Cisco Smart+Connected Digital Signage Administrator Guide
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- December 7, 2013
Chapter: Troubleshooting
Troubleshooting
This chapter provides solutions to the problems that you may encounter while working with the Smart+Connected Digital Signage application.
Error Messages
Problem 
1
Message: Add an Incident Message.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Emergency Incident tab when you add an emergency notification without entering the Incident Message.
Problem 2
Message: Some messages are not deleted as they are attached to some incidents.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Incident Status tab when you try to delete a message which is attached to other incidents. Messages attached to other incidents cannot be deleted.
Problem 3
Message: Same location selected for some other message.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Emergency Incident tab when you try to associate multiple emergency incident messages to the same location.
Problem 4
Message: You cannot edit an active incident.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Incident Status tab. Editing is possible for a disabled incident only.
Problem 5
Message: You cannot delete an active incident.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Incident Status tab. Deletion is possible for a disabled incident only.
Problem 6
Message: You do not have enough permission to delete some/all of these items.
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Incident Status tab when the user with inappropriate permissions tries to delete the messages.
Problem 7
Message: There is some Emergency Display in some of the selected locations. Do you want to override them?
Solution Displayed in the Cisco Smart+Connected Emergency Notification > Emergency Incident tab when you try to send multiple messages to a selected location.
Warning Messages
Problem 1
Message: Please enter the File Name.
Solution Displayed while adding the News Content in the Cisco Smart+Connected Information Signage > News Contents tab if you leave the File Name field empty. Enter the file name and other required data in all the fields and click Save.
Problem 2
Message: You must enter the story or select an image to be displayed.
Solution Displayed while adding the News Content in the Cisco Smart+Connected Information Signage > News Contents tab if you click Save, leaving the Story and Title fields empty.
Problem 3
Message: Please select location for the News.
Solution Displayed while adding the News Content in the Cisco Smart+Connected Information Signage > News Contents tab if you click Save without selecting a location after entering the data in all the fields.
Problem 4
Message: Please complete Content Type fields.
Solution Displayed while adding Content Link Details in the Cisco Smart+Connected Information Signage > Content Links tab when you enter data in all other fields, but leave the Content Type field blank, and click Save.
Problem 5
Message: Please enter valid duration for the content link.
Solution Displayed while adding Content Link Details in the Cisco Smart+Connected Information Signage > Content Links tab when you enter "0" in the Refresh Rate (Secs) field and click Save.
Problem 6
Message: You are about to delete the selected Content Links, do you want to continue?
Displayed while deleting a content link in the Cisco Smart+Connected Information Signage > Content Links tab when you check the relevant content link(s), and click Delete.
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