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This section describes how to generate a system status report.
The System Status Report feature on the Cisco StadiumVision Mobile Reporter main page enables easy capture and export of system state data for the Cisco StadiumVision Mobile Reporter server. This information can be sent to a remote support engineer to help troubleshoot any issues that may occur with the system.
Figure 1 shows the System Extract Report Request Page. A description of the items in the page follows in Table 1.
Figure 1 System State Report Request Page
Table 1 System Extract Report Request Page Description
After the extract report runs, a resulting page will display Report is ready. If you selected View in browser, a link will appear to view the report in the browser. Depending on your browser and its settings, if you selected Download Report, you may get a dialog box to save the report on your local machine. If so, save it as desired.
If the automatic download does not work, you can click on the link after the word Download to again download the file. This is a compressed file containing multiple parts to the report. The file has the extension .zip, indicating a compressed folder. The heap dump is a compressed report file which you can save to your local drive and forward to support personnel for troubleshooting, packaged just the same way that the Basic Level report is. You can extract the system state data on a periodic basis through the Tools > Advanced > Scheduled Tasks function in the Management Dashboard. The reports generated can be viewed under Previous Reports on the main System State Report page.
Note The format of the file name is the date and time that the report was run.
Once you have downloaded the report file to your PC, you will have a .zip file. You can email it to Cisco support as is. If you want to view the contents of this file, follow these steps:
Step 1 Double-click on the file to open the .zip file archive manager. The contents of this file depends on the file compression software program installed on your PC. For example purposes, these instructions will assume you have WinZip on a PC.
Step 2 Click on the Extract button and extract ALL the contents of the archive to a new directory on your local drive.
Step 3 Using Windows Explorer, navigate to the extracted directory you just created. In the resulting folder is a file named index.html. Double-click that file and it will open in your internet browser.
Step 4 You can now review the rest of the report by clicking on links available from this page.
Step 5 In the case of the heap dump and log file reports, there is no index.html. Simply navigate down the levels of folders until you see the log files of interest.