Introduction
This document describes the file paths for collecting logs from the Cisco Unified Communications Manager (CUCM) Command Line Interface (CLI).
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on these software and hardware versions:
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Background Information
CUCM offers the Real Time Monitoring Tool (RTMT) to simplify trace collection. RTMT provides a list of logical names which allow users to select a service name and collect traces for the selected service(s). Sometimes it is helpful to find the files directly with the CLI. This document maps the RTMT check boxes to CLI file locations. Trace files and locations may vary by version; however, this document is accurate for
CUCM 11.0.1.10000-10.
Tip: The document Communications Manager RTMT Trace Locations in CLI discusses the file path for logs in CUCM 8.5.1
RTMT Check Box mapped to CLI Paths
The headers below are service names listed in RTMT. The CLI file paths which map to the service name are listed beneath each header.
Boot Logs
activelog /syslog/boot.log
Cisco AMC Service
activelog /cm/trace/amc/log4j/amc*.log
Cisco AMC Service AlertLog
activelog /cm/log/amc/AlertLog/AlertLog*.csv
Cisco AMC Service CallLog
activelog /cm/log/amc/CallLog/CallLog*.csv
Cisco AMC Service DeviceLog
activelog /cm/log/amc/DeviceLog/DeviceLog*.csv
Cisco AMC Service PPRLog
activelog /cm/log/amc/PPRLog/<nodeIPaddress>/PPRLog*.csv
activelog /cm/log/amc/PPRLog/PPRDbLog*.csv
Cisco AMC Service ServerLog
activelog /cm/log/amc/ServerLog/ServerLog*csv
Cisco AMC Service ServiceLog
activelog /cm/log/amc/ServiceLog/ServiceLog*.csv
Cisco AXL Web Service
activelog /tomcat/logs/axl/log4j/axl*.log
Cisco Audit Event Service
activelog /cm/trace/auditlog/sdi/audittrace*.txt
Cisco Audit Logs
activelog /audit/AuditApp/Audit*.log
activelog /audit/vos/vos-audit.log
activelog /audit/vos/vos-audit.log.*
Cisco Bulk Provisioning Service
activelog /cm/trace/bps/log4j/bps*.log
Cisco CCM DBL Web Library
activelog /tomcat/logs/dbl/log4j/dbl*.log
Cisco CCM NCS Web Library
activelog /tomcat/logs/ncs/log4j/ncs*.log
Cisco CCMAdmin Web Service
activelog /tomcat/logs/ccmadmin/log4j/ccmadmin*.log
Cisco CCMRealm Web Service
activelog /tomcat/logs/ccmrealm/log4j/ccmrealm*.log
Cisco CCMService Web Service
activelog /tomcat/logs/ccmservice/log4j/ccmservice*.log
Cisco CDP
activelog /cm/trace/cdp/sdi/cdpd*.txt
Cisco CDR Agent
activelog /cm/trace/cdragent/log4j/cdragent*.log
activelog /cm/trace/cdragent/log4j/cdragentThreadDump.log
Cisco CDR Repository Manager
activelog /cm/trace/cdrrep/log4j/cdrrepmgr*.log
Cisco CTIManager
activelog /cm/trace/cti/sdl/SDL*_200_*.txt
Cisco CallManager
activelog /cm/trace/ccm/sdl/SDL00*_100*.txt
activelog /cm/trace/ccm/calllogs/calllogs*.txt
Cisco CallManager SNMP Service
activelog /cm/trace/ccmmib/sdi/CcmMibAgent*.txt
Cisco Certificate Authority Proxy Function
activelog /cm/trace/capf/sdi/capf*.txt
Cisco Certificate Change Notification
activelog /platform/log/certCN*.log
Cisco Certificate Change Notification Service
activelog /platform/log/certCN*.log
Cisco Change Credential Application
activelog /tomcat/logs/changecredential/log4j/changepin*.log
Cisco Common User Interface
