asked questions apply only to administrators.
What is GSB?
What is the name of my WebEx backup site?
GSB stands for
Global Site Backup. WebEx's Global Site Backup (GSB) system ensures that you
experience business continuation even in a disaster situation. Additional
benefits include full redundancy for maintenance windows or other system
outages. GSB provides each customer with a backup WebEx site. The GSB system
provides real-time, two-way database data synchronization between the primary
site and the backup site. All customers are supported with GSB.
Is a WebEx
backup site a separate site from the primary site?
Yes, a backup site
is a separate site from the primary site. WebEx hosts the backup site on a
different system and at a separate geographic location from the primary site.
automatically redirected to my backup site when necessary?
Yes, the GSB system
automatically redirects you to your backup site in the event of the entire
meeting system failure. If you started a meeting on your primary site and your
primary site fails due to a whole system failure, you are automatically routed
to the same scheduled meeting on your backup site. In case of certain partial
system failures, WebEx will manually switch your service to the GSB site.
What are some
typical instances in which my meeting will be routed to my backup site?
If the primary site
fails before a scheduled meeting is started. The scheduled meeting is available
on the backup site, since meeting data is synchronized real time between the
primary and the backup site. Meetings you scheduled on the backup site will
also be available when the primary site is back online again.
What happens if
the primary site fails during the meeting?
If the primary site
fails due to a whole system failure during a meeting, everyone -- including the
host and attendees -- is disconnected from the meeting. All meeting
participants can rejoin the meeting using the primary site URL, and they are
automatically routed to the backup site. If the meeting collaboration servers
still function, you can continue the meeting on your primary site. However, you
cannot start a new meeting on your primary site. You can start a new meeting
only on your backup site until the services on your primary site are running
Can I access the
meetings I scheduled on my primary site on my backup site?
With the GSB
system, user account and meeting information are synchronized in real-time and
in two ways between the primary site and the backup site. You may access the
meetings on your backup site only when your primary site is not available.
Can I create a
new user account on my backup site and use the account on my primary site?
Yes. A user account
created on the backup site will be replicated to the primary site in real time.
Can I schedule a
meeting on my backup site and start the meeting on my primary site?
With the current
GSB system, the answer is Yes. When you schedule a meeting on your backup site,
that meeting is replicated to your primary site instantly. Any meetings that
you schedule on the backup site do appear on your primary site.
maintenance be performed?
Communication will be sent out for any maintenance ahead of time, and the work will be done in our standard maintenance windows, 7 p.m. (PST) to 12 a.m. (PST). During this time we will fail-over to the backup site, and then fail-back after the maintenance has been complete, and there should not be any impact to the availability of the service.
How do I know if
I am on my backup site?
With the GSB system
your backup site looks exactly that same as your primary site. You can identify
which site currently connected to by calling
http://mycompany.webex.com/mycompany/detectbackup.php. If the URL reaches the
primary site, it returns a "Primary" message. If it reaches the GSB site, it
returns a "Backup" message.
How often is my
primary site backed up? During what hours is the site backed up?
With the GSB system, your site data are synchronized between the primary site and the backup site in real time and in a two-way fashion. If your primary site needs to be updated, WebEx performs the updates during the normal maintenance window from 7 p.m. (PST) to 12 a.m. (PST). These maintenance updates on the primary site are updated to the backup site instantly.
Can I use my
backup site even if my primary site is NOT down?
With the GSB
system, you may access only one site, either the primary site if it is up, or
the backup site in case the primary site is unavailable. The WebEx network
automatically redirects the meeting requests to the backup site in case the
primary meeting system is down.
When I use my
backup site, does it access information on my primary site?
Yes. When you start
a meeting replicated from your primary site on the backup site, the meeting
status (In Progress/Join Now) will also be displayed for the original meeting
on the primary site. Attendees can join the meeting started on the backup site
from the primary site.
Is the XML API
supported on my backup site?
The XML API is
supported on your backup site with GSB. With GSB there is no need to modify
your integration codes since the primary site and the backup site have the same
Is the Client
API (SDK) supported on my backup site?
current RUN Site’s support for API customers, the GSB API Support to partners
offers many more features. The RUN sites only have user accounts and branding
information, while GSB Sites have many more features supported as listed above.
GSB also provides a way for API users to detect if they are accessing the
backup site by calling
If the URL reaches the primary site, it returns a "Primary" message. If it
reaches the GSB site, it returns a "Backup" message. RUN Sites did not provide
any indication of Backup sites.
Is my branding
and customization information available on my backup site?
In the GSB system,
user account and meeting information are synchronized in real-time and in two
ways between the primary site and the backup site. The site branding
information is replicated once a day from the primary to the backup site only.
Branding updates made on the backup site are not available on the primary site.
customized pages available on my backup site?
Yes. The GSB
replication system replicates all customized pages and client versions from the
primary site to the backup site once a day. Customized pages and clients are
usually available on the backup site after 24 hours.
How is my backup
site usage tracked?
WebEx merges backup
site usage with your corresponding primary sites. Reports on your primary site
contain both the primary site and backup site usage.
teleconference number change if I am routed to my backup site from my primary
No. You shall use
the same teleconference number on your backup site as on your primary site.