The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
You can generate log files that show activity on your entire system or for specific meetings. Use the log files to troubleshoot problems or to submit to the Cisco Technical Assistance Center (TAC) when you need assistance.
Note | We recommend that you generate your log file during non-business hours. The large size of the log file can affect system performance. |
Note | Log data is retained for 40 days. However, if you upgrade from a Cisco WebEx Meetings Server 2.0 deployment to Release 2.5, the log data from Release 2.0 is not transferred to the Cisco WebEx Meetings Server 2.5 system and therefore not available after the upgrade to Release 2.5 is complete. |
If you are having technical issues and contact the Cisco TAC for assistance, you can set up a remote support account to grant a TAC representative temporary access to your system. This product does not provide CLI access to administrators and therefore requires a TAC representative to troubleshoot some issues.
Step 1 | Sign in to Site Administration.
In a Multidata Center system, the DNS determines which data center Dashboard appears. Use this Dashboard to manage all the data centers in this system. | ||||||
Step 2 | Select Support > Remote Support Account. | ||||||
Step 3 | Select Enable Remote Support. | ||||||
Step 4 | Complete the
fields on the
Remote
Support Account page and select
Create
Account.
The Remote Support Account Creation dialog box appears, displaying your pass phrase code. Contact Cisco TAC and provide the Remote Support Account Name and the pass phrase code to allow Cisco Support personnel access to your system. |
Step 1 | Sign in to Site Administration.
In a Multidata Center system, the DNS determines which data center Dashboard appears. Use this Dashboard to manage all the data centers in this system. |
Step 2 | Select . |
Step 3 | Next to the
status message, "Remote Support is enabled," select the
Disable
It link.
The remote support account is disabled. |