This document describes a problem encountered where Cisco Jabber for Windows decreases the volume on a Windows 7 PC and proposes a solution to the problem.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and hardware versions:
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Cisco Jabber for Windows decreases the volume on a Windows 7 PC.
Here is a typical scenario:
If the audio volume aside from the Jabber call decreases, this is expected behavior that is called "ducking." Stream attenuation or audio ducking is a new feature in Windows 7 that is intended for VoIP and Unified Communication applications. By default, the operating system (OS) reduces the intensity of an audio stream when a communication stream, such as a phone call, is received on the communication device through the computer.
Ducking is an OS setting. Complete these steps in order to adjust it.
If you still experience low volume on calls after you adjust the settings as previously described, there are a few volume controls that might be the cause:
You can also try a new/different headset in order to eliminate any hardware issues.
Revision | Publish Date | Comments |
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1.0 |
09-Aug-2013
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Initial Release |