activelog /tomcat/logs/cui/log4j/cui*.log
Cisco ControlCenter CLI
activelog /cm/trace/ccmservice/log4j/ccmservice*.log
Cisco DHCP Monitor Service
activelog /cm/trace/dhcpmon/log4j/dhcpmon*.log
Cisco DRF Local
activelog /platform/drf/trace/drfLA*.log
Cisco DRF Master
activelog /platform/drf/trace/drfMA*.log
Cisco Database Cli Output
activelog /cm/trace/dbl/ncsj/ncsjUndefined*.out
activelog /cm/trace/dbl/dblj/dbljdbims*.out
activelog /cm/trace/dbl/dblj/dbljdbtaps*.out
Cisco Database Installation Service
activelog /cm/trace/dbl/sdi/installdb*.log.err
activelog /cm/trace/dbl/sdi/installdb*.log
Cisco Database Layer Monitor
activelog /cm/trace/dbl/sdi/dbmon*.txt
Cisco Database Library Trace
activelog /cm/trace/dbl/sdi/capf/dbl_capf*.log
activelog /cm/trace/dbl/sdi/dbmon/dbl_dbmon*.log
activelog /cm/trace/dbl/sdi/ilsd/dbl_ilsd*.log
activelog /cm/trace/dbl/sdi/installdb/dbl_installdb*.log
activelog /cm/trace/dbl/sdi/RisDC/dbl_RisDC*.log
activelog /cm/trace/dbl/sdi/tvs/dbl_tvs*.log
activelog /cm/trace/dbl/sdi/LpmTool/dbl_LpmTool*.log
activelog /cm/trace/dbl/sdi/ctftp/dbl_ctftp*.log
activelog /cm/trace/dbl/sdi/CTLProvider/dbl_CTLProvider*.log
activelog /cm/trace/dbl/sdi/ccmAgt/dbl_ccmAgt*.log
activelog /cm/trace/dbl/sdi/CiscoSyslogSubAgt/dbl_CiscoSyslogSubAgt*.log
activelog /cm/trace/dbl/sdi/ccm/dbl_ccm*.log
activelog /cm/trace/dbl/sdi/lbm/dbl_lbm*.log
activelog /cm/trace/dbl/sdi/AuditLog/dbl_AuditLog*.log
activelog /cm/trace/dbl/sdi/ipvmsd/dbl_ipvmsd*.log
activelog /cm/trace/dbl/sdi/dnaserver/dbl_dnaserver*.log
activelog /cm/trace/dbl/sdi/CTIManager/dbl_CTIManager*.log
activelog /cm/trace/dbl/sdi/cef/dbl_cef*.log
Cisco Database Notification Service
activelog /cm/trace/dbl/sdi/dbmon/dbnotify_dbmon*.log
activelog /cm/trace/dbl/sdi/ilsd/dbnotify_ilsd*.log
activelog /cm/trace/dbl/sdi/RisDC/dbnotify_RisDC*.log
activelog /cm/trace/dbl/sdi/LpmTool/dbnotify_LpmTool*.log
activelog /cm/trace/dbl/sdi/tvs/dbnotify_tvs*.log
activelog /cm/trace/dbl/sdi/ctftp/dbnotify_ctftp*.log
activelog /cm/trace/dbl/sdi/ccmAgt/dbnotify_ccmAgt*.log
activelog /cm/trace/dbl/sdi/CiscoSyslogSubAgt/dbnotify_CiscoSyslogSubAgt*.log
activelog /cm/trace/dbl/sdi/ccm/dbnotify_ccm*.log
activelog /cm/trace/dbl/sdi/lbm/dbnotify_lbm*.log
activelog /cm/trace/dbl/sdi/AuditLog/dbnotify_AuditLog*.log
activelog /cm/trace/dbl/sdi/CTIManager/dbnotify_CTIManager*.log
activelog /cm/trace/dbl/sdi/dnaserver/dbnotify_dnaserver*.log
Cisco Database Replicator Trace
activelog /cm/trace/dbl/sdi/dblrpc.err
activelog /cm/trace/dbl/sdi/installdb*.log
activelog /cm/trace/dbl/sdi/start.log
activelog /cm/trace/dbl/sdi/startrpc.log
activelog /cm/trace/dbl/sdi/startcar.log
activelog /cm/trace/dbl/sdi/replication_scripts_output.log
activelog /cm/trace/dbl/sdi/spltrace.log
Cisco Dialed Number Analyzer
activelog /tomcat/logs/dna/log4j/dna*.log
Cisco Dialed Number Analyzer Server
activelog /cm/trace/dnaserver/sdi/dna*.txt
Cisco DirSync
activelog /cm/trace/dirsync/log4j/dirsync*.log
activelog /cm/trace/dirsync/log4j/dirsync_err*.log
Cisco Directory Number Alias Lookup
activelog /tomcat/logs/dnaliaslookup/log4j/dnaliaslookup*.log
Cisco Directory Number Alias Sync
activelog /cm/trace/dnaliassync/log4j/dnaliassync*.log
Cisco E911 Service
activelog /tomcat/logs/e911proxy/log4j/e911proxy*.log
