Cisco Smart+Connected Digital Signage Administrator Guide
- Updated:
- December 7, 2013
Chapter: Troubleshooting
Troubleshooting
This chapter provides solutions to the problems that you may encounter while working with the Smart+Connected Digital Signage application.
Error Messages
Problem 
1
Message: Add an Incident Message.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Emergency Incident tab when you add an emergency notification without entering the Incident Message.
Problem 2
Message: Some messages are not deleted as they are attached to some incidents.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Incident Status tab when you try to delete a message which is attached to other incidents. Messages attached to other incidents cannot be deleted.
Problem 3
Message: Same location selected for some other message.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Emergency Incident tab when you try to associate multiple emergency incident messages to the same location.
Problem 4
Message: You cannot edit an active incident.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Incident Status tab. Editing is possible for a disabled incident only.
Problem 5
Message: You cannot delete an active incident.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Incident Status tab. Deletion is possible for a disabled incident only.
Problem 6
Message: You do not have enough permission to delete some/all of these items.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Incident Status tab when the user with inappropriate permissions tries to delete the messages.
Problem 7
Message: There is some Emergency Display in some of the selected locations. Do you want to override them?
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Emergency Incident tab when you try to send multiple messages to a selected location.
Warning Messages
Problem 1
Message: Please enter the File Name.
Solution Displayed while adding the News Content in the Cisco Smart+Connected Information Signage > News Contents tab if you leave the File Name field empty. Enter the file name and other required data in all the fields and click Save.
Problem 2
Message: You must enter the story or select an image to be displayed.
Solution Displayed while adding the News Content in the Cisco Smart+Connected Information Signage > News Contents tab if you click Save, leaving the Story and Title fields empty.
Problem 3
Message: Please select location for the News.
Solution Displayed while adding the News Content in the Cisco Smart+Connected Information Signage > News Contents tab if you click Save without selecting a location after entering the data in all the fields.
Problem 4
Message: Please complete Content Type fields.
Solution Displayed while adding Content Link Details in the Cisco Smart+Connected Information Signage > Content Links tab when you enter data in all other fields, but leave the Content Type field blank, and click Save.
Problem 5
Message: Please enter valid duration for the content link.
Solution Displayed while adding Content Link Details in the Cisco Smart+Connected Information Signage > Content Links tab when you enter "0" in the Refresh Rate (Secs) field and click Save.
Problem 6
Message: You are about to delete the selected Content Links, do you want to continue?
Displayed while deleting a content link in the Cisco Smart+Connected Information Signage > Content Links tab when you check the relevant content link(s), and click Delete.
Feedback