Meeting Center

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What do I need to host or attend meetings?

You need to download the WebEx Meeting Manager. The first time you start or join a meeting, it is automatically downloaded to your computer. You can also download the Meeting Manager from your Support page.

For a detailed list of the computers, operating systems, and browsers that work with WebEx Meeting Center, see Cross-platform Features (WBS30).

Can I schedule meetings from Microsoft Outlook?

Yes. You can use Outlook to schedule meetings, invite attendees, and start WebEx meetings. The attendees you invite can join your meeting from their Outlook Calendars.

To get started, download and install WebEx Integration for Microsoft from your WebEx Support page. For detailed instructions, see the Integration to Outlook User's Guide (also available on your Support page). To get to the Support page, select Assistance on the menu at the left, then select Support.

Note	You need administrative privileges to install WebEx Integration for Microsoft on Windows computers

When I try to join a meeting on Mac, I am asked to download and install an add-on. How do I do that?

When you start or join a meeting on Mac for the first time, starting in WBS28.5, you are asked to download and install an add-on.

1. Select the Download and Install Add-On button and download the Cisco_WebEx_Add-On.dmg file to your computer.
2. Run the downloaded file.

3. Run the Install Cisco WebEx Add-On.app and follow the instructions on the screen.

After the installation is complete, the meeting starts automatically.

What's the difference between "file sharing" and "application sharing"?

With file sharing, attendees can see the file or document, but presenter can't change it. With application sharing, you share the application that you used to create or change the file or document; as you change the document, your attendees see your changes. Application sharing uses more bandwidth and therefore can affect the overall performance of your meeting.

You can share virtually any type of file or application, but those that stream video or audio may not display appropriately. To share streaming content, use WebEx "Web content sharing" which displays the content in a Web browser on each attendee's computer. All you have to do is select Web Content from the Share menu, enter the URL of a Web site that contains the streaming content, and your attendees can see it in their own browsers. You can share many files or presentations at the same time; each file or presentation appears on its own tab in the content viewer.

File sharing requires relatively little bandwidth and thus works well at slower connection speeds. Application sharing requires more bandwidth.

Can I save presentations or documents that contain annotations and view them offline?

Yes. Just save the document or presentation to your desktop and then double-click it. The document or presentation displays in the WebEx File Viewer.

Can I show animations and slide transitions in Microsoft PowerPoint presentations?

Yes.

Why do attendees sometimes see a yellow crosshatched pattern when I share applications with them?

The crosshatched pattern is the shadow of a window that is displayed on top of the shared application. Just close the window and the pattern disappears.

Can I use my keyboard keys to remotely control remote applications?

Yes. Meeting Manager maps your keyboard keys to those on the remote computer. For details, look up "keyboard shortcuts" in your Meeting Center user guide.

Can I share a Keynote presentation on the Mac?

Yes.

Can I share StarOffice documents on Solaris?

Yes. You can share StarOffice7 presentations. For more information about using Meeting Center with Solaris computers, see WebEx Cross-platform Features (WBS30).

Can I share a Keynote presentation on the Mac?

Yes.

Can I share StarOffice documents on Solaris?

Yes. You can share StarOffice7 presentations. For more information about using Meeting Center with Solaris computers, see WebEx Cross-platform Features (WBS30).

What are the known limitations for content sharing in CMR Hybrid (WebEx-enabled TelePresence) meetings?

The following are known limitations for sharing content in CMR Hybrid meetings:

• File sharing is not supported.

• Whiteboard sharing is not supported.

• Sharing a remote desktop is not supported.

• Participants on mobile devices cannot share content.

Can I use Internet phone (VoIP) for the teleconference portion of a meeting?

Yes. Internet phone, also called voice over IP (VoIP), is available. For more information about VoIP and other audio options, see the Audio section of the Meeting Center Release Notes.

Are there calling restrictions for certain locations?

Yes, for details see http:/​/​www.webex.com/​pdf/​tollfree_​restrictions.pdf

How do I get WebEx video services?

Video service is automatically provided with your WebEx service. Select the green video camera icon in the meeting to share your web camera video.

What can I do to get the best performance?

Some factors that affect performance include:

• The speed of your Internet connection
• Internet traffic between you and the WebEx server
• The performance of any firewall and proxy servers on your network

To improve performance:

• Get the fastest internet connection possible
• Use file (presentation) sharing instead of application sharing or screen sharing (formerly called "desktop sharing")
• Share documents that contain fewer images

How can I test performance?

You can use a utility such as Trace Route to determine where problems occur between your computer and the WebEx server. In Windows, open a command prompt window, then type "tracert <your_siteURL>" (where "your_site_URL" is the Web address of your WebEx service site). Make sure that you include a space after "tracert".

Trace Route sends data from your computer and measures the amount of time it takes for the data to reach the WebEx server. Ideally, it should take the data between 1 and 60 ms to reach the server. If it takes:

• Between 60 to 100 ms, your connection is slow and your attendees may notice delays during the meeting.
• Longer than 100 ms, your connection is unacceptably slow. If you continue to experience poor performance, consult your network administrator.

Why can't I bookmark certain pages on my WebEx site?

Your Meeting Center service Web site dynamically generates many of its pages so you cannot bookmark them. You can, however, bookmark the following pages on your WebEx service site:

Can I set email notifications to show the meeting time in the attendee's time zone?

Yes. For better ease-of-use for global attendees, you can invite attendees in their own language and time zone. The invitation displays the meeting time in the attendee's time zone, and the meeting link in the invitation displays meeting information in the attendee's language and allows the attendee to join the meeting in their own language. This option is available only when scheduling on Web pages.

The host's settings for language and time zone are used by default. When inviting an attendee from an address book, stored settings for language and time zone are used. Any attendee's language and time zone can be overridden by the host when inviting the attendee.

Where can I find the global call-in numbers?

If your site has WebEx audio turned on, and if your site also has the Global Call-in Numbers option turned on, you can view or display the global call-in numbers in two ways:

• In My WebEx, select Preferences. Under "Meet Now" Settings, select Display global call-in numbers to attendees.
• When you are scheduling a meeting, under Audio Conference Settings, turn on the Display global call-in numbers option. This option provides a link to the list of numbers—such as toll-free or local numbers—that attendees in other countries can call to connect to audio.

For information about global toll-free calling restrictions, go to http:/​/​www.webex.com/​pdf/​tollfree_​restrictions.pdf.

Can users change their language, time zone, and locale settings?

Yes. Calendar pages, meeting information pages, Join pages, and email invitations now display links that allow users to easily change their language, time zone, and locale settings.

Can I show meetings as starting at the scheduled start time, even if they actually started at a different time?

Yes. Meetings now display on calendars at the scheduled start time, not the actual start time, to make it easier for attendees to locate a meeting in progress on a calendar. For example, a meeting that was scheduled at 11:00 but started at 10:57 still displays at 11:00 on the calendar.

Can I access the WebEx community from my WebEx service Web site?

Yes. The Community button appears on the horizontal navigation bar, allowing both hosts and attendees to access the WebEx Community in a new browser window.