Cisco Extended Functions
activelog /cm/trace/cef/sdi/cef*.txt
Cisco Extended Functions Report
activelog /cm/log/cef/xml/qrt*.xml
Cisco Extension Mobility
activelog /tomcat/logs/em/log4j/emservice*.log
Cisco Extension Mobility Application
activelog /tomcat/logs/em/log4j/emapp*.log
Cisco IP Manager Assistant
activelog /tomcat/logs/ipma/log4j/service*.log
Cisco IP Voice Media Streaming App
activelog /cm/trace/cms/sdi/cms*.txt
Cisco Informix Database Service
activelog /cm/log/informix/ccm.log.*.gz
activelog /cm/log/informix/car.log
activelog /cm/log/informix/ccm.log
Cisco Intercluster Lookup Service
activelog /cm/trace/ils/sdl/SDL*_600_*.txt
Cisco License Manager
activelog /cm/trace/userlicensing/log4j/userlicensing*.log
Cisco Location Bandwidth Manager
activelog /cm/trace/lbm/sdl/SDL*_700_*.txt
Cisco Log Partition Monitoring Tool
activelog /cm/trace/lpm/sdi/lpm*.txt
Cisco Log4jinit Servlet
activelog /tomcat/logs/log4jinit/log4j/log4jinit*.log
Cisco RIS Data Collector
activelog /cm/trace/ris/sdi/ris*.txt
Cisco RIS Data Collector PerfMonLog
activelog /cm/log/ris/csv/PerfMon*.csv
Cisco RTMT Web Service
activelog /tomcat/logs/rtmt/log4j/rtmt*.log
Cisco RisBean Library
activelog /tomcat/logs/risbean/log4j/risbean*.log
Cisco Role-based Security
activelog /tomcat/logs/rbs/log4j/rbsaccess*.log
Cisco SOAP Web Service
activelog /tomcat/logs/soap/csv/ratecontrol*.csv
activelog /tomcat/logs/soap/log4j/soap*.log
Cisco SSO
activelog /platform/log/ssoApp.log
Cisco Serviceability Reporter
activelog /cm/trace/rtmtreporter/log4j/rtmtreporter*.log
Cisco Serviceability Reporter AlertReport
activelog /cm/report/rtmtreporter/AlertRep/AlertRep*.pdf
Cisco Serviceability Reporter CallActivitiesReport
activelog /cm/report/rtmtreporter/CallActivitiesRep/CallActivitiesRep*.pdf
Cisco Serviceability Reporter DeviceReport
activelog /cm/report/rtmtreporter/DeviceRep/DeviceRep*.pdf
Cisco Serviceability Reporter PPRReport
activelog /cm/report/rtmtreporter/PerformanceRep/<nodeIPaddress>/PerformanceRep*.pdf
Cisco Serviceability Reporter ServerReport
activelog /cm/report/rtmtreporter/ServerRep/ServerRep*.pdf
Cisco Serviceability Reporter ServiceReport
activelog /cm/report/rtmtreporter/ServiceRep/ServiceRep*.pdf
Cisco Stored Procedure Trace
activelog /cm/trace/dbl/sdi/spltrace.log.*.gz
activelog /cm/trace/dbl/sdi/spltrace.log
Cisco Syslog Agent
activelog /cm/trace/syslogmib/sdi/syslogmib*.txt
Cisco TAPS Service
activelog /cm/trace/taps/log4j/taps*.log
Cisco Tftp
activelog /cm/trace/ctftp/sdl/SDL*_600_*.txt
Cisco Tomcat
activelog /tomcat/logs/manager.*.log
activelog /tomcat/logs/admin.*.log
activelog /tomcat/logs/host-manager.*.log
activelog /tomcat/logs/catalina.out
activelog /tomcat/logs/localhost_access_log.txt
activelog /tomcat/logs/localhost.*.log
Cisco Tomcat Security Logs
activelog /tomcat/logs/security/log4j/security*.log
Cisco Tomcat Stats Servlet
activelog /tomcat/logs/tomcatstats/log4j/tomcatstats*.log
Cisco Trace Collection Service
activelog /cm/trace/tct/log4j/tct*.log
Cisco Trust Verification Service
activelog /cm/trace/tvs/sdi/tvs*.txt
Cisco Unified Mobile Voice Access Service
activelog /tomcat/logs/ccmivr/log4j/ccmivr*.log
Cisco Unified OS Admin Web Service
