Patients can provide feedback about their stay by filling out and submitting surveys in Patient View.
You will build those surveys in Admin View. After you build them, care staff will use Care Team View to assign the surveys to patients.
Consult with hospital units to identify the type of surveys needed and the questions that you should include. Surveys and questions can be created for patients within certain units. Also inquire if any response should trigger a notification to the attending care staff. For example, the attending care staff may need to be notified if the patient submits a negative rating about a service or a high pain rating. If that is necessary, you will create work flows for those cases. Refer to the “Pathways” chapter for more information.
Features of the Surveys Page
There are three tabs in the Surveys page of Admin View:
- Surveys tab: This tab contains a list of all existing surveys and the Create New Survey button. You will build and modify surveys in this tab.
- Questions tab: This tab contains a question bank, where you can add questions that you will use when building surveys.
- Option Groups tab: This tab contains all the available answer option groups that can be used for questions.
Table 6-1 Option Groups
Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree
Yes, No, Don’t Know
No pain, Mild pain, Minor pain, Noticeable pain, Moderate pain, Moderately strong pain, Strong pain, Severe pain, Intense pain, Excruciating pain, Unspeakable pain
A feature that you will see within the Survey and Question tabs is a search field that when clicked displays a list of department IDs that are pulled from EMR. This field is found on the upper right corner of both tabs. Before building a survey, enter the department ID in the search field or select an ID from the list.
Add Questions to the Question Bank
You can build a question bank to store the questions. This is particularly useful if there are questions that you will use across multiple surveys.
To add a question to the question bank:
Step 1 Select the Questions tab.
Step 2 Choose the department ID from the drop down list in the upper right corner of the pane. If you do not choose a department ID, the question will be available to all department surveys in the Survey tab.
Step 3 Click the Create New Question button.
Step 4 Enter a survey question.
Step 5 Choose the type of multiple choice answers best fits the question. For example, choose ‘yesno’ if the patient would answer the question “Yes”, “No”, or “Don’t Know”.
Step 6 Choose a gender. By default, all genders will see this question. Choose an option other than ‘All’ if you want to restrict the question to a particular gender.
Step 7 Choose ‘Above 13’ if patients under 13 years old should not read the question.
Step 8 If you will use questions that have already been added to the Question Bank, click the Question Bank button. Place check marks next to the questions you want to use. Then click the Add Questions button at the bottom of the Question Bank dialog box. The questions will appear in the survey.
After you add questions to the question bank, you can build a survey with those questions.
Add a Survey
To create a new survey, follow these steps:
Step 1 Select the Survey tab.
Step 2 If the survey is intended for patients within a specific to a unit/department, choose the department ID from the drop down list in the upper right corner of the pane. If you do not choose a unit/department, the question will be shown to all patients in the hospital if age or gender is not specified.
Step 3 Click the Create New Survey button.
Step 4 In the Survey Details page, enter a name for the survey. This name will appear in Care Team View.
Step 5 Choose a survey type. The default type is “Standard”, which can be used for all surveys.
Step 6 The default setting for gender is “All”. If the survey is for a particular gender, specify it.
Step 7 Choose an age group or keep the default “Unrestricted” for patients of all ages.
Step 8 Now you will add the questions to the survey. Click the Add Questions button.
Step 9 If you will use questions that have already been added to the Question Bank, click the Question Bank button. Place check marks next to the questions you want to use. Then click the Add Questions button at the bottom of the Question Bank dialog box. The questions will appear in the survey.
Step 10 If you want to create new questions, click the Create New Question button in the Survey Questions screen. In the Create New Question dialog box, enter the question text and choose an option group for the answers. If age and gender should be restricted, choose those settings accordingly. Click Save Changes to save the new question.
Step 11 When you have finished adding all the questions to the survey, click the Review & Confirm button.
Step 12 Click the Save Survey button.
Now go to the “Pathways” page and configure a work flow for the surveys.
In addition to creating surveys, you can do the following the Surveys page of Admin View:
- View questions used in a survey: The Show Questions button gives you a quick view of the questions used in each survey.
- Edit a survey: Click the blue button with a pencil icon in the Actions column to edit a survey.
- Delete a survey: Click the red X button in the Actions column to delete a survey from the list.
- Search the survey table: Use the search field to sort by survey names, types, gender, and age.