigure your settings.
Step 18 Set the password for admin, the default administrator account for this appliance. Your password cannot be null. The password should be at least six (6) characters long.
Step 19 Confirm the password for admin user.
Step 20 A confirmation screen displays for your admin password change. Press Enter to continue.
Step 21 Set the password for pwadmin user. The pwadmin account allows you to reset your admin user password (for example, if you were to forget it). The password cannot be null and must contain at least six (6) characters.
Step 22 Confirm the password for pwadmin user.
Step 23 A confirmation screen displays for your pwadmin password change. Press Enter to continue.
An end of the first boot screen displays. The recovery is now complete, and you can log in to AAI as admin by using the new password or as pwadmin by using the new password.
Step 24 Go to the "Restore Your Cisco Show and Share Settings and Content" section.
Use the Cisco Show and Share appliance AAI interface to restore your configuration and content backup. Refer to the Administration Guide for Cisco Digital Media System 5.2.x Appliances for information about performing the restore.
After restoring your data, go to Chapter 3, "Pairing the Cisco Digital Media Suite Appliances."