activelog /tomcat/logs/cmplatform/log4j/cmplatform*.log
Cisco Unified OS Platform API
activelog /tomcat/logs/platform-api/log4j/platform-api*.log
Cisco Unified Reporting Web Service
activelog /tomcat/logs/cucreports/log4j/cucreports*.log
Cisco User Data Services
activelog /tomcat/logs/cucm-uds/log4j/cucm-uds*.log
Cisco WebDialer Web Service
activelog /tomcat/logs/webdialer/log4j/webdialer_CTIClient*.txt
Cisco WebDialerRedirector Web Service
activelog /tomcat/logs/redirector/log4j/redirector*.log
Cron Logs
activelog /syslog/cron
Event Viewer-Application Log
activelog /syslog/CiscoSyslog*
activelog /syslog/CiscoSyslog
activelog /syslog/AlternateSyslog.*
activelog /syslog/AlternateSyslog
Event Viewer-System Log
activelog /syslog/messages
FIPS Logs
activelog /platform/fips/fips.log
Host Resources Agent
activelog /platform/snmp/hostagt/hostagt.log
IPT Platform CLI Logs
activelog /platform/log/dbl*.log
activelog /platform/log/cli*.log
IPT Platform Cert Monitor Logs
activelog /platform/log/certm.log
IPT Platform CertMgr Logs
activelog /platform/log/certMgmt*.log
IPT Platform Cluster Manager Logs
activelog /platform/log/clustermgr*.log
IPT Platform GUI Logs
activelog /tomcat/logs/iptplatform/log4j/iptplatform*.log
IPT Platform IPSecMgmt Logs
activelog /platform/log/ipsecMgmt.log
Install File Signing
activelog /platform/log/authenticateFile.log
Install and Upgrade Logs
install /install_log*.log
install /selinux_post.log
install /system-history.log
install /install.log
install /lbm_post_install.log
MIB2 Agent
activelog /platform/snmp/mib2agt/mib2agt.log
Mail Logs
activelog /syslog/maillog
NTP Logs
activelog /syslog/ntp_stop.sh.log
activelog /syslog/ntp_start.sh.log
activelog /syslog/sd_ntp.log
Packet Capture Logs
activelog /platform/cli/*.cap
Prog Logs
activelog /cm/trace/cti/Proglogs/CTIManager*.ProgLog
activelog /cm/trace/ccm/Proglogs/ccm*.ProgLog
SAR Logs
activelog /sa/sar*
SELinux logs
activelog /platform/selinux_startup.log
SNMP Master Agent
activelog /platform/snmp/snmpdm/SnmpMasterAgt*.log
Security Logs
activelog /syslog/secure-*
Self Provisioning IVR
activelog /cm/trace/PnP/log4j/PnP*.log
Service Manager
activelog /platform/log/servm*.log
System Application Agent
activelog /platform/snmp/sappagt/startup.txt
activelog /platform/snmp/sappagt/sappagt.log
Not all of the directories for the services contained log files. This may be due to the lack of certian components or features being configured. The list below shows the sections without any files when this document was created.
Cisco Abort Transaction Spooling
Cisco Audio Translator App
Cisco CAR Web Service
Cisco CCM PD Web Service
Cisco CCMUser Web Service
Cisco CDP Agent
Cisco CDR files on CM server
Cisco CDR files on Publisher Processed
Cisco CTL Provider
Cisco CallManager Cisco IP Phone Services
Cisco Called Party Tracing
Cisco Corefile Recovery Tool
Cisco Discovery Responder Service
Cisco External Call Control Service
Cisco GRT Communication Web Service
Cisco Messaging Interface
Cisco Row Information Spooling
Cisco SOAPMessage Service
Cisco UXL Web Service
IPT Platform CLI Created Reports
IPT Platform RemoteSupport Logs
Kerneldump Logs
Mgetty Logs
SOAP - Diagnostic Portal Database Service
Service Registration Logs
Spooler Logs