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This chapter contains the following sections:
You can view details of a service request, including its progress through the workflow, the service request log, objects created by the service request, and input and output of the service request workflow. To view service request details:
Step 1 | Choose . |
Step 2 | On the Service Requests page, click Service Requests. |
Step 3 | Choose a service request. |
Step 4 | Click View Details. The Service Request Status screen appears. |
Step 5 | Choose among different aspects of the service request to examine:
|
Step 6 | Click Close. |
Administrator input.
Task input.
Task output.
Mapped input or output. In the case of a mapped input (or output), the name of the corresponding source (or target) output (or input) is shown in the Input/Output column. For example, a task input mapped to the EMAIL_ADDRESSES output from task SendEmail_94 would display SendEmail_94.EMAIL_ADDRESSES in the Input/Output column.
Note | The input and output values for a service request are viewable even if the underlying workflow has been deleted. However, in this case the input values cannot be edited. |
You can undo all or part of an executed workflow by using the Service Request Rollback feature. See Rollback.
You can roll back most workflow tasks that executed successfully. Exceptions:
Some tasks are designed such that they cannot be rolled back.
Rollback can be disabled for a task within a particular workflow. See the following discussion.
Any changes made by tasks that are not selected for rollback (for example, creating virtual resources) are not undone (for example, the virtual resources are not removed). If you choose to roll back an entire successful service request, all its workflow tasks are rolled back (with the previously listed exceptions).
Note | You can roll back a service request even if the underlying workflow has been deleted. |
Step 1 | Choose . |
Step 2 | On the Service Requests page, click Service Requests. |
Step 3 | Choose the service request that corresponds to the workflow that needs to be rolled back. |
Step 4 | (Optional) View
the assets affected by the workflow. To view the workflow assets:
|
Step 5 | Click Rollback Request. |
Step 6 | Initially, all tasks that can be rolled back are checked. Uncheck any tasks that you do not want to roll back.
Tasks for which rollback has been disabled (see Configuring a Task in a Workflow) are unchecked. Checking these tasks to request their rollback results in an error when you submit the workflow rollback. If this happens, uncheck any tasks with disabled rollbacks and submit the workflow rollback again. You can roll back subtasks at any level in the workflow's hierarchy of compound tasks. The Task Name column in the Rollback Service Request dialog displays the ancestry of each listed task. |
Step 7 | Click Submit. |
Rollback workflows start with Rollback in the Catalog/Workflow Name column of the Service Requests page. Right-click a rollback service request and choose View Details to examine its status.
You can resubmit all or part of a failed or cancelled service request.
A workflow can include an approval task that requires a user, usually an administrator or someone with budget authority, to approve the workflow before it completes. To deal with workflows requiring your approval, do the following:
A service request has been submitted with an Approval task that requires approval of a user ID that you own.
Step 1 | Choose . | ||
Step 2 | On the My Approvals screen, choose an approval with status Pending in the My Approval Status column. | ||
Step 3 | (Optional). To view the service request details, click View Details. | ||
Step 4 | Choose what to
do with the request:
If you selected Approve or Reject, the Service Request screen appears. Continue to the next step. If you selected Cancel Request, the Cancel Service Request dialog appears. Skip the next step. | ||
Step 5 | (Optional). Enter a comment in the Comment field of the Service Request screen. | ||
Step 6 | Click the button corresponding to your chosen action (Accept, Reject, or Cancel Request) to complete the action. |
To see the status of any workflow in your approval list, click View Details.
To see the status of a workflow that you cancelled or a workflow not in your approval list, choose
from the main menu.You can delete archived service requests from Cisco UCS Director. The deleted service requests are removed permanently from Cisco UCS Director.
You can enter archived service requests to delete in one of two ways:
By selecting the service requests on the Archived Service Requests screen and clicking Delete Requests.
By clicking Purge Requests and entering the IDs of the archived service requests.
Both methods result in the permanent removal of the specified service requests. The only difference is the method of data entry.
You can delete only archived service requests. For information about archiving service requests, see the current release of the Cisco UCS Director Administration Guide. Because active service requests cannot be archived, you cannot delete service requests that are in progress, or that contain child service requests that are in progress.
You also cannot delete a service request that has a rollback that is in progress or that has failed. For example, say that you submit a rollback for service request (SR) 100 that generates a rollback service request SR 101. You cannot delete SR 100 while SR 101 is in progress. Furthermore, you cannot delete SR 100 if SR 101 fails.
To delete service requests, do the following:
Step 1 | Choose . |
Step 2 | On the Service Requests page, click Archived Service Requests. |
Step 3 | You can either
enter service request IDs using the keyboard or choose service requests from
the
Archived
Service Requests report.
To enter service request IDs, skip to the next step. To choose service requests instead, do the following: |
Step 4 | To enter service requests, do the